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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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Arkansas
1 review
0 helpful votes
Follow kelly m.
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Great way to send a life journey! Just dont put too many pictures... short and simple is best! Thanks SMILEBOX for this gem!

Date of experience: December 20, 2014
Delaware
1 review
0 helpful votes
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Smile Box is a fun way to create invitation. And easy.
I hope you enjoy creating with Smile Box.

The Vendors Boutique
7167 Germantown Ave
Phila Pa ***************282.

Thanks Smile Box

Date of experience: December 20, 2014
Oregon
1 review
0 helpful votes
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I used smilebox for the first time to create a family slideshow (300 slides from the 1960s) that I had digitally copied. The app was easy to use, allowed me to rearrange slides chronologically, had many themes to choose from, and allowed me to use my own background music (up to 3 songs... wish I could've chosen more) I chose three long instrumentals from my library and they rotated once. Great for helping me get a beautiful gift out the door to my sisters in time for Christmas. You can save to DVD, email, print, or send to a store and create an album!

Date of experience: December 20, 2014
Florida
1 review
0 helpful votes
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Very user friendly
December 20, 2014

Very user friendly. Great designs. Let you share your creations in various ways.

Date of experience: December 20, 2014
California
1 review
0 helpful votes
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Smilebox is awesome and saved me lots of cash on my Christmas card.

Date of experience: December 19, 2014
Alabama
2 reviews
0 helpful votes
Follow Meg W.
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At less than four bucks per month, this is a pretty good deal--you get lots of artistic options for sharing with family and friends, and the online sharing options allow comments underneath. I'll be able to update the family across the globe, and the kids enjoy the creative process, too. Good bye lame and cheesy e-cards! For older family members without consistent internet access, the printing/DVD burning options are fantastic. Cheaper per month than a couple of Hallmark cards.

Date of experience: December 19, 2014
Canada
2 reviews
0 helpful votes
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Love Smilebox and just found a whole bunch of new Travel ideas.
The hardest part is finding the pictures sometimes

Date of experience: December 19, 2014
Idaho
1 review
0 helpful votes
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Write your review to help others learn about this online business

Date of experience: December 18, 2014
Illinois
1 review
0 helpful votes
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Love making my slideshows to my own music. A great way to share photos and adventures with family and friends!

Date of experience: December 18, 2014
Australia
2 reviews
0 helpful votes
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Sensational
December 20, 2014

Sensational - quick and easy and some really creative templates to choose from!

Date of experience: December 17, 2014
Florida
1 review
0 helpful votes
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I love the ease of use; the creative variety of smileboxes to choose from and how well put together it is. Also, I can send, save, store, share easily & efficiently. Plus, I get to keep all of my designs to reuse as many times as I want.
Quick, simple & cute! A real time saver! A well designed finished product in minutes; they do all the work for you, yet you can customize to make your own.

Date of experience: December 17, 2014
Arizona
1 review
0 helpful votes
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An easy way to create "smiles" to share! Simple to use and share on e-mail, social media, print or on CDs or DVDs, love it!

Date of experience: December 16, 2014
Pennsylvania
1 review
0 helpful votes
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A very high-quality product. Very professional looking results. An A+++++ rating.

Date of experience: December 16, 2014
Oregon
1 review
0 helpful votes
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Beautiful selection of designs and love the ability to input our own selection of music. Wish it was cheaper to have them printed on card stock or photo paper, but will easily allow you to do this in the convenience of your own home or submit to a store for pick up.

Date of experience: December 15, 2014
Florida
2 reviews
0 helpful votes
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It would be a five star if they offer more of the premium items for free. I really like smilebox it's a lot of fun and makes for some good photos to share.

Date of experience: December 15, 2014
Minnesota
1 review
0 helpful votes
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I really enjoy your site
December 14, 2014

I really enjoy your site. This was the first year I've done a Christmas card and it was really easy. It was nice to be able to print some and also to send some with email.
Thank You!

Date of experience: December 14, 2014
Illinois
1 review
0 helpful votes
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The service needs to explain things up front what's going on instead of after the fact on the "next page" each time. Other than that it is INCREDIBLE.

Date of experience: December 14, 2014
District of Columbia
1 review
0 helpful votes
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I LOVE SMILEBOX
December 14, 2014

I LOVE SMILEBOX. IT IS SO EASY TO USE AND I ALWAYS REMEMBER MY SPECIAL EVENTS FOR LOVED ONES. LOVE IT SO MUCH!

Date of experience: December 13, 2014
Tennessee
1 review
0 helpful votes
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Super easy!
December 13, 2014

Super easy! Immediate gratification. Give enough FREE access to the application to let the user decide if they want to make the investment.

Date of experience: December 13, 2014
GB
1 review
6 helpful votes
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DO NOT SIGN UP FOR SMILEBOX until you read the fine print in their automatic renewal. They'll bill you every year automatically until you cancel, but get this, if you cancel one day after they automatically bill your credit card for an entire year, YOU GET NO REFUND!

The product is ok, the business practices are deplorable. THERE ARE MORE ETHICAL PROVIDERS out there.

Date of experience: December 12, 2014

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA