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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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Georgia
1 review
0 helpful votes
Follow Sally S.
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It's frustrating when you delete a picture and have a blank space... it would help if the space just went away altogether. The music to choose from is pretty lame.

Date of experience: December 24, 2014
New York
1 review
0 helpful votes
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I used this application to create a memory dvd for my mothers memorial service... it was easy and looked professional... I was able to make copies easily for my siblings and share the link afterwards with some relatives... now a few weeks later with Christmas here... I didn't send greeting cards. But this application. Allowed me the time to create some personal cards in my time of grief...

Date of experience: December 24, 2014
Illinois
1 review
0 helpful votes
Follow Marcin K.
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I've been using Smilebox for years now. Pretty simple and reliable.

Date of experience: December 24, 2014
TT
1 review
0 helpful votes
Follow Alison S.
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This continues to thrill recipients every time regardless of age.

Date of experience: December 24, 2014
New York
1 review
0 helpful votes
Follow Roxann O.
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I have been using smile box now for over a month and LOVE IT! I can make the images I need to do the things I love! Highly Recommend it to ALL!

Date of experience: December 23, 2014
California
1 review
0 helpful votes
Follow Jody K.
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Love that I can send lots of pictures and videos too using this program.

Date of experience: December 23, 2014
Spain
1 review
0 helpful votes
Follow Olga M.
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Absolutely wonderful templates for all occasions that you can personalize with your photos. You can make from invitations, to scrapbooks, awards certificates and many, many more great ideas. Highly recommended.

Date of experience: December 23, 2014
Montana
1 review
0 helpful votes
Follow shelli k.
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User friendly, fast and easy to send to anyone. Lots of options to choose from. Love Smilebox!

Date of experience: December 23, 2014
Australia
1 review
0 helpful votes
Follow Anne F.
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Lots of lovely card designs to choose from... you can make each card that you send give a personal message that no other card can give, with photos and relevant comments. My friends love receiving my cards because they're so different from the norm! I can also choose my own background music to suit the recipient.

Date of experience: December 23, 2014
New Zealand
1 review
0 helpful votes
Follow Max H.
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Really like how simple it is
Ok so ya gotta pay like $3.99NZD but hey I think its cool

Date of experience: December 22, 2014
Virginia
1 review
0 helpful votes
Follow Iris T.
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The offerings are well done and graphically pleasing.

Date of experience: December 22, 2014
Tennessee
1 review
0 helpful votes
Follow Pamela S.
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I love smilebox!
December 23, 2014

I love smilebox! I use it to make DVD's for my daycare families each year. Lot's of bang for your buck.

Date of experience: December 22, 2014
Colorado
1 review
0 helpful votes
Follow Laurie G.
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Love using smilebox to send holiday cards. Much more ecological, and great designs!

Date of experience: December 22, 2014
Arizona
2 reviews
1 helpful vote
Follow Alice R.
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Makes the creation come together and it's as simple as it gets.

Date of experience: December 21, 2014
GB
1 review
0 helpful votes
Follow Helen T.
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So easy to use, easy to personalise and better than sending out traditional cards. Will use for work and personal.

Date of experience: December 21, 2014
Maryland
1 review
0 helpful votes
Follow Patricia F.
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I love how easy it is to share photos with loved ones near and far

Date of experience: December 21, 2014
GB
1 review
0 helpful votes
Follow Megan W.
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This is how we do our Christmas Cards every year now. We love it. So much more enjoyable to make then writing out a million cards. We love the idea of telling our years story through photos and setting it to music. I won't be going back to normal cards!

Date of experience: December 21, 2014
Wisconsin
4 reviews
1 helpful vote
Follow Bobbi S.
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Easy to create with great design and music selections. Had trouble sending via email but I am not sure why yet. Maybe I had too many address at one time. Still figuring it out.

Date of experience: December 21, 2014
New York
1 review
0 helpful votes
Follow Alissa D.
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Love it so far, although it would be nice to be able to build a book off the bat instead of in 20 page increments.

Date of experience: December 21, 2014
New Jersey
1 review
0 helpful votes
Follow Pam H.
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I have been a member for many years. Love the selections that they give you. They are always adding new things.

Date of experience: December 20, 2014

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA