Southern Guarantee Moving and Storage

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Southern Guarantee Moving and Storage

2.8

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Southern Guarantee Moving and Storage Reviews Summary

The overall reputation of Southern Guarantee Moving and Storage is significantly tarnished by numerous customer complaints, primarily centered around service delays, unfulfilled commitments, and unexpected price increases. Many customers express frustration over the company's brokerage model, which often leads to subcontracted services that fail to meet expectations, resulting in damaged or lost items. While a few reviews highlight positive experiences with the moving crew's professionalism and care, these are overshadowed by a pervasive sentiment of distrust and dissatisfaction regarding customer support and transparency. This suggests a critical need for the company to enhance its service reliability and communication practices.

This summary is generated by AI, based on text from customer reviews

service
239
value
238
shipping
225
returns
207
quality
231

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California
1 review
29 helpful votes
Follow Kenneth E.
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The team from Southern Guarantee Moving was the best. They were courteous, respectful, fast, and clean. Everything you want in a moving/installation crew. We would work with Southern Guarantee Moving again anytime.

Date of experience: July 15, 2022
Illinois
1 review
31 helpful votes
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Awesome
July 14, 2022

I had the full service - both packing and moving, and it was a wonderful experience. The movers were a team that had been together for a while, and you could tell how they worked. The packers ensured everything was safe and clearly labeled, making unpacking much easier.

Date of experience: July 14, 2022
Florida
1 review
29 helpful votes
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Team was great
July 14, 2022

Great mover men arrived promptly, very efficiently and would be used again in the future. They were very professional, efficient, and friendly, and their customer service was helpful with amending my booking. Thank you.

Date of experience: July 13, 2022
Texas
1 review
31 helpful votes
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Always good!
July 13, 2022

Southern Guarantee Moving and Storage were excellent. They were swift and efficient and could get the job done in two hours!

Date of experience: July 12, 2022
California
1 review
34 helpful votes
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Use Them Again!
July 9, 2022

Received a great service from Southern Guarantee Moving and Storage when moving across TX to our new house. The moving men were professional, courteous and incredibly hard working. All items were properly looked after and packing, dismantling etc. was done smoothly and competently. Highly recommended.

Date of experience: July 8, 2022
Texas
1 review
8 helpful votes
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Scam and fraud!
July 7, 2022

Class action lawsuit pending! If you're interested in being a part of the suit, let me know! It will be based on FRAUD, misrepresentation and more!

Date of experience: July 6, 2022
Nevada
2 reviews
6 helpful votes
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They show up the last day of there contract with a old rusty box truck that the ramp on the back was missing and tells me the scan load what they can lift only that the company will contact me and schedule another truck at a latter date. I. said no you will get a truck hear now and load everything as the contract states including my tool box you charged me a extra 500 dollars for. He called his boss Eli and his boss said to just start grabbing what he could and he will figure the rest out. He told him I said I want all my house loaded today him and his boss got heated on phone he ended up telling his crooked boss to f---off. He then apologized got in to old rusty truck and left. I called SGMS back they said they apologize for what happened said they would have another truck and a crew out to my house. I waited all day they call back said sorry they can't get another truck out to my house but offered a credit for another move for a year. Crooks said we don't refund your money. I had to find a moving truck and load all night to get on the road to sagas as I starting a new job in4 days. So thief, crooks, con artist are who southern guarantee moving and storage is.

Date of experience: July 6, 2022
Florida
1 review
36 helpful votes
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We found Southern Guarantee Moving and Storage to be fantastic, would definitely recommend them. They were very friendly and efficient, not complaining at all despite a very long wait for the keys. They dismantled and rebuilt our beds (including our children's cabin beds). We packed ourselves and they didn't complain about our pile of odd bits at the end, the weird-shaped and difficult-to-box items, and before we knew it they had packed it all.

Date of experience: July 5, 2022
Texas
1 review
35 helpful votes
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Overall Good!
July 4, 2022

I used Southern Guarantee Moving and Storage for my move and am very satisfied with this service from start to finish. The quote was very fair while still very competitive. On the day of my move, the guys arrived on time but my packing was still a long way from being finished. The guys not only helped me finish packing but I was also allowed to be in the van for the 2-hour trip to my new home. 1st rate service, competitively priced, friendly, and competent moving men. I would not hesitate to recommend or use them again.

