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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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Michigan
1 review
0 helpful votes
Follow Florence A.
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Pretty easy to use
June 12, 2014

Pretty easy to use. Just had a problem trying to enlarge the fonts. On some slides it worked on others it didn't. Overall I like this a lot.

Date of experience: June 11, 2014
Arkansas
1 review
1 helpful vote
Follow Carl N.
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I thoroughly enjoy making Smilebox Presentations. They are easy to complete, have lots of themes to use and over 2,000 pieces of music to select from. There is a free Smilebox with some ads and restrictions on Premium themes so I opted for the full version. Great choice for me. To date I have designed Smileboxes for Weddings, Family group presentations, Anniversary's, Presentations of my dog & her friends. The list of Presentations are endless with some Presentations for one photo up to four hundred photos of your choosing. The Smilebox software uses a copy of your original photos so not one of your photos is altered. For the small annual price this program is awesome and could be fun for the entire family or for the children to send to relatives in an E-Mail, to one person or to hundreds. Great music too. Enough said, gotta go. I hope y'all will try this Smilebox program. You won't regret it. Carl (Central Florida 6/11/14)

Date of experience: June 11, 2014
District of Columbia
1 review
0 helpful votes
Follow Rosetta-Marie A.
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I just enjoy so much putting a birthday wish on for my son. I gives me a delightful feeling inside to make him happy!

Date of experience: June 10, 2014
North Carolina
1 review
0 helpful votes
Follow Robin C.
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Was so easy to use and I loved the invitation options!

Date of experience: June 9, 2014
New Jersey
1 review
1 helpful vote
Follow Letty B.
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I loved that I could input any pictures. LIsten to the music before picking the right one for y creation.

Date of experience: June 8, 2014
Arizona
1 review
1 helpful vote
Follow Nicki R.
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I used to spend hours and hundreds of dollars on scrapbooking... now my kids' memories are immortalized in minutes without the mess and expense. Best of all I can share with my family and friends through email and posting to Facebook.

Date of experience: June 7, 2014
Texas
1 review
0 helpful votes
Follow Debria H.
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I have been with smilebox for over 2 years and I love it, just wish I could talk to someone in person to discuss it with them when I have a problem

Date of experience: June 7, 2014
Washington
1 review
0 helpful votes
Follow Joana B.
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It is so easy to keep in touch with our loved ones with the help of smilebox.
Smilebox makes it so easy to send extra special notes with just a few clicks.

Date of experience: June 7, 2014
Washington
1 review
1 helpful vote
Follow Robert L.
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Easy to use
June 7, 2014

Easy to use. Huge choice of designs. Many music background choices - you can even add your own. People you send it to do not need to already have Smilebox to view - opens right up.

Date of experience: June 7, 2014
Oklahoma
6 reviews
5 helpful votes
Follow Glenda B.
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This was exactly what I was looking for! Love everything about the site. It works beautifully!

Date of experience: June 6, 2014
Illinois
1 review
0 helpful votes
Follow Olivia W.
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I am happy with this program, for the price is very good, is easy to use, have a lot themes to choose, and my family mention that the videos were great, I definitely recommend smile box. I even used for a wedding video, and download pictures is easy and quick.

Date of experience: June 5, 2014
Texas
1 review
2 helpful votes
Follow Susan A.
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Love it however very disappointing you can't pay only the month you use! Your rates went up and and choices of FREE cards got less :(

Date of experience: June 5, 2014
Wyoming
1 review
0 helpful votes
Follow Lisa g.
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Love being able to create customized cards with photos that I can print, email, or both…even loaded my own music! SUPER easy and user friendly too which is a must with my novice tech skills

Date of experience: June 5, 2014
Denmark
1 review
1 helpful vote
Follow peter h.
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Good
June 5, 2014

Good. Smilebox is cool. A little expensive, but the repetoire is broad & there is some important tools, fex. You can save your creation. Smilebox is ok.

Date of experience: June 5, 2014
Portugal
1 review
0 helpful votes
Follow Isabel A.
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É muito fácil de trabalhar e faz coisas giríssimas!

Date of experience: June 4, 2014
GB
1 review
1 helpful vote
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It keeps crashing and I always have trouble logging in

Date of experience: June 4, 2014
Connecticut
1 review
0 helpful votes
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Good stuff..
June 4, 2014

Good stuff. Started late... and it was easy enough i didn't give up... yeah smile box!

Date of experience: June 3, 2014
Minnesota
1 review
0 helpful votes
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This is a great program... and fairly easy to use!

Date of experience: June 2, 2014
Texas
1 review
0 helpful votes
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New user of SmileBox and find it a VERY interesting application. Still working on my first project which I'm sure is going to be quite attractive

Date of experience: June 2, 2014
Pennsylvania
1 review
0 helpful votes
Follow Bill C.
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I spent a lot of time looking for a concise and easy method to display my photographs and add a little pizzazz with music. Smilebox does indeed provide a welcome 'smile'. Not only for me but to those whom I share the results.

Date of experience: June 2, 2014

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA