Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Sonic Drive-In

Sonic Drive-In

1.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Sonic Drive-In?
grey stargrey stargrey stargrey stargrey star

Sonic Drive-In Reviews Summary

Sonic Drive-In has a rating of 1.2 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Sonic Drive-In most frequently mention customer service, fast food and red button. Sonic Drive-In ranks 323rd among Restaurants sites.

service
164
value
151
shipping
41
returns
52
quality
144

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Lilly C.
Unfollow Lilly C.
Share Review
Report Review

Long line at McDonald so I tried Sonic. Large fries cost twice what McDonald charges. They were cold, and partially burnt.
Few customers were there but still had a wait. And their speaker wasn't working: they couldn't hear me. Girl had to come out to take my order.
Will not try them again!

Date of experience: September 7, 2021
Colorado
1 review
0 helpful votes
Follow Joe B.
Unfollow Joe B.
Share Review
Report Review

Worst experience ever
September 7, 2021

The crispy chicken was definitely crispy overcook, the hamburger was so soaked with grease it was not even edible. The drinks were so full of ice there was hardly any liquid. I waited so long at the Drive up window I turned my car off. This review is for the sonic north Academy Blvd., Colorado Springs. I will never visit another sonic again.

Date of experience: September 7, 2021
Texas
1 review
0 helpful votes
Follow Jordan W.
Unfollow Jordan W.
Share Review
Report Review

Rude server
September 6, 2021

Brittany was very rude an disrespectful towards us it's not what you say it's the way you say it although the food was good but horrible service

Date of experience: September 6, 2021
Missouri
1 review
0 helpful votes
Follow Tracy J.
Unfollow Tracy J.
Share Review
Report Review

Unhappy customer
September 5, 2021

Sun. Sept 5th I ordered food from our Sonic. I had ordered a pork tenderloin sandwich combo. When I got my food home I had a cold nasty cheeseburger, it was almost as though it was from the day before. Very sad and disappointed. It was totally unetible.

Date of experience: September 5, 2021
Washington
1 review
0 helpful votes
Follow Antonio T.
Unfollow Antonio T.
Share Review
Report Review

Kids safety
September 6, 2021

Leave the kids alone to do there jobs stop yelling at the workers Jesus Christ people there just teenagers be cool yall

Date of experience: September 4, 2021
Missouri
1 review
0 helpful votes
Follow Southscott L.
Unfollow Southscott L.
Share Review
Report Review

Sat in the drive thru for 5 min with no response from the speaker. Drove into a stall and ordered. Another 15 min wait time and then had to wait for the car hop to go back in and get change. When I get home, the dog in my coney is ice cold, and the honey BBQ chicken? Had ONE NUGGET WITH CHICKEN! All the rest was sauce soaked breading! And to hard to chew if you do like that. Pitiful all around. Wont be back

Date of experience: August 28, 2021
Kansas
1 review
1 helpful vote
Follow Sarah R.
Unfollow Sarah R.
Share Review
Report Review

Food looks like it was dropped in a trash can full of coffee grounds. Way too nasty to eat. It's hard to believe they think that's acceptable.

Date of experience: August 23, 2021
Indiana
1 review
1 helpful vote
Follow STEPHEN S.
Unfollow STEPHEN S.
Share Review
Report Review

Trash
August 22, 2021

The sonic on south green river in evansville is trashy as fukk... its nasty dirty and the employees are rude and ghettoish... dont go to sonic..

Date of experience: August 22, 2021
Wisconsin
1 review
0 helpful votes
Follow Joanne D.
Unfollow Joanne D.
Share Review
Report Review

Spent over $100 for 3 people this week, order was completely messed up. Gave them a 2nd chance, got charged and they blamed a 3rd party app for them not receiving the order. The manager mocked me in front of my son and refused to provide any customer service. NOW, I have to call a 3rd phone number to get my money back. WORST PLACE AND CUSTOMER SERVICE EVER! AVOID!

Date of experience: August 17, 2021
Kentucky
1 review
1 helpful vote
Follow Amanda S.
Unfollow Amanda S.
Share Review
Report Review

Staff
August 16, 2021

The employers are very nice and kind. The food is hot and fresh Everytime I've ate there. Please keep the banana pudding shake I rate it a 10! Keep up the good work!