Date of experience: July 4, 2022
Virginia
1 review
35 helpful votes
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Great moving team!
July 4, 2022

This is the first time we've used this company for moving between KS and TX. They were extremely accommodating of all our needs, including getting our here with our stuff, and were friendly and professional. Highly recommended and made the move as worry and stress-free as possible with a big move.

Date of experience: July 4, 2022
New Jersey
1 review
37 helpful votes
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Great Movers!
July 2, 2022

I needed collection and delivery at short notice and found this company excellent. Some of the goods were very heavy and there were no complaints at all. Very helpful and friendly - and reliable. I will definitely use it again and will recommend it to others. I was interested to read that they will undertake both smaller moving and large-scale house moves. I only wish I had used them for my last house move and it all might have been less stressful!

Date of experience: July 1, 2022
New York
1 review
34 helpful votes
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Great service all around, nice bunch of guys, the price was agreed beforehand, and they stuck to time, and didn't break anything which is a bonus! They safely dismantled beds and dining tables and put them back together with ease. Transport of furniture from door to door was seamless. The guys placed all the good in the right place and manner. And even on a wet day, they managed to not ruin any of the floors or carpets. Definitely recommended.

Date of experience: June 30, 2022
California
1 review
31 helpful votes
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Impressed!
July 2, 2022

There are so many negative reviews and rumors about moving companies, that's why I was nervous about my move. Luckily I found Southern Guarantee Moving and Storage, I am glad they exist. The crew arrived on time. The guys were professional; they definitely knew what they were doing. The loading was quick and later they reassembled everything back together for me and made sure that everything is where I wanted it. I was really happy with the end results and I will most definitely recommend them to my friends.

Date of experience: June 30, 2022
Florida
1 review
34 helpful votes
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They did everything well and treated our items with the most excellent care. Melvin made the quote process easy and transparent. He wasn't exaggerating when he said customer satisfaction was the most crucial thing for Southern Guarantee Moving and Storage. They were able to schedule the move exactly when we needed it. I recommend them highly and will use them the next time I move.

Date of experience: June 29, 2022
Texas
1 review
32 helpful votes
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Well performance!
June 27, 2022

I would like to thank Morgan for assisting me with a long move from KS to NY and the professional crews who made a move smooth and successful. The planning, packing, loading, and unloading processes were well-organized and communicated. Recommended for your next move.

Date of experience: June 27, 2022
Georgia
1 review
32 helpful votes
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Great work
June 27, 2022

Incredible experience from start to finish! Thanks to Miller and Robert for being so helpful throughout the process and Miller and the rest of the boys for their professional service! Highly recommend.

Date of experience: June 27, 2022
Florida
1 review
4 helpful votes
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Nightmare
June 25, 2022

Quoted $2300. They subcontracted out my move to Pack Master Movers (criminals) from Jersey City. They arrive for pickup with 2 hours notice on the wrong day. Price changed to $5225. Deposit non refundable. Forced to pay using Zelle, which took 4 days due to transfer limits. Delayed delivery 8 days. Delivered by a THIRD company with NO NAME and $3000 worth of belongings stolen. Zero stars.

Date of experience: June 25, 2022
Michigan
1 review
39 helpful votes
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Amazing service! I did a good job getting things ready for them (unpacked drawers, so everything was lighter, sticky notes on what goes, etc.), so the entire move took 2 hours, including drive time! Hire them!

Date of experience: June 24, 2022
Pennsylvania
1 review
33 helpful votes
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Robin and Scott were fantastic. They moved me from KS to CT. They also packed and stored my belongings for a few months. No problems, no breakage, and they were very helpful in setting up the larger pieces of furniture. Would strongly recommend it. A pleasure to work with Robin team.

Date of experience: June 23, 2022
New Jersey
1 review
32 helpful votes
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Miller and the moving crew were so cordial and professional during the move. Finn was very helpful in answering my questions and took the time to explain everything. It was a very pleasant experience!

Date of experience: June 23, 2022