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SpinLife Reviews Summary
SpinLife has a rating of 3.6 stars from 269 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SpinLife most frequently mention good experience and great job. SpinLife ranks 3rd among Wheelchairs sites.
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Internet search - found cool exclusive green color 🤩 easy website to navigate- very pleased so far
I'd never heard of the company until I received a catalog in the mail. The site has a wide variety of products and is easy to navigate through.
My only suggestion would be to have a 3D feature to look at the product - especially when there's a 20% restocking fee on the wheelchair backpack I purchased. I would have liked to see additional angles and vantage points to make sure it fits my needs.
Dear Hermanator,
Thank you for taking the time to letting us know your suggestions. Customer satisfaction is very important to us. We will forward this to our Merchandising team.
Sincerely,
SpinLife Customer Service
It was great lisa was so helpful i cant wait till my chair arrives
Dear Deveret,
We are pleased to hear that you had a very good ordering experience. We hope you are satisfied with your purchase and we look forward to serving you in the future.
Sincerely,
SpinLife Customer Service
Dear Jim,
Thank you for letting us know how easy you found doing business with us was. Thank you for your 5- Star rating!
Sincerely,
SpinLife Customer Service
I love that it easy to fold and unfold and great service
Dear Ana,
Thank you for letting us know how pleased you are with your purchase and the service that we provided to you. Thank you for your 5- Star rating!
Sincerely,
SpinLife Customer Service
The formatting on the new customer is not very good. It did not accept my phone number multiple times.
Dear Oliver,
We are sorry to hear that you had an issue while trying to make a purchase. Please reach out to us with your order number so that we can look at your issue and what you were experiencing. Customer satisfaction is very important to us.
Sincerely,
SpinLife Customer Service
Appreciate the extreme knowledge and helpfulness, while wading through all the product information, descriptions of items, in order to make the best item purchases for our daughter.
Thank you
Dear Roy,
We at SpinLife take pride in knowing that we are helping to make a difference in people’s lives by the products we sell and the service that we provide. We thank you for your order and we appreciate your Five Star review.
Sincerely,
SpinLife Customer Service
These guys are the best/gogo pride. I was so nervous. But now i wish i had years ago.
Dear Linda,
Thank you for taking the time to let us know of your experience. The Pride Go Go is one of our more popular scooters with a high rating. Thank you for your 5- Star rating!
Sincerely,
SpinLife Customer Service
Dear Kathy,
We are happy to hear you enjoyed your experience and that we are easy to do business with. We hope you are satisfied with your new scooter and we look forward to serving you in the future. We appreciate that you took the time to give us a 5-Star rating.
Sincerely,
SpinLife Customer Service
It was so hard to choose but I finally decided on one, just wish it had the heat and massge as a special bonus. Lots to choose from.
Dear Connie,
We hope you are satisfied with your purchase and we look forward to serving you in the future. We so do appreciate your comments and your 5 star rating!
Sincerely,
SpinLife Customer Service
I love the fact that yall check to make sure this was a legit purchase. The security in this world we live in is what we need thank you!
Dear Jane,
Thank you for taking the time to let us know how pleased you are with your purchase experience. We look forward to serving you in the future. Your Five Stars are greatly appreciated.
Sincerely,
SpinLife Customer Service
I always find a good description of what I am looking for on your website.
Dear David.
We are very happy to hear how pleased you are with our website. SpinLife does offer a wide range of products at low prices. It is our hope that we can assist you with your future mobility needs. We appreciate your Five Star review!
Sincerely,
SpinLife Customer Service
The ordering experience seemed to go fine.
I can provide a complete review once the chsir is received.
Thank you
Dear Maggie,
We hope you are satisfied with your purchase and we look forward to serving you in the future.
Sincerely,
SpinLife Customer Service
Phil helped me figure out measurements to have wheelchair work for me. This is my 1st custom chair. Lots of info on internet,so much so that is overwhelming. Phil was great to work with.
