Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Speert

SpeertReviews 703

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Speert.com is your best source for quality personal care products and fashion accessories. Our selection ranges from our original Handmade Tortoise combs and beauty accessories from Switzerland, Germany, & France to High Fashion Designer eyewear from Gucci, Ray-Ban, Oliver Peoples, TAG Heuer and many more.


speert.com
Founded in 2007
Deerfield Beach, FL, United States
How would you rate Speert?
grey stargrey stargrey stargrey stargrey star

Speert Reviews Summary

The company enjoys a strong reputation for its quality products, particularly in the eyewear category, with many customers highlighting the comfort, affordability, and fast shipping. Positive sentiments often revolve around the ease of ordering and responsive customer service, which enhances overall satisfaction. However, some concerns have been raised regarding product consistency, such as incorrect frame shapes and loose hinges, indicating a need for improved quality control. Additionally, a few customers experienced issues with their orders being sent to incorrect addresses, suggesting that communication and order management could be further refined. Overall, the company demonstrates a commitment to customer satisfaction, yet there are areas for improvement.

This summary is generated by AI, based on text from customer reviews

service
58
quality
653
This company responds to reviews on average within 10 days

Instant Feedback

2,706 reviews

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
Follow Betty W.
Unfollow Betty W.
Share Review
Report Review

Had issues placing my order
September 14, 2021
Updated review

Had issues placing my order. Hit "place order" 3x with no activity. Only after an E-mail sent to "complete order" did my order go through.

Date of experience: September 14, 2021

Had issues placing my order
October 3, 2021
Previous review

Had issues placing my order. Hit "place order" 3x with no activity. Only after an E-mail sent to "complete order" did my order go through.

Date of experience: September 3, 2021
Nebraska
1 review
0 helpful votes
Follow Danny G.
Unfollow Danny G.
Share Review
Report Review

Great selection and good prices
September 14, 2021
Updated review

Great selection and good prices. Glasses arrived quickly but were packed very poorly.
One pair of glasses was misshaped and uneven. Suspect either they were used or defective manufacture.

Date of experience: September 13, 2021

Great selection and good prices
September 7, 2021
Previous review

Great selection and good prices.

Date of experience: September 6, 2021
Florida
1 review
0 helpful votes
Follow Carlyn D.
Unfollow Carlyn D.
Share Review
Report Review

Received quickly
September 14, 2021

Received quickly. First impression is good. I have only just received them will use them to help read in the car to do some work.

Date of experience: September 13, 2021
New York
3 reviews
12 helpful votes
Follow Deborah P.
Unfollow Deborah P.
Share Review
Report Review

Pretty good
September 8, 2021
Updated review

Pretty good-- was surprised and pleased that there was a responsive and knowledgeable customer service representative who helped and advised me.

Date of experience: September 8, 2021

Pretty good
September 1, 2021
Previous review

Pretty good

Date of experience: September 1, 2021
Oregon
1 review
0 helpful votes
Follow Elaine F.
Unfollow Elaine F.
Share Review
Report Review

I fell in love with these glasses, used them for my business brand. This is my 2nd pair, in case the first breaks..

Date of experience: September 8, 2021
Massachusetts
1 review
0 helpful votes
Follow David W.
Unfollow David W.
Share Review
Report Review

As usual they were sent right away but took longer than anticipated. Took 10 days in the mail.

Date of experience: September 7, 2021
Wisconsin
2 reviews
0 helpful votes
Follow terry L.
Unfollow terry L.
Share Review
Report Review

Colors were somewhat limited, but a good price so I...
September 6, 2021
Updated review

Colors were somewhat limited, but a good price so I took burgundy when I actually wanted blue.
Saved several hundred dollars from other sites.

Date of experience: September 5, 2021

Color was somewhat limited, but a good price so I...
August 30, 2021
Previous review

Color was somewhat limited, but a good price so I took burgundy when I actually wanted blue.

Date of experience: August 29, 2021
District of Columbia
1 review
0 helpful votes
Follow Frances Q.
Unfollow Frances Q.
Share Review
Report Review

Pleased with Speert website and the ordering process.

Date of experience: September 5, 2021
Pennsylvania
2 reviews
0 helpful votes
Follow Rosemary S.
Unfollow Rosemary S.
Share Review
Report Review

The glass were well packed and arrived in perfect condition.

Thank. You

Date of experience: September 4, 2021
Washington
1 review
0 helpful votes
Follow Nancy W.
Unfollow Nancy W.
Share Review
Report Review

Quick and easy
September 3, 2021
Updated review

Quick and easy. I would have liked a filter that allowed me to choose the magnification and ladies reading glasses. To make the search easier.

Date of experience: September 2, 2021

Quick and easy
August 26, 2021
Previous review

Quick and easy

Date of experience: August 26, 2021
New York
1 review
0 helpful votes
Follow Bunny E.
Unfollow Bunny E.
Share Review
Report Review

Excellent
August 30, 2021

Excellent. Fast delivery and packed with care. My relative lives these glasses. I have ordered previously. Thank you.

Date of experience: August 30, 2021
New York
1 review
0 helpful votes
Follow MaryAnn U.
Unfollow MaryAnn U.
Share Review
Report Review

Thank you so much its wonderful dealing with you this...
August 27, 2021
Updated review

Thank you so much its wonderful dealing with you this is my second time & I'll be back!

Date of experience: August 26, 2021

Thank you so much its wonderful dealing with you this...
August 20, 2021
Previous review

Thank you so much its wonderful dealing with you this is my second time & I'll be back!

