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Southwest Reviews Summary
The overall reputation of the airline reflects a significant decline in customer satisfaction, with numerous reviews highlighting persistent issues such as frequent delays, cancellations, and inadequate customer support. While some customers appreciate the competitive pricing and occasional positive service experiences, the overwhelming sentiment points to a deterioration in reliability and responsiveness. Complaints regarding seating arrangements and the handling of refunds further exacerbate frustrations. Despite a history of being a favored budget airline, many travelers now express a willingness to seek alternatives, indicating a critical need for the company to address these service shortcomings.
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Not a big fan of Southwest. Sometimes I have to fly them for business and the seats are always really uncomfortable for me for some reason. The staff is friendly though, but that doesn't matter if your back is always hurting!
I love Southwest! I have used a few other airlines and I usually regret it! The staff is always courteous and helpful. They were amazing during my young daughter's first flight and their employees went out of their way when I got stuck in a huge line at curbside check-in and almost missed my flight! They got my bag on my flight, which they told me probably wouldnt happen and I was helped through security to make sure I made my flight. I've had to cancel/reschedule flights and they were great about it. The planes are clean and roomy. Their prices are also great and I like the fact that they offer ways for you to earn rapid rewards points. I signed up to a survey website that you can buy points with the money you earn from the surveys and it goes right to your RR points account.
Today I booked a flight from Atlanta, The rep was very helpful with the flight!
I'm sorry I forgot her name but she was very nice
Thank you
No exchange fees - free bags and excellent customer service... what more is there to say? As a travel agent, I always recommend them. Corporate travel or liesure
Our grandmother passed away and we were in immediate need of a flight to bring my son home for the funeral. Jasmine did extensive research for us to find the best price for his flight home on such short notice. Jasmine exhibited patience with us and took customer service to a whole new level. We appreciate it very much and her supervisor Sasha helped as well. Thank you, Thank you so much. Your kindness and great service helped us through this very difficult time.
Sue Ann Collins & Diana Wyllie
Except for their boarding process (don't really understand how no boarding passes is helpful to them)... service is always friendly. Flight times are accurate, seats are decent in size and they travel to lots of popular locations directly. The best option (in my opinion) is the generous baggage policy. TWO checked bags per person free!
There is often no seat assignment so it's a "cattle-car" experience. Choose Alaska Air for a seat you can be sure to get.
I fly this route once a year and its always easy breezy. South West always had a very courteous staff. The planes seem a little old but I'd rather take the lower price with the courteous staff over any thing else. I'll bring my own gizmo's to make me happy. ;)
The site is so easy to use
Planes are nice
Fairs are low.
Staff is so friendly
I lI've it
Used many times simple and have many deals when you book ahead and flexible with dates/times you can see grid of prices and better choose your options. Very simple easy to use site
I fly to Newark, NJ, two to three times a year on Southwest because of pricing, amusing flight attendants, and on time arrivals. Southwest's people give great customer service, too. One time, planes had trouble getting in and out of Newark due to weather. After a two hour delay, an agent flagged another woman and me and rushed us to another gate to board plane that was leaving for Dallas (our destination). She had snagged two seats on that flight for us without our asking. It was awesome!. I love southwest!
I fine that you have to know what you are looking for and what is being officer in the store price wise and if you are going to get a better price online
Decent rates and bags fly free! You can't find their rates on other travel sites, so you have to go to Southwest.com to find them. I just returned from a trip to Orange County from MSP, and since it was during Spring Break (and I'm not a student), I found the best deal was to travel on Thursdays. All my flights were on time, the staff was nice everywhere. I have only good things to say about Southwest.
Weird can not explain my life for southwest airlines. Great customer service... change ur flight for free when u miss ur flight. Will change ur flight for free!
I love how friendly their team is and how complimentary the service can be. It's really relaxing and its not so bunched up.
I missed my flight and they swicthed me for free and with no attitude like other airlines... cough american cough cough
Well I used to fly until 9/11 now I do not fly. Being a bbw makes flying a little harder, if I fit in one seat do not make me pay for 2 just let me use an extended seatbelt andbe done with it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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