SouthwestReviews 98

Back in Feb, I was flying home on my birthday after visiting a friend who was critically ill. I get to the Boston Logan airport and ask if my flights are running on time. I was told them were. When I got to my layover, is when all the issues began. I was first told my connection was canceled at 8am Eastern time. Than the agent started to swear at me when i asked how am I supposed to get home. He said you will be booked on a flight between Wednesday and Friday next week, but more than likely Friday of next week. I asked him what other airlines flies out of this airport and the agent response was " I don't bleep have to tell you". The agent gave the same answer about a rental car. The agent finally said I am spending you and the rest of the Albuquerque passages to El Paso and let yous be there bleepen problem.

Bags do fly free, the customer service is Outstanding, unlike other airlines, one in particular, I guess I cant mention. They're on time record with me has been amazingly good. On one occasion, they did have to cancel a flight, for a mechanical issue. They put me up in an Hilton, and provided transportation there and back. Upon arrival, they apologized again for the inconvenience, and discounted my return flight 50%t. Now THAT'S how you make a customer for life. I was shocked at how they made a very bad situation bearable. To me, that's beyond the call of duty. I've Never had an airline do anything like that before. Usually you spend the night on a damn airport chair, receiving a, "Deal with it," attitude." I fly Southwest everywhere they have a route, and recommend them to everyone I know; now I recommend them to you. I travel allot for business. They are business that cares about their clientele. So rare these days!

My husband and I had been looking on all the "best deal" sites to book a vacation to Jamaica. At first glance we thought we found good deals only to find all these added money's. We always fly Southwest if possible so I went on to check airfare and saw their package deals. I had just assumed they'd be way more expensive but to my delight they were $1,000 cheaper than Orbitz, Travelocity, Expedia ect. So next week we will be in Jamaica with a lot more money. Thanks Southwest!

I have booked round trip flight from Burbank to Tulsa (on 08/10/2014) and Return on (08/14/2014) Confirmation number: M68QR5. The Burbank to Tulsa ticket was "Wanna Get Away" and Return flight is booked as "Anytime"(Which is a flexible ticket with much higher price). Due to heavy traffic I could not reach up to catch the outbound flight in Burbank and due to which "No Show" appeared on my outbound flight but they cancelled my whole Itinerary and forfeited all the charges So I lost my return ticket as well although I have not travelled yet. Once my ticket has been cancelled I received an email which has link to Southwest "No Show" policy. It states that only "Wanna Get Away" and "DING" type tickets are subjected to "No Show" policy but they forfeited my return ticket as well although its a "Anytime" type ticket. I'm here attaching a screen shot of my email with Southwest "No Show" Policy for your convenience. When I called Southwest customer care they say that its their policy to forfeit all the amount on the itinerary although I'm willing to travel on the rest of the flights on the itinerary which does not make any sense.

Southwest customer service is the best in the industry. During recent winter snow storms in the northeast our flights were cancelled. Over the course of two day I spoke to 5 or 6 different people from Southwest who tried to help us get on new flights, they were all extremely helpful and polite. Due to the weather it was impossible to get on any flights and we were promptly credited the full amount of our airfares.
Thanks for being superior in customer service I will continue to be a loyal Southwest customer.