soccer.comReviews 251

I placed an order for my daughter's soccer uniform. After I placed the order I got a notification that her jerseys wouldn't be sent for a month and a half. I called that day to cancel my order no one answered the phone sent an email nothing finally spoke to someone 2 days later. They wouldn't cancel my order! She will get to use her uniforms for one game! That's an expensive uniform for one game. I understand do to COVID everything behind but do the right thing if you can't get the uniforms there in time cancel the order. They absolutely refused to do so! Very disappointing that they are taking advantage of us during this time! I would highly suggest never using this company

They wouldn't publish my review of some shorts on there so I'll post it here. I ordered a team jersey set and the sizes were off and they said they wouldn't process my return unless I ordered the new sizes first! What the heck!? Plus.
The men's small (Adidas shorts) are as big as a youth Large. I'm the picture men's small are on the left, youth large on the right, SAME size!?. soccer.com return policy is a joke. Not to mention they advertise free shipping on anything over $99. Well NOT if you're buying for club. They assume you can afford the extra shipping if you're paying for your kid to play club. I hate false advertising! Liars!

I purchased $250 worth of soccer balls across two orders - one was 'delivered' to my address apparently, and the other couldn't find my address. It's a quite simple address - no N or SW in the address, just a simple lay out.
After speaking to TWO different representatives in their "customer service" department, I doubled checked they had my correct address, and that I knew where I lived!

One representative in particular (Tracy) was highly sarcastic in her tone, and routinely "scripted" offered nothing but insincere excuses after I stated my problem very nicely, with an understanding that I the customer is not satisfied in the BEAR MINIMUM of the customer service being offered!

After this debacle, I issued a full refund, which I don't even know I'll receive as we're in the "tracking trace period" Tracy explained stating 3-5 days! Really poor form Soccer.com

I order soccer cleats and a ball. Charged me the correct amount and then they reversed it. A week later, they charged me for just the cleats and sent them. With no mention of the soccer ball. Then, they sent me a stream of emails asking me to only review the soccer ball I hadn't received. Four months later, they randomly sent me an email saying the soccer ball had shipped and they charged me more than I had originally tried to buy it for. I immediately sent an email explaining I bought a soccer ball from a different company and that it was wrong to charge a person four months after they tried to buy a product. They never responded.

Started ordering from here about 15 years ago bc it was local (25 miles away) and had a great selection, comparably. Shipping had always been pricey and abysmally slow but they were the only game in town- so I sucked it up. Fast forward to today- we rarely order from here unless mandated by our sons' soccer clubs for uniforms, but one son happened to find a pair of cleats he liked and still had a Soccer.com gift card to use. Mind you, we live 25 miles away, 8 days after shipping, still not here. Painful, painful, painful experience. Shoes ended up being back ordered, delayed and then delayed even more somewhere between the handoff of Fed Ex and post office- no one can tell me where they are or their arrival date. Cmon man, you have got to do better than that. I like to support local, but this just reiterated my decision over the past few years to look elsewhere for better service. Hate to say it, but save yourself a headache and frustration and shop elsewhere.

Every time you look up a cleat it will show in stock, but once added to your cart it shows the "sorry out of stock" I thought this was just a glitch for certain pair until i saw it happening to every single shoe I chose. Very frustrating to spend so much time researching a pair of shoes finding it and not being able to purchase it. To make it worst I finally found a pair of shoes that by the grace of god didn't give me the out of stock message, but when i purchased them they kept getting delayed and took almost 2 weeks to get to me. Definitely regret purchasing the $10 reward club that's suppose to give you discounts, since its impossible to find shoes that are in stock. Taking my business elsewhere. Fix your damn site!

In the fall I bought a pair of Umbro Medusae pro 3 FG soccer cleats.
It is hands down the worst set of soccer cleats I have ever bought. And I have a lot of experience. I go through 2-3 pairs annually and have I done that for the last 50 years.

The cleats had a MSRP of $200, but sold, through soccer.com, for $49 (this should probably have been an indicator that something was wrong) I have used a lot of Umbro in the past and frankly I don't think Umbro is to blame for the bad quality of these. Cleats. I simply think this is a fake/counterfeit product that has no relation to Umbro whatsoever. Normally Umbro represent good quality products, but these are nothing like that. Very plastic like, no fit etc. (picture attached).
When confronted with this (even thought the cleats have not been used) soccer.com refused to refund/exchange/do-anything-about- it due to a 60 day rule for return of merchandise (which really shouldn't apply if the cleats are fake)

I have learned a lesson. It looks to be much easier to sell fake/counterfeit/sham products online than it would be through a brick-n-mortar, once the defects actually appear. Beware of that before you go online!

I won't be fooled again.

My order was placed in october and has been delayed 4 times now and wont even be here for Christmas like it was intended. Not only that but now the gift card I used has been spent and I will have to set up a new payment method which would undoubtedly screw something up and delay the process even more. I've been a customer for years but after this experience I will be shopping somewhere else. Even after multiple attempts via email and phone calls this issue had not been resolved. Completely disappointed.

I ordered my son's soccer team uniforms back on 2 November 2019. Today is 19 November 2019 and his uniforms are still not here. He had to miss a game last week because of it. The worst part is, it doesn't matter if you pay extra for faster shipping because it's equally slow. If I could have ordered with a different company... I would have because this is ridiculous! My son has another game this Thursday (day after tomorrow) and I'm hoping his uniforms make it before then. Maybe Soccer.com should have a talk with FedEx on how their product is delivered to customers. Something has to give here. There are so many negative comments concerning the turnaround time, one would think something would change. Ugh :(