SofamaniaReviews 418

Wasn't looking for anything fancy just something for our family room. Order a 2 piece sectional. It's just fabric wrapped around cheap construction. You have to rip thru the fabric underneath to screw in the legs and the side arms. 2 of the wholes didn't even line up so I have one screw not in and one of the side arms is at a angle. To top it off the framing running down the center for the center leg is to low. If I place the leg the whole couch teeters. I tried the couch without the leg and the couch sags horribly. So now I have a couple of boards stacked in the center of my new sofa.

The customer service is horrendous! I placed an order through furniture mania on Amazon.com. Turns out furniture mania is Sofamania! I ordered the Modern Large Linen Fabric Sectional Sofa, L-Shape Couch with Extra Wide Chaise Lounge (Blue). The couch arrived damaged as well as the packaging on 9/25/18. I was quoted 3 days to ship a replacement. After many conversations, and empty promises (refunds offered for the inconvenience, but never provided), on 10/30/18 I was informed they have no more in stock, and it would be 6-8 weeks to get another. At that time I requested a full refund. This is when I learned I'm not getting any credits for the inconvenience.

Also I found this to be disturbing, but I was offered a free mattress to remove my negative comment from Amazon.

This is not good customer service. If you promise something you should follow through with it. If you're unable to fulfill a customers order, you should tell them so immediately and not string them along. This has been a very painful month and I'm glad it's over!

Please be cautious when placing any orders with them.

Also, I had to work with my credit card company to get my money back from them!

My 2 son's wanted me to order a new recliner for my Birthday. They wanted to go with PayPal so they could pay monthly to pay in full on or before the 6 month no interest deadline. Pay pal has been great but your company is a rip-off...
I have Pulmonary issues and I'm on disability. I had an old recliner that had seen better days.
Last week I noticed the new chair was no longer closing from the reclining position
And it was leaning a little to the right. I got on my hands and knees to check under the chair and found that the place where the recliner at first closed easily back into place was now crooked and the leather on the lower leg was being scrapped off! The entire right side of the chair was detached from the base of the chair leaving a big gap. This gap made the legs screw toward the center of the chair and this is why the leather has started to scrape off the inner leg. It's a mess. I did not expect the recliner to just fall apart!
Then I read that I can only return the chair in the original box. Really? Who keeps a box that size sitting around?
I assume I would have to pay the shipping cost to return the chair and insult to injury also pay the 20% restock fee.
I guess I will have to keep my defective chair. We are buying a new house soon and I thought I had found a reasonly priced place to furnish my new home. But I have learned my lesson about you guys... there is a big difference between inexpensive and cheap. I will never order anything from you again and I will make a point to tell everyone I know what a crooked business you guys run.

Having decided recently to upgrade my bed, I thought of buying something in Victorian style. I looked around on the internet and landed on Sofamania.com. I have to say that the prices were fantastic and the beds were looking awesome! I placed an order for a Victorian style bed with tufted headboard and I couldn't be happier. The ordering process was simple and the bed didn't take long at all to get here. Assembly was easy and straightforward. I'd definitely recommend these guys.

I was a little hesitant purchasing the sofa online, but after reading the product reviews I decided to to buy from them. My apartment door is not that wide and I called them before ordering the sofa and the customer service guy helped me with the exact dimensions of the boxes my sofa will be coming in. The way he helped with my queries, gave me confidance that I am buying from the right place. Sofa turned out to be great and I am happy with my decision buying from Sofamania. I can safely say that Sofamania is just the right place to buy great furniture at great prices.

I was looking to purchase a new sofa and landed sofamania website, thanks to their ad campaign... I read reviews and decided to take a chance. I wanted a sturdy sofa with easily cleaned fabric and good support. Made the purchase & haven't looked back. The sofa was delivered in 2 weeks and I am pleasantly surprised by its comfort and great amount of support. I like sofamania for their honest pricing and great customer support, I would be recommending them to friends and family.

Worth giving 5-star rating for the product and services how ever I am giving 4 stars, why?, read on... The three-seater sofa which I have purchased is awesome. They shipped it very fast and provided with a tracking number, but It took around 48 hours for the tracking number to be trackable. Item arrived in great condition and was with instructions and hardware to assamble. I was missing cushions and this got me freaked out, I was ready to assamble and I was missing cushion... I called customer service and yelled on the rep. However the rep was patient and helpful and told me that they are inside the valcro zipper underneth the frame. I checked and found them, they should put some instructions to let their customer know where they store cushions when shipping. Taking 1 start for that. Rest all is good! Great Sofa and Great customer service too!

I purchased multiple pieces of furniture from sofamania for my clients over the time, recently purchased some kitchen chairs and they were very helpful and professional with the transection. The chairs were lost during shipping and they were quick to send the replacements when I told them them I want them for a display. Their customer service is good and better when compared to other stores I purchased in past. Their products worth the money I pay. Recommended!

I would recommend Sofamania to all my friends and family. The overall expeience purchasing with them is pleasent and they did whatever is required to make me feel comfortable buying with them. I called up the 800 number to check one of the sactionals I saw online and the rep was very helpful providing the information, he also helped me to applying the discount code I was not sure how to apply. Delivery was fast and we were updated throughout the process via email. The Sofa came in 2 boxes and was easy to assamble. We are enjoying our sectional for weeks now.

I liked sofamania furnture so much that first I bought 2 loveseats and later another one. All the orders were shipped on time and I received them within 10 days of ordering. I received one of the sofa scuffed on back which I guess happened during shipping, I email them images of the damage and they offered me replacement for a return or a partial refund if I keep the item. Since the scuff was practically invisible, and its a lot of hassel to return the item, I chose to keep the item as is. They have great customer service and they respond quickly, sometimes within half an hour of reaching them out. I like the quality of the furniture and they will have some more orders from me and my friends. Thanks Sofamania!

I like sofamania for the value for money they offer. Bought this very beautiful box sofa from them and It is really great, beautiful fabric and a sturdy built. I learned a long time back that you get what you pay for, and when you buy furniture online be aware that you need to assamble the furniture yourself. Also expact a little color variation in person when comparing with the images you see online. Overall I recommend Sofamania for the value for money they offer and their smooth delivery process.

We couldn't be happier... it was scary ordering a recliner online without the opportunity to sit on it. My collegue at work recommend this and I falll in love with it immediately... When ordering I notice that the reclainer has a shipping ETA of 4 weeks, I called them up to find out and was greeted with a very enthusiastic and sweet voice, she was Ciara, she told me that I may have to wait up to 4 weeks or so for the item to be shipped... I was in no hurry and went ahead with my order. I kept checking with them about the shipping status and finally i received tracking details in the 4th week. It chair arrived in another 10 days. It was worth the wait. It sits very well... the reclining function works very well. Fits perfectly in my room... seems to be very good quality... I plan to enjoy it for many years to come.

I ordered two couches from them one came ok and the other came damaged and when I called them when I received the damaged chaise during business hours that morning the companys phone number goes straight to a voicemail for days, Im like what kind of real Company never answers there phone during business hours at 9am. So it took almost a week to reach them. And when they finally responded back thru emails they told me I had to send pictures of the damage furniture which I did and I told them I didn't like and it was damaged and when they responded back I was told it would be a 20% charge to return a item I didn't like but since it was delivered damaged I would receive a full Refund due to the damage. But they lied they still took a 20% fee on the price of the chaise claiming all of sudden there was a return fee for 20% and a coupon fee with was used for two couches not one. They are ripping people off for their money,. DON'T BUY FROM THEM BEWARE! I WOULDN'T NEVER RECOMMEND THIS COMPANY TO ANYONE I KNOW..