Date of experience: August 15, 2021
Wisconsin
1 review
1 helpful vote
Follow Susan N.
Unfollow Susan N.
Share Review
Report Review

Rude!
August 12, 2021

Sonic in Newport Tn was very Rude the one taking my order inform me she would have to come out & take my order because she could not understand me when she came out leaning on my car I was trying to give her my order said then I was talking to slow for her! Inform her to quit leaning on my car & I would be talking to the manger when I called same person that waited on me answered that she was manger & that I was rude to her she then hang up on me!

Date of experience: August 12, 2021
Texas
1 review
1 helpful vote
Follow Shak I.
Unfollow Shak I.
Share Review
Report Review

Absolutely disgusting. Food horrible, found plastic pieces in my shake, hot dog wrong temperature, hot dog made without buns. Don't bother calling to complain no one cares just look at the reviews here and Google.

Date of experience: July 14, 2021
Oklahoma
1 review
1 helpful vote
Follow Gary E.
Unfollow Gary E.
Share Review
Report Review

Change is Bad
July 2, 2021

We've been Sonic fans for Years. Our last several visits have been very disappointing. Burgers are smaller, meat is different, lettuce wilted and the pickles are different. Wont go back

Date of experience: July 2, 2021
Texas
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

This is the second time i have made a complaint to Sonic complaints and so far it looks like they could care less as long as they get your money. I sat at sonic for 40 min. To place an order as i am watching cars go through the drive through getting meals i heard them order yet i have not been able to place mine. I called complaint line and that was on the 16th and was assured i would get a call back but as of my third call today im waiting again. Funny that if you ask the complaint line they dont have a supervisor but can have them call back from a company that hasnt returned a call yet. Lol a funny one. But i will not let this go this time. I will call every day if i have to until i get someone to return my call. I have found on line was is supposed to be the cooperate number the ones that own Sonic and other companies it is *******000.

Date of experience: June 23, 2021
Colorado
1 review
1 helpful vote
Follow Erin J.
Unfollow Erin J.
Share Review
Report Review

There's a reason they only have 1 star. They suck. Especially their shift "leaders" Never going to Sonic again. Ever.

Date of experience: June 8, 2021
Louisiana
1 review
0 helpful votes
Follow Edward G.
Unfollow Edward G.
Share Review
Report Review

It been over 10mins no answer. People coming through drive thur getting their order.It took them 10 min. Just to answer. I been here slunce 8:08 Its

Date of experience: May 29, 2021
Montana
1 review
1 helpful vote
Follow Cynthia M.
Unfollow Cynthia M.
Share Review
Report Review

Wheres the Pork?
May 26, 2021

It's called the Texan burger with pulled pork and crispy onion rings. It had good flavor but less than a teaspoon of pulled pork. This is the Sonic in Billings, Mt.
Check #******* Drive Thru 317 26-May-2021 14:58:27 carhop Shay 12.78
601 North Main Str. Billings, Mt ******* Ralph Trevino 7am-11pm

Date of experience: May 26, 2021
Georgia
1 review
1 helpful vote
Follow some g.
Unfollow some g.
Share Review
Report Review

Raw Chicken Sonic
May 13, 2021

They served me RAW chicken. It's hard cold and has red meat in it. I started to return it because there was no sauce on it but i ate until the raw chicken part. DISGRACEFUL! They need to be on kitchen nightmares it's so bad.

Date of experience: May 13, 2021
Oklahoma
1 review
0 helpful votes
Follow Timothy M.
Unfollow Timothy M.
Share Review
Report Review

Arby's bought Sonic
September 22, 2020

Sonic was a main staple for drive-in service in Oklahoma, but especially since Arby's bought them and Arby's is known for cutting corners in the buns department, they made all the wrong changes with their ingredients which has been a disappointment with the Sonic burgers. I'm now a Whooper eater!

Date of experience: September 21, 2020
Oklahoma
1 review
2 helpful votes
Follow CLARA H.
Unfollow CLARA H.
Share Review
Report Review

I went to Sonic in Forrest City, AR. I ordered a hamburger, tater tots and a strawberry limeade. The tots were edible. The burger was cold, wrong and got fed to the dog. The drink I had to pour out. It tasted like straight lime and nothing else. It was red but couldn't see any strawberry. Spend $8.12 for dog food. Sad.

Date of experience: August 12, 2020