On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SpinLife Reviews Summary
SpinLife has a rating of 3.6 stars from 269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpinLife most frequently mention good experience and great job. SpinLife ranks 3rd among Wheelchairs sites.
We monitor reviews for authenticity
I have received a replacement scooter due to all of the things they tried to replace. Hoping I do not have the same issues.
I have a Pride Revo 2, and have had the same ongoing issue for months. On a full charge which is supposed to last for 18 miles was not lasting nearly that long. Spinlife replaced the batteries, the motor, the light indicator. I even left them a message stating that the battery indicator didn't make sense to me, they chose to ignore my call and send it.
When the tech was here installing the new gauge knew it wasn't changing anything called Spinlife to report it, Orlando, the Spinlife rep said she has already had four service calls so you need to call Pride. He was on speaker phone so I heard the comment with my own ears.
It is not my fault that this issue was not repaired on my first call and I do not appreciate Orlando coming across as if it was.
Took some time to go through this site but it's fairly easy to find the points I needed to know. Hope the use of this chair is as good as your web site.
Richard Jenkins
Dear Richard,
We hope you are satisfied with your purchase and we look forward to serving you in the future. Thank you for your order and your 4 Star review!
Sincerely,
SpinLife Customer Service
Good experience as always with sales/parts items that last for years
Dear David,
Thank you for taking the time to let us know how pleased you are with doing business with us. We appreciate your 5 Star review!
Sincerely,
SpinLife Customer Service
Good job on the specs. Have a great inventory to choose from
Dear William,
We appreciate your comments and your Five Star review!
Sincerely,
SpinLife Customer Service
If you replace your battery your fuses your cord and your scooter still won't start to have someone from spend life look at it it's $249 that's only the service charge it does not include if you need a part then there is another $249 charge or more for them to come back and fix whatever is wrong with your scooter and my opinion that is a total ripoff of seniors who purchase their scooters in good faith not knowing the price of the batteries start at $110 for One battery and up the price of a cord to change your battery starts at $171 and up according to what kind of scooter you have outrageous prices but the red flag should have been when they delivered my scooter in front of my apartment building and would not bring it in I should have sent it back then. I feel they really give seniors a total ripoff for their dollar
Dear Beverly,
We are sorry that you are experiencing issues with the scooter that you purchased in 2020 which does not show to have a service contract. We always try to trouble shoot issues with the customer over the phone if at all possible. At times we are not able to therefore we have to send a service technician to evaluate the issue and make a determination as to what parts will need to be ordered. When we do this the service technician will have to make a return visit to do the actual repair. There is a charge for each visit. Any parts that are no longer covered under the manufacturer’s warranty would have to be purchased. We would be more than happy to assist you. Please reach out to us at your earliest convenience if you are interested.
Sincerely,
SpinLife Customer Service
Bought a threshold ramp to use at a storage unit. Without this I cannot access my storage unit.
Dear Bob,
Thank you for your order and we appreciate your Five Star review!
Sincerely,
SpinLife Customer Service
I spoke with a Lisa who was not only knowledgeable and helpful but was very pleasant to talk with. She really helped me find the right mobility scooter for my needs. She took her time with me, and I was very confident to make a decision.
Dear Dean,
Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how pleased you were with working with Lisa. She like all of our product specialist are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
Fast and easy ordering...have had my scooter for about 14 years and it still works good
Dear Margie,
We are happy to hear you enjoyed your experience and that we are easy to do business with. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
Dear Lee,
Thank you for taking the time to let us know that you enjoyed your experience and that we are easy to do business with. We hope you are satisfied with your purchase and we look forward to serving you in the future. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
Dear Steve,
We are pleased to hear that you had a very good ordering experience. Thank you for your Five- Star review!
Sincerely,
SpinLife Customer Service
The website was easy to use. The price was very good.
I've used them in the past with success
Dear Joyce,
We are happy to hear you enjoyed your experience and that we are easy to do business with. SpinLife offers the widest range of products at the lowest prices. We appreciate your Five-Star review! We hope you are satisfied with your purchase and we look forward to serving you in the future.
Sincerely,
SpinLife Customer Service
I have bought several scooters from spin life and always satisfied. Anybody who asks me I recommend your company.
Dear Judith,
Thank you for being a long-time valued customer of SpinLife. We appreciate your your five-star review and your recommendation.
Sincerely,
SpinLife Customer Service
Excellent Customer Service from Daryl Bullard, did a great job walking me through different options.
Dear Gerrie,
Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how pleased you were with working with Daryl. He like all of our product experts are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
Quick and easy. The sales person Russell was pleasant and knowledgeable
Dear Robert,
We are happy to hear you enjoyed your experience and that we are easy to do business with. We hope you are satisfied with your purchase and we look forward to serving you in the future. Thank you for your Five- Star review!
Sincerely,
SpinLife Customer Service
I'm trying to do as much as I can for myself. I liver along and I have past 80 years now and I
Dear Terethere,
Thank you for being a long-time valued customer of SpinLife. We appreciate your business and your five-star review!
Sincerely,
SpinLife Customer Service
Ms. Lisa was so patient with us. She took time with my husband and me, answered all our questions, and remained on line while we went through online purchase.
Dear Vanessa,
Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how pleased you were with working with Lisa. Se like all of our product specialist are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
Been without scooter for almost a year. Cannot wait until I get my new scooter and have my freedom back. Thank you for making this possible.
Dear Shirley,
We hope you are satisfied with your new scooter and we look forward to serving you in the future. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
The man helping me was very helpful, knowledgeable & pleasant & answered all my questions about several wheelchair models before I finally selected one.
Dear Sandra,
Thank you for letting us know of your experience. We hope you are satisfied with your purchase and we look forward to serving you in the future. Thank you for your Five- Star review!
Sincerely,
SpinLife Customer Service
I called to verify the length of the ramp to make sure it would work for 2 different vehicles and the repre was very helpful and knowledgeable and was able to tell me the size i would need.
Dear Linda,
We appreciate that you let us know about your ordering experience. We hope you are satisfied with your purchase and we look forward to serving you in the future. Thank you for your Five- Star review!
Sincerely,
SpinLife Customer Service
We have had good luck with spin life. Easy to use website.
Dear Floyd,
We are happy to hear you enjoyed your experience and that we are easy to do business with. It is our hope that you will consider SpinLife for any of your future mobility needs. And we appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
From the business
Mobility scooters, lift chairs, wheelchair ramps, electric wheelchairs. SpinLife sells more wheelchairs than any other internet dealer in the US. Pride, Invacare, Quickie, Harmar brands.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Audrey,
We apologize for your experiences and for the issues with your product. A replacement scooter has shipped and is expected to be delivered to you shortly. You are a valued customer and we appreciate your business. Please do not hesitate to reach out you us if needed.
Sincerely,
SpinLife Customer Service