Date of experience: August 19, 2021
Canada
1 review
1 helpful vote
Follow Lisa R.
Unfollow Lisa R.
Share Review
Report Review

DO NOT BUY FROM THIS SO-CALLED "BUSINESS". They are a scam. The glasses that I received are a joke and their customer service is disgraceful. Total cheats. They should it be allowed to sell people prescription eyewear. I will not stop warning people about this company until I am FULL REFUNDED.

Date of experience: November 19, 2019
Missouri
1 review
3 helpful votes
Follow Not C.
Unfollow Not C.
Share Review
Report Review

I ordered and PAID for glasses from this company on May 5 2018. I have never received the glasses. It is now June 16th. Initially they delivery company THEY CHOOSE. I PLAN TO HIRE ATTORNEY AS ITS NOT ABOUT THE MONEY OR THE GLASSES ANYMORE. THIS COMPANY SHOULD NOT BE OPERATING. They never had any intensional of delivering the glasses. They probably don't even have them. DO NOT ORDER FROM THIS COMPANY UNLESS YOU JUST WANT TO MAKE A DONATION! You will receive nothing and NO RESPONSE.

Date of experience: June 16, 2018
California
1 review
2 helpful votes
Follow anne s.
Unfollow anne s.
Share Review
Report Review

JUNK
June 1, 2018

Started working with speert in 2012 with no problem till November 2017. I always order 2 pairs which I only use for computer work. One pair weakened, widened at joint until arm fell off and then I reordered 2 pairs in march of 2018 and here I am a little over 2 months later and the same thing happened to one pair. I have 2 computers and use a different pair at each. I never take them with me as I have a progressive pair that I wear full-time... which I have been wearing for over 6 years with no issues. I take very good care of everything I have but not much I can do with junk.

Date of experience: June 1, 2018
Colorado
2 reviews
2 helpful votes
Follow sherri m.
Unfollow sherri m.
Share Review
Report Review

Awful company
April 25, 2017

First time I ordered from them, had a horrible customer service experience. Then, being an idiot, ordered AND paid on March 24,2017. Today is April 25; still no glasses. EVEN WORSE, no one will respond to me and the phone rings off the hook.
Not sure if Speert is still in business; shouldn't be. Buy glasses/cases/etc. From someone else!

Date of experience: April 25, 2017
Oregon
8 reviews
6 helpful votes
Follow Joyce m.
Unfollow Joyce m.
Share Review
Report Review

I've purchased reading glass s from Speert on several occasions. I've never had any problems with them at all. Recommended!

Date of experience: March 13, 2017
California
1 review
1 helpful vote
Follow CLINT W.
Unfollow CLINT W.
Share Review
Report Review

OK, I sent the email below over the weekend. NOW guess what, the other nose guard fell off, you sent, via Calabria 3 screws and 3 nose guards, but again GUESS WHAT, the other two nose guards are a lot larger and do not have the holes for screws in the same spot and will not fit the glasses you sold me.

I was able to get a neighbor to fix the first one, today took the glasses over to have him fix the other and he laughed because he knows the story, saying "these are not for your glasses, only the one we put on earlier."

Now I am pissed, you guys have ripped me off and I don't like being ripped off. You did not have the courtesy to reply to my earlier email, now you'll be sorry~~~~~~~~~~~~~~~~~~~~~~~~~~~

I am not too happy with Speert. You might look at your records to find that i purchased a "not to inexpensive} pair of readers. The day after i received them, the nose guard came off. When i went online to check how to get if taken care of, your online person did a chat with me, nice lady. Long story, but she said a new pair would be put in the mail asap. OK

Then, i get an email from some dude at Speert that said he was sending screws and nose guards and I should fix it myself, i thought that was bull----, however~~~~, nothing has been done, nada, -0-, not a darn thing. Have not rec'd a replacement, have not rec'd the parts to put YOUR readers back in shape, NOTHING.

I am not your best customer, but i have purchased a few items from your site. Even though I am not your best customer, i am minutes away from being one of your worst. Paying what I paid for simple readers and then to be treated like this encourages me to respond to every Yelp, review, www scam. Com, etc etc until your boss will be asking somebody "what the hell".

Please, treat your customers with some respect. BTW, i tried to log on, put in my email address, my normal password and did not get logged on, soooooo of course i simply clicked "forgot my password", but your system did not recognize my email address, Mr. Dude above must have listed me as spam!

I am not going away, wearing these expensive readers as I type, the hole in my nose is growing, maybe Mr. Dude's nose is growning?

Help me from being a jerk, big time jerk

Clint

Date of experience: September 19, 2016
California
1 review
1 helpful vote
Follow Chris W.
Unfollow Chris W.
Share Review
Report Review

Glasses arrived and Speert put the left eye prescription in the right eye lens & visa versa. Tried to discuss it with them on the phone but they couldn't comprehend. Finally they said they would refund my money. It never arrived. I would never buy from them again.

Date of experience: January 26, 2015
Kentucky
5 reviews
24 helpful votes
Follow Julie R.
Unfollow Julie R.
Share Review
Report Review

I have purchased glasses from Speert on three separate occasions. I usually order 5 pairs of glasses each time I place an order. My vision has been declining rapidly over the past 10 years, so my magnification needs have frequently increased. I am thrilled with Speert. I wear very strong reading glasses (+4.5 or +5.0 diopters depending on the level of ambient light in the room). I am able to buy excellent glasses at very reasonable prices at Speert. I can actually see print better with the reading glasses I bought at Speert than with the prescription glasses I had made locally. It may have had something to do with the fact that the prescription glasses were bifocals, but I find the quality of the lenses in the glasses I buy from Speert to be wonderful. I am a completely satisfied customer.

Date of experience: January 16, 2015