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SpinLife Reviews Summary
SpinLife has a rating of 3.6 stars from 269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpinLife most frequently mention good experience and great job. SpinLife ranks 3rd among Wheelchairs sites.
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Since 2017 I bought 3 basic scouters for my wife which she enjoyed very much, brought her life a new born feeling, however the travel range was limited for us. This season we have ordered this new improved trip-scouter with a lot of new features, such as longer travel range, more powerful battery, especially easier to connect the battery (not like the old one, it was head ache), nevertheless, better looking too. New one was easier to install and would. Be easy to bring into travel, I order another one today for being company with my wife. Thanks for SpinLife's excellent job!
Darrell was very helpful and answered all my questions & concerns in purchasing my wheelchair.
Dear Michele,
Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how pleased you were with working with Daryl. He like all of our product specialist are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs.
Sincerely,
SpinLife Customer Service
I dont like to do this when i just stared with you how can you ask for a review when i have not had time to ser how things go so this is not my real review sorry
Dear James,
We appreciate our Five Star rating. We hope you are satisfied with your purchase and we look forward to serving you in the future.
Sincerely,
SpinLife Customer Service
I had good service please dont ask me for a comment when i just started your with you i dont know what to say sorry
I purchased a scooter that I was told would accommodate me in my house. Well received the scooter in parts so I paid for scooter, shipping and assembly. Come to find out scooter was meant for a house twice the size. My house 1800'. So all the bragging of their experienced staff didn't reflect with this purchase. I paid $1065.60 for scooter then paid for shipping and assembly. A lot of time and money! Then couldn't use it.
Return VERY expensive! Not a full refund, Paid over $400 to have them pick it up, THEN 20% restocking fee. Barley got 5700 credited back to me. Now I don't have enough to purchase something else because they don't do exchanges. So I'm disabled limited income and have nothing! They got their product back and got paid ALOT to get it returned. They received a lot of money and the scooter. I received nothing and have empty pockets SAD
Dear Adella,
We are sorry to hear of your dissatisfaction with the costs involved in returning your item. If a customer is not satisfied with the product they purchased and chooses to return the item they would be charged a restocking fee and would be responsible for the cost of shipping the item back. The return policy information is included on the order confirmations that we email to our customers when they purchase an item and it is also listed on our website on each items product page for our customer to review so that they can make an informed purchase. We would like to review the return costs that you were given. We would also like to see if we can help you find another scooter that would be more suitable and would like to offer some concessions to offset the cost of the return. Please reach out to us at your earliest convenience.
Sincerely,
SpinLife Customer Service
Very knowledgeable and courteous service rep. Took him less than 15 minutes to help me with selection and ordering.
Dear Lo
We are pleased to hear that you had a very good ordering experience. We thank you for your purchase and we appreciate your five-star review.
Sincerely,
SpinLife Customer Service
Many available options. I found what I was looking for. Thank you
Dear Gloria,
We are pleased to hear that you had a very good ordering experience. We thank you for your purchase and we appreciate your five-star review.
Sincerely,
SpinLife Customer Service
I'm 85 years old
I will be able to lift and put together with no trouble for husband
The quick delivery
Dear Carol,
Thank you for your purchase and we appreciate your Five Star review! It is our hope that you will consider SpinLife for any of your future mobility needs.
Sincerely,
SpinLife Customer Service
Very professional and helpful, clear and concise. Discussed options and how wheelchair was to be used. Definitely would buy again in the future.
Dear Michael,
We are very happy to hear of how pleased you are with your ordering experience. We appreciate your Five Star review!
Sincerely,
SpinLife Customer Service
I had originally ordered a standing sling lift, I had requested additional information if this product would work for us, I was informed that it would, I then requested additional help in using the machine and was informed that it would be additional cost, I was not informed that there were additional slings available which caused us exceptional delays and frustration.
Dear Mr. Stapleton,
We are sorry to hear of your experience which caused you frustration and delays. We know the products you order from SpinLife are very important to you and we understand the need of receiving in a timely manner. As an accommodation we will be refunding you your purchase price of the sling that you recently ordered. You are a valued customer and It is our hope that you will consider SpinLife for any of your future mobility needs.
Sincerely,
SpinLife Customer Service
Easy Navigation of the website. Checkout and finance options were easy enough.
Dear Richard,
Thank you for your purchase and your Five Star review!
Sincerely,
SpinLife Customer Service
Now waiting for when Delivery happen!
If everything go as well as the ordering did!
Then I made the right choice!
Dear Vance,
Thank you for your purchase and your Five Star review!
Sincerely,
SpinLife Customer Service
The service is great young lady. They help me was very informative.
Dear Jeanette,
We appreciate your comments and four star review. It is our hope that you will consider SpinLife for any of your future mobility needs.
Sincerely,
SpinLife Customer Service
I really appreciate not having to converse with a robot! This seems to be the route that most sellers are taking! All that does is contribute to the frustration of the buyers. Not good for PR.
We are glad to hear you were happy with our website.
Thank you Doris
Sales rep Caleb Carter was extremely helpful, patient and professional.
Hi Maggie,
We are pleased to hear that you had a very good ordering experience. We thank you for your purchase and we appreciate your five-star review.
Thank you
SpinLife Customer Service
Excellent customer service, assistance was remarkable and very knowledgeable
We appreciate your feedback and positive remarks. We hope you consider SpinLife for your next purchase. Thank you for your 5 star review.
Called SpinLife and spoke to Gabe, very helpful and provided what I was looking for, with consideration that this was my first purchase of this product. A family member in another state brought there's over 10 years ago and still going.
Thank you for your recent purchase. We appreciate that you let us know about your ordering experience. Our product specialist are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs.
Very easy ordering and you can find exactly what your looking for.
Great service.
We are pleased to hear that you had a very good ordering experience. We thank you for your purchase and we appreciate your five-star review.
I have purchased many products from them and I'm very pleased with the company
We are happy to hear you enjoyed your experience and that we are easy to do business with.
Always get a knowledgeable sales agent that give me a nice discount,
Our product specialist are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs.
We are glad you enjoyed the website. Thank you for your kind comments.
From the business
Mobility scooters, lift chairs, wheelchair ramps, electric wheelchairs. SpinLife sells more wheelchairs than any other internet dealer in the US. Pride, Invacare, Quickie, Harmar brands.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ching,
We are very pleased to hear how much your wife enjoys her scooters and that you purchased one for yourself. Thank you for being a long-time valued customer of SpinLife. We appreciate your business and your five-star review!
Sincerely,
SpinLife Customer Service