SmileBoxReviews 2,307

SMILEBOX agreed to refund the amount charged to my credit card so they did the right thing here. THANK YOU SMILEBOX
Smilebox automatically billed my credit card for a renewal I did not want to even thought about. Reputable website I use send you an alert before automatic billing occurs. They have none to talk to, no live support, when you call and do not respond the emails. Amazingly i canceled the service a year ago and was still automatically billed this year.

I am not alone in saying this - this company has horrendous customer service. They refuse to deal with you in person, on the phone, they refuse to consider refunds and purposefully set you up to be blindsided by automatic billing and renewal, even after you think you have cancelled.
They will engage in email 'arguing' with you, responding immediately by throwing policy and your own 'obvious ignorance' in your face to deter you from persisting.
I can't ever say a good thing about a company that will not treat their customers as human beings.

I used the free version to create a slideshow for a group of friends. It was easy to use, but still took quite a bit of time to put it together. I could preview it, but when It came time to send it to the friends - impossible. Would move to the send screen, ask me to sign in again, and then nothing. Would not move on to sending.
Customer service almost non existent - no online chat or phone support. I have had several emails with them, but nothing they have suggested has worked. Latest was to uninstall & reinstall to get the latest version. Now I cannot access my account at all, so I have totally lost the slideshow.

Smilebox uses predatory, unethical and dishonest billing practices. If you want to cancel your "Trial" subscription, even after one day after their trial time period ends, they will automatically charge your bank account without notification for a full year's subscription. They charged me $51.47 without any authorization or recourse. Refunds are absolutely refused and they do not provide any telephone customer support. If you want to throw your money away and receive nothing in return, go ahead and try Smilebox. In the meantime, they steal your money and laugh all the way to the bank.

FRAUD FRAUD FRAUD. Need I say more? Their close to 700 positive reviews is probably the bs company. They don't have customer support, they give no confirmation bill after you sign up, if you cancel your card after 1 mth, they charge your credit more than 3.99. They make no sense. First they wrote 1.99 per month, then 3.99, then 6.99, and after all this they charged my card 25.50. I don't know how I fell into this, maybe i'm misunderstanding something, but take the evidence of these reviews for your own good.

Apparent scam on cancellation policy. I canceled after 1 months subscription. I followed the prompts to cancel, but then received a bill for two months. There is no number to call. It required several emails to finally cancel, during the cancellation process, I was offered 1.99 per month, but by then did not trust the company. I was not refunded for the additional month charged, even though they could easily see there was no activity after the initial month. Find another company!

Good for sharing but customer service sucks

I admit I have liked this sight for sharing photo's and I paid for the premium service for one year and during this time there was a service issue with Windows 8 which I was using, and it caused everything to just show up as a black box with no picture for quite a few days. When I wrote to ask for an extension on my service, I was told in a very rude manner, that because my service was set to end, they would not offer it, even though they posted they were offering it on the opening page.
I also used their new RSVP service and would definitely not recommend it. It does not allow guests to state how many people are coming and the invite stops playing as soon as you update the sight. E-vite is much better.

With Hallmark cards being a reputable company I assumed their e-card service (Smilebox) would be worth the money so after some trial and lots of error actually getting the program of theirs to download, Then having gone through the rigmarole of creating a card on it only to find at the last second I need to subscribe to send a single bloody card, No no no not happening, And to add insult to injury I got an email from them a week or so afterwards with a promo code of which they have no way for me to redeem, Absolute and utter s**t.

My granddaughter asked if she could purchase an e-card for her mother for only $3.99. I allowed her to do this. The card was posted and we received an email that confirmed it was posted. I saw the email, but knew it was a confirmation, so did not open right away. About two weeks later my credit card was charged $40 for an annual membership. I watched my granddaughter purchase the card, so knew we did not agree to that. What I did not know, was there was a statement at the bottom of the confirmation email telling me that I now had a trial membership and if I did not respond within two weeks they would charge my card. They absolutely would not cancel my membership until after a year and would not refund the membership. I would never recommend this website.