Dear Edith,
Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how pleased you were with working with Phil. He like all of our product specialist are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs. We hope that you will be happy with your new custom wheelchair. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
Carl was a great help on phone. And placing order was simple.
Dear Carolyn,
Thank you for your recent purchase. We appreciate that you let us know about your ordering experience and how pleased you were with working with Karl. He like all of our product specialist are caring and knowledgeable individuals. It is our hope that you will consider SpinLife for any of your future mobility needs. We appreciate your Five-Star review!
Sincerely,
SpinLife Customer Service
The website was easy to use, quick processing time. Good experience.
Dear Deborah,
We are happy to hear you enjoyed your experience and that we are easy to do business with. We appreciate your Four-Star review!
Sincerely,
SpinLife Customer Service
Have seen and reviewed many scooters! By far SpinLife has made a tedious chore for my safety become easy and yes exciting! I found myself excited because of the choices offered to me that enabled me to maintain my "Swag" while feeling safe on my purchase! Thanks SPINLIFE! The opportunity for paying later was so welcomed and appreciated!
Dear Bonnie,
We are pleased to hear that you had a very good ordering experience and of your excitement. SpinLife offers the widest range of products at the lowest prices to help meet our customers needs. We are happy to hear that you can maintain your "Swag". We look forward to assisting you in the future and your Five Star review is appreciated.
Sincerely,
SpinLife Customer Service
Something was going on with my point, but the people were diligent, and they help me get to a result of getting my order through
Dear Jamaine,
We are pleased to hear that we were able to resolve your issue. We hope you are satisfied with your purchase and we look forward to serving you in the future.
Sincerely,
SpinLife Customer Service
We purchased the Viva Lift Radiance by Pride in 11/2022. The first chair arrived and after assembly, was a non-working chair. So, we had to wait another 10 days for another to be delivered. The box had EXTREME damage and pictures of the box were provided to Spin Life. We should have NEVER accepted the shipment, our bad! Fast forward, on 1/6/24, I emailed Spin Life for problems with chair. Yes, we purchased the 2 year Warranty. I sent them a video of how the chair was operating. They insisted they diagnosed the problem by video, and have ordered the part to repair. Today is 1/15/2024, still no part, and was told there was a manufacturer delay on this part. In the interim, the chair has developed a new issue. I am pleading for them to send a tech out to diagnose the issues with this chair! It is the only recliner in the house for my husband who suffers from chronic back problems, and also knee problems. He's had 3 back surgeries and we need this chair properly diagnosed and fixed ASAP! If you aren't going to fix it, replace or refund the $1623.88. This has been a nightmare of an experience since the first chair and it not working, to this, the second, arriving in a severely damaged/crushed box and now mechanical issues! Terrible experience with this company!
Dear Deirdre,
We are sorry you are experiencing issues with your lift chair. Our service department does use video to be able to see what is going on with the product. This enables us to order the part before going out to do the repair. The part needed for your chair has been ordered. Unfortunately, the part is on a backorder with the manufacture and will not be available to ship until 1/26. Once you receive the part, the service technician will contact you to schedule the repair. We do apologize for the delay is getting your lift chair repaired.
Sincerely,
SpinLife Customer Service
Thank you for your sale you are trying my patients now
Dear Patrick,
We thank you for your order. Please reach out to us at 800-850-0335 if there is anything we can assist you with.
Sincerely,
SpinLife Customer Service
From the business
Mobility scooters, lift chairs, wheelchair ramps, electric wheelchairs. SpinLife sells more wheelchairs than any other internet dealer in the US. Pride, Invacare, Quickie, Harmar brands.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carla,
Thank you for taking the time to let us know how pleased you are with SpinLife. We hope you are satisfied with your purchase and we look forward to serving you in the future. We appreciate your 5 Star review
Sincerely,
SpinLife Customer Service