Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have been using Smilebox for Christmas cards and during the year storyboards... Love how easy it is to navigate the site and create beautiful works of art!
I've used SmileBox off and on over the years and have truly enjoyed having the options and versatility of this fine greetings software at my fingertips.
We used the Wedding Cards of Thanks to attach over 100 pictures and sharing them with family and friends. Also, like the fact that facebook and music was available to make them more appealing. Smilebox is fun to use and makes your cards a joy to create.
I love making my emails, facebook... so much brighter and more creative using Smilebox.
I have used smilebox and paid the premium for several years and recently realized on some of my older slideshows the music had been removed and a most annoying instrumental had been added. I asked them why and it took 2 days to respond that because they were older they didn't have access to the music! Now I'm wondering if I cancel if all of my creations will be gone and I don't have access anymore. 48.00 is pretty steep for so few options and then they take your music off. I'm so disappointed.
I use Smile Box all the time. I love to make the slideshows. My family and friends always look forward to me sharing my photos through Smile Box.
Sending out invitations has never been so quick, easy and absolutely fabulous.
Love the versatility of it. Print, save, send, share... it has been an amazing tool that saves me so much time.
I paid for a full year, but most of the time, after I make the smilebox, the company will not let me send them. It is MOST FRUSTRATING! I have all these beautiful smileboxes, cannot make copies of them or send them to anyone. What a waste of time. I used to be able to send them all, but no longer. I have no idea what game they are playing. I have written to them so many time, I cannot count them.
I love Smilebox... It makes my family events easier to remember and share :)
Love the various templates. I just wish that all the fonts could be enlarged or reduced. There is a preset limit to the font size on some of the wording, which makes them very hard to read on the invitations. Otherwise, it's very easy to use, and I would definitely use Smilebox again. Thank you!
I love the different kinds of collages I can make!
I have been a member of Smilebox for a few years now and I continue to share and enjoy the marvelous work that you all do.
Fun and easy designs along with music to display your photos makes it so fun and easy to download and burn to DVD's or save into a file for later or emailing to friends. Love it!
Love this! I have dozens of slideshow and photo programs, but this is quick, easy and professional. It's such a nice touch to post a birthday message--or any message on social media. I've put together picture slideshows or greetings with music in the past, and had trouble posting them -I ended up with warning messages from Facebook warning I'd violated a copyright by using my own music (even musically legally downloaded from iTunes or Amazon).
Smilebox offers music from its own collection, so there's no worry with this.
I have been using Smilebox for years. I have never been disappointed. I get compliments from the U S and foreign countries.
Very nice basic options. I wish there were an option to create one of your own from scratch -if there is already one, I couldn't find it. It also really stinks that they give you a "free" trial to rope you in, but ask for your credit card information right off the bat. It would be nicer if they give you a free trial by getting your basic information (but then not spam you to death), then just restrict your access again at the end of the free trial.
I love having the Smilebox option when wanting to send a special card! There are lots of wonderful templates and the website is very easy to use and user friendly.
Best slideshow tool out there. Occasional tech glitches, but for the price (free for basic designs) it can't be beat!
Could do with being able to post directly into a Facebook Page as well as a profile
Answer: It sounds like the pixels don't support the size you are trying to view it in. Try shrinking the output and see if that helps. If all of your pictures are still blurry, make sure your software is up to date. Hope this helps and congrats on your wedding!
Answer: Hello! Thank you for your question. F you purchase the Pro plan, you can download your creation as a video file and share it with the recipients. There would be no need to continue paying for the annual plan. If you share your creation online, you will see a Smilebox watermark and limited functionality once your subscription is canceled. Please send an email to [email protected] so we can reply faster if any questions appear.
Answer: NO charge for using the electronic cards designated as "FREE"
Answer: On my smugmug site, aaronsbarefoorphotography.smugmug.com, they typically print within 2 business days and ship via the method you choose USP Priority UPS Ground 2-5 days, or UPS Next Day. Or 2nd Day Air Mahalo Aaron
Answer: Hello! You can add a clickable link to the comments section next to the invitation.
Answer: Hello! The slideshow is always available for you if you do not delete it. Please let us know if you have any additional questions.
Answer: A: Hello! Please send an email to [email protected] or submit an online form https://support.smilebox.com/hc/en-us/requests/new so that the Smilebox Support Team could assist you as soon as possible. Thank you and take care!
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


Hi Charlene,
Trouble sending is usually caused by Smilebox not being able to connect to our server, so your creation cannot be uploaded. Please email [email protected] and our customer service team would be happy to help you troubleshoot. Thank you!