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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Carol M.
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Have been using Smilebox for Christmas cards and during the year storyboards... Love how easy it is to navigate the site and create beautiful works of art!

Date of experience: November 8, 2014
Oregon
2 reviews
1 helpful vote
Follow Judie M.
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I've used SmileBox off and on over the years and have truly enjoyed having the options and versatility of this fine greetings software at my fingertips.

Date of experience: November 8, 2014
Texas
1 review
0 helpful votes
Follow Hector C.
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We used the Wedding Cards of Thanks to attach over 100 pictures and sharing them with family and friends. Also, like the fact that facebook and music was available to make them more appealing. Smilebox is fun to use and makes your cards a joy to create.

Date of experience: November 8, 2014
Arkansas
1 review
0 helpful votes
Follow Yadkin V.
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I love making my emails, facebook... so much brighter and more creative using Smilebox.

Date of experience: November 7, 2014
Florida
1 review
1 helpful vote
Follow Cristy H.
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I have used smilebox and paid the premium for several years and recently realized on some of my older slideshows the music had been removed and a most annoying instrumental had been added. I asked them why and it took 2 days to respond that because they were older they didn't have access to the music! Now I'm wondering if I cancel if all of my creations will be gone and I don't have access anymore. 48.00 is pretty steep for so few options and then they take your music off. I'm so disappointed.

Date of experience: November 7, 2014
Missouri
1 review
0 helpful votes
Follow Angela R.
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I use Smile Box all the time. I love to make the slideshows. My family and friends always look forward to me sharing my photos through Smile Box.

Date of experience: November 6, 2014
Australia
1 review
0 helpful votes
Follow Amanda D.
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Sending out invitations has never been so quick, easy and absolutely fabulous.

Date of experience: November 5, 2014
New York
2 reviews
1 helpful vote
Follow Sandra B.
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Love the versatility of it. Print, save, send, share... it has been an amazing tool that saves me so much time.

Date of experience: November 5, 2014
Colorado
3 reviews
39 helpful votes
Follow charlene h.
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I paid for a full year, but most of the time, after I make the smilebox, the company will not let me send them. It is MOST FRUSTRATING! I have all these beautiful smileboxes, cannot make copies of them or send them to anyone. What a waste of time. I used to be able to send them all, but no longer. I have no idea what game they are playing. I have written to them so many time, I cannot count them.

Date of experience: November 4, 2014
Samantha T. SmileBox Rep
over a year old

Hi Charlene,
Trouble sending is usually caused by Smilebox not being able to connect to our server, so your creation cannot be uploaded. Please email [email protected] and our customer service team would be happy to help you troubleshoot. Thank you!

Uruguay
1 review
0 helpful votes
Follow Carla C.
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I love Smilebox...
November 4, 2014

I love Smilebox... It makes my family events easier to remember and share :)

Date of experience: November 4, 2014
Arizona
1 review
0 helpful votes
Follow C N.
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Love the various templates. I just wish that all the fonts could be enlarged or reduced. There is a preset limit to the font size on some of the wording, which makes them very hard to read on the invitations. Otherwise, it's very easy to use, and I would definitely use Smilebox again. Thank you!

Date of experience: November 3, 2014
Indiana
1 review
0 helpful votes
Follow Cora N.
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I love the different kinds of collages I can make!

Date of experience: November 2, 2014
Canada
1 review
0 helpful votes
Follow Genny C.
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I have been a member of Smilebox for a few years now and I continue to share and enjoy the marvelous work that you all do.

Date of experience: October 30, 2014
Kansas
1 review
0 helpful votes
Follow Valerie B.
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Fun and easy designs along with music to display your photos makes it so fun and easy to download and burn to DVD's or save into a file for later or emailing to friends. Love it!

Date of experience: October 29, 2014
New York
1 review
1 helpful vote
Follow Kathleen O.
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Love this!
October 30, 2014

Love this! I have dozens of slideshow and photo programs, but this is quick, easy and professional. It's such a nice touch to post a birthday message--or any message on social media. I've put together picture slideshows or greetings with music in the past, and had trouble posting them -I ended up with warning messages from Facebook warning I'd violated a copyright by using my own music (even musically legally downloaded from iTunes or Amazon).

Smilebox offers music from its own collection, so there's no worry with this.

Date of experience: October 29, 2014
Arkansas
1 review
0 helpful votes
Follow Carol W.
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Keep Smiling
October 29, 2014

I have been using Smilebox for years. I have never been disappointed. I get compliments from the U S and foreign countries.

Date of experience: October 29, 2014
New Jersey
1 review
1 helpful vote
Follow Trisha B.
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Very nice basic options
October 29, 2014

Very nice basic options. I wish there were an option to create one of your own from scratch -if there is already one, I couldn't find it. It also really stinks that they give you a "free" trial to rope you in, but ask for your credit card information right off the bat. It would be nicer if they give you a free trial by getting your basic information (but then not spam you to death), then just restrict your access again at the end of the free trial.

Date of experience: October 29, 2014
Arkansas
1 review
1 helpful vote
Follow Julia B.
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I love having the Smilebox option when wanting to send a special card! There are lots of wonderful templates and the website is very easy to use and user friendly.

Date of experience: October 28, 2014
Nebraska
1 review
0 helpful votes
Follow Barbara J.
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Best slideshow tool out there. Occasional tech glitches, but for the price (free for basic designs) it can't be beat!

Date of experience: October 28, 2014
GB
1 review
0 helpful votes
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Could do with being able to post directly into a Facebook Page as well as a profile

Date of experience: October 27, 2014

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA