Southern Guarantee Moving and Storage

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Southern Guarantee Moving and Storage

2.8

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Southern Guarantee Moving and Storage Reviews Summary

The overall reputation of Southern Guarantee Moving and Storage is significantly tarnished by numerous customer complaints, primarily centered around service delays, unfulfilled commitments, and unexpected price increases. Many customers express frustration over the company's brokerage model, which often leads to subcontracted services that fail to meet expectations, resulting in damaged or lost items. While a few reviews highlight positive experiences with the moving crew's professionalism and care, these are overshadowed by a pervasive sentiment of distrust and dissatisfaction regarding customer support and transparency. This suggests a critical need for the company to enhance its service reliability and communication practices.

This summary is generated by AI, based on text from customer reviews

service
239
value
238
shipping
225
returns
207
quality
231

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Wisconsin
1 review
1 helpful vote
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They didn't disappoint.
February 19, 2022

I am so glad that we had a team here on moving day. I don't think I could have done that myself. I called Southern and they took care of the rest.

Date of experience: February 18, 2022
Florida
1 review
0 helpful votes
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Made easy
February 19, 2022

Getting moved was very stressful but getting help with movers was not. I made one call to this team and everything worked out.

Date of experience: February 18, 2022
Ohio
1 review
0 helpful votes
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Easy Move
February 17, 2022

My company was expanding which meant that I would be relocating to their new site. Finding this company and working with them made this move easy and non-stressful.

Date of experience: February 17, 2022
Oregon
1 review
21 helpful votes
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Quoted us $4,500 and a move time of 3 days. Took our required $1800 deposit. They call a couple days later and say it's now $8,100. They now have $3500 from us non refundable. The movers show up today and say it will take up to 21 days to deliver. That won't work, we sent them off and am now trying to scramble a reserve our own moving truck. They lie and their reviews online must be fake. Worst company ever see you in court.

Date of experience: February 15, 2022
Oregon
1 review
2 helpful votes
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I had a great move
February 14, 2022

After the first company cancelled, I called Southern Guarantee Moving and Storage and they scheduled me the next day. The team that arrived on time, took great care of my items and completed the job an hour earlier than quoted. What started out stressful, ended great! You won't be sorry with them!

Date of experience: February 13, 2022
Minnesota
1 review
1 helpful vote
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Meticulous
February 7, 2022

Very happy with their price, service, and professionalism of the team! They were fast but efficient and took great care of my items-many items were breakable and made it all in one piece.

Date of experience: February 6, 2022
Ohio
1 review
9 helpful votes
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What a bad experience. Agreed price was 1700. They ended up saying 2500. They will low ball your bid to get you to sign and screw you on pickup day

Date of experience: February 4, 2022
New York
1 review
0 helpful votes
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Decent
January 28, 2022

At the conclusion of my last move, when I mentioned that there were boxes missing, the driver was really pleasant and professional, and they were eventually able to locate them. I know mistakes happen but the paramount responsibility of any company is how such things are dealt with.

Date of experience: January 27, 2022
Virginia
1 review
0 helpful votes
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Excellent service
January 25, 2022

I had no issues with anyone during my recent move. This includes the office employees as well as the driver and his crew. This entire company, as well as their movement methods, appeal to me.

Date of experience: January 25, 2022
Iowa
1 review
1 helpful vote
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Trustworthy
January 22, 2022

Unlike the previous time I needed a moving company, Southern Guarantee Moving and Storage is completely trustworthy. My items arrived in a week and a half, rather than the four weeks I had been told. When I contacted with a question or issue, they always answered the phone.

Date of experience: January 21, 2022
Florida
1 review
1 helpful vote
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I was impressed
January 18, 2022

My only complaint with this company is that they were supposed to show up at 8 am and they weren't here until almost 11 am. I know this isn't a major complaint but I was on a tight schedule and I almost missed my flight. Other than that the guys were great. They all wore Covid mask and was able to pack up my 3 bedroom house in a short period of time. I had to practically beg the guys to take a break when we ordered them lunch. All in all it was a smooth transition and I would hire them again if I ever had to do another out of state move.

Date of experience: January 17, 2022
Virginia
1 review
2 helpful votes
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Good pricing
January 15, 2022

I did my homework thoroughly before our move, checking prices of a wide range of options. Southern beat them all. And our service did not suffer one bit for it.

Date of experience: January 14, 2022
California
1 review
2 helpful votes
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Timely delivery
January 14, 2022

Knowing that much or our equipment was stored safely in one of Southern Guarantee Moving and Storage's facilities while we finalized the myriad of details of our setup in our new corporate location gave us a much needed sense of security. Once we were good to go, all was delivered timely and in perfect condition.

Date of experience: January 13, 2022
New York
1 review
1 helpful vote
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Highly Organized
January 10, 2022

Our out of state move also had us well out of our comfort zone. Southern Guarantee's team swiftly helped to ease us back into it on the day of the move itself when they arrived ready to disassemble and pack in a very professional and organized manner.

Date of experience: January 9, 2022
Ohio
1 review
2 helpful votes
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Great Team!
January 2, 2022

I hate moving! But we moved for a new job and Southern Guarantee got us there just as they said. Nice people, on time, good service.

Date of experience: January 2, 2022
Illinois
1 review
0 helpful votes
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Reliable and Friendly
December 31, 2021

I give this company five stars for such a smooth move. They had us in our new house in Texas exactly as planned and on time. They were careful and very nice too.

Date of experience: December 31, 2021
New York
1 review
0 helpful votes
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Great Company
December 31, 2021

This is a great company to move you. The handled everything and the moving team did a fine job. We had to store out things for a few weeks until the house was ready. They came right on time and we are glad to be in our new house.

Date of experience: December 31, 2021
Massachusetts
1 review
0 helpful votes
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Great company!
December 31, 2021

We all know that moving sucks. Southern Guarantee made all of the arrangements and sent over an excellent crew to get us on our way to our new house. We met on the other end, also as scheduled and they had all of our stuff in the house in no time. Great job!

Date of experience: December 31, 2021
Colorado
1 review
0 helpful votes
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Very impressed
December 31, 2021

Southern Guarantee did a great job coordinating our move. From start to finish, we had very good service.

Date of experience: December 30, 2021
New York
1 review
0 helpful votes
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No worries
December 31, 2021

Southern Guarantee Moving is a great company to call if you need to move. They took care of everything and we are unpacked an glad to be in our new house.

Date of experience: December 30, 2021