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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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New York
4 reviews
9 helpful votes
Follow Juli L.
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Magical
October 3, 2014

I have five grandchildren and one on the way and I have Smileboxes all the way back 12 years when my first granddaughter was born. I've saved them on several hard drives so my grandchildren will always have them. A Smilebox is something that actually puts a smile on your face!

Date of experience: October 3, 2014
Pennsylvania
1 review
0 helpful votes
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I LOVE Smilebox!
October 2, 2014

I LOVE Smilebox! I can't imagine my life without it. It makes me
Seem like an artist!;-)

Date of experience: October 2, 2014
California
1 review
1 helpful vote
Follow M F.
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I found smile box to be an easy program. I started at 11:30 and was finished learning the entire program in 30 minutes or less.

A 46 year old grandma with love for her family

Date of experience: September 28, 2014
Florida
1 review
1 helpful vote
Follow Kathleen L.
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Smilebox makes it easy to create beautiful photo scrapbooks to share with friends and family. Easy, fun, creative and professional. I can add my own music and captions for a personal touch to each presentation. I love to send and receive Smilebox.

Date of experience: September 27, 2014
Ohio
1 review
1 helpful vote
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Very cute, creative, and inexpensive invitations! Some even with music and animation! People loved the invitations I sent via smile box. Easy to keep track of guests as well. Will use again for other events!

Date of experience: September 25, 2014
Texas
1 review
3 helpful votes
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I only use this once a year so I cant see myself paying a monthly fee but the free invites that are available are pretty cute. I have used this site for b-day invites for the past 4 yrs. Love it.

Date of experience: September 23, 2014
Alabama
1 review
0 helpful votes
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...
September 24, 2014

<3

Date of experience: September 23, 2014
District of Columbia
1 review
1 helpful vote
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I installed this in order to "save" a slide show done by others. I only want to play it, not modify and I found it confusing to do that.

Date of experience: September 23, 2014
California
14 reviews
29 helpful votes
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I wish there were more choices for more types of "cards", tho. I pay for the premium service, which has a lot more choices than the free one, but still more choices need to be had. Get your creative department to brainstorm and come up with some more unique ideas to choose from.

Date of experience: September 22, 2014
Virginia
1 review
1 helpful vote
Follow Lori R.
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I have used Smilebox before, but this is a whole brand new experience. I am able to build a gift to leave those I love ~ Before I go to my Final Reward. I have found that nothing can do that like the program you can build with Smilebox. Today it is much easier to use, it offers you so many other choices. I finally feel like I can build a presentation that tells how much all of my loved ones mean to me ~ and how much I know I have meant to them. Don't miss your chance to leave your loved ones a presentation, that tells them how important they are in your life. I'm not done building this yet, but I am really excited about the possibilities, you will be too!

Date of experience: September 22, 2014
North Carolina
1 review
1 helpful vote
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I love SmileBox!
September 20, 2014

I love SmileBox! It's easy to use and has great templates. It's my favorite program for making digital scrapbooks for sharing online or printing. :)

Date of experience: September 20, 2014
Ireland
1 review
0 helpful votes
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I love this app, end results with the music of your choice makes the videos so delightful to send!

Date of experience: September 20, 2014
Illinois
2 reviews
1 helpful vote
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It is an excellent program for making slideshows and converting them to CD. If you have a problem or question they get back to you very promptly.

Date of experience: September 19, 2014
Texas
1 review
0 helpful votes
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I love smilebox creations
September 18, 2014

I love smilebox creations. I can sit for hours making cool photos of my family, and friends.

Date of experience: September 18, 2014
Illinois
1 review
0 helpful votes
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My son's pre-school teacher made some wonder slides for him and I was impressed.

Date of experience: September 17, 2014
Australia
1 review
1 helpful vote
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Smilebox is great for people like me who like a little help with creativity!

Date of experience: September 16, 2014
Canada
1 review
1 helpful vote
Follow Lisa T.
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Great site, constantly updating and giving users new and creative options. I use this all the time for my christmas cards.

Date of experience: September 15, 2014
Tennessee
2 reviews
2 helpful votes
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Wonderfully incredible program...
I have had so much fun being able to create memories that my family will enjoy for years to come. I thank everyone who created this...
Charles Law

Date of experience: September 15, 2014
Hawaii
1 review
0 helpful votes
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A really great tool for preserving your all occasion memories. I have probably made 75 slideshows with my photo's and customized music from my iTunes library. Our family love them.

Thank you Smilebox

Date of experience: September 13, 2014
Florida
1 review
0 helpful votes
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Excellent features, but very pricey. Unfortunately, they only offer subscription rates, and no fee-per-item options. I only send invitations 1 or 2 per year, so a subscription (at these rates) make no sense. The free trial was fun, but not interested in signing up with this fee structure.

Date of experience: September 13, 2014

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA