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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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Oregon
1 review
0 helpful votes
Follow Tammi D.
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I love how Smilebox keeps our family connected. We used it while we lived overseas and also now that we live in the US but away from family. The grandparents and great-grandparents love the access to videos and pictures and it helps them to enjoy what they can't be right there to see.

Date of experience: December 11, 2014
California
1 review
0 helpful votes
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I've been using Smilebox for a number of years to send a "green" Christmas card to all my friends. I love the options and each year everything gets better!

Date of experience: December 11, 2014
Iowa
1 review
0 helpful votes
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What a fun way to preserve precious memories and share them with family and friends. This was my second Smilebox collage and there will be more.

Date of experience: December 11, 2014
Massachusetts
1 review
0 helpful votes
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Very easy
December 12, 2014

Smilebox is a great tool to use to prepare presentations and fun slideshows to share with family. It has been used to create shows for preschool graduations, Christmas letters and just a group of photos that you want to show for a special occasion.

Date of experience: December 11, 2014
South Dakota
1 review
0 helpful votes
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Would love it even more if you could adjust the font type & size within the text box.

Date of experience: December 11, 2014
Michigan
1 review
0 helpful votes
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I love the creations
December 11, 2014

I love the creations. However, I feel there should be more free options, or an option to buy the additional services for a single month (not have to pay for a full year up front).

Date of experience: December 11, 2014
Canada
1 review
0 helpful votes
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I love using this easy tool for all my important birthdays, holidays, anniversaries, etc,
It is so easy to use, can send photos, what ever day you like, YOU decide when you want them delivered,
Thanks Smile Box
Hazel

Date of experience: December 10, 2014
Nevada
1 review
0 helpful votes
Follow L D.
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This is a wonderful website! It is easy to use and has so many products to choose from in each category. It can be used to send cards, invites, pictures, etc. for any occasion. It saves me so much time and offers appealing, well-designed options that are sent quickly and easily to the intended recipients.

Date of experience: December 10, 2014
Louisiana
1 review
0 helpful votes
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Great product!
December 10, 2014

Great product! So easy to use. Everyone love to receive them.

Date of experience: December 10, 2014
California
1 review
0 helpful votes
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Wonderful website with invitation ideas galore for any occasion. Easy to navigate.

Date of experience: December 9, 2014
Ohio
1 review
1 helpful vote
Follow Christina M.
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My family LOVES the smile boxes they receive for the holidays... I get many, many compliments! Easy & fast to use & easy for family & friends to view your creation!

Date of experience: December 9, 2014
Texas
1 review
0 helpful votes
Follow Lynn W.
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I totally love this website to make digital photo books, cute invitations and e-cards. Super easy to use on either a Mac or PC. I enjoy going back through my library of saved creations to enjoy the memories all over again!

Date of experience: December 8, 2014
District of Columbia
1 review
0 helpful votes
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I've been using Smilebox for years! As a global urbanite, it's the best method of documenting and sharing my travels and friendships!

Date of experience: December 7, 2014
Australia
1 review
1 helpful vote
Follow Danyelle A.
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Been using Smilebox since 2010 when my daughter was born and am still using it today - Love it!

Date of experience: December 6, 2014
Canada
1 review
0 helpful votes
Follow Michelle M.
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I love SmileBox!
December 4, 2014

I love SmileBox! It is really great for making cards. I have them printed at Walmart or sometimes I do it at home if I don't have too many to do. It is really easy to use. The only thing I wish you could would be too change some of the print versions to landscape from portrait or vice versa.

Date of experience: December 4, 2014
California
1 review
0 helpful votes
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This is a lot of fun
December 4, 2014

This is a lot of fun. Did one for my boyfriend and one for my family.

Date of experience: December 3, 2014
Utah
1 review
0 helpful votes
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I love this program so much! Just wish you were able to save creations on the free version or email them. Other than that I just love this!

Date of experience: December 2, 2014
Illinois
2 reviews
2 helpful votes
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Ease of use, customization options and lots of templates make this a great software for a prettied-up presentation of invites, greetings and more.

Date of experience: December 2, 2014
Michigan
1 review
0 helpful votes
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Love how this allows me an easy way to display what is happening in our classroom. I LOVE Smilebox!

Date of experience: December 1, 2014
Australia
1 review
1 helpful vote
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Such a fantastic way to send greetings and gorgeous slideshow thank you cards!
Thanks SmileBox for giving me an environmentally friendly, interactive way of thanking my wedding guests and sharing photos of my day with them as part of that. :)

Date of experience: November 30, 2014

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA