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Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.
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It's frustrating when you delete a picture and have a blank space... it would help if the space just went away altogether. The music to choose from is pretty lame.
I used this application to create a memory dvd for my mothers memorial service... it was easy and looked professional... I was able to make copies easily for my siblings and share the link afterwards with some relatives... now a few weeks later with Christmas here... I didn't send greeting cards. But this application. Allowed me the time to create some personal cards in my time of grief...
I've been using Smilebox for years now. Pretty simple and reliable.
This continues to thrill recipients every time regardless of age.
I have been using smile box now for over a month and LOVE IT! I can make the images I need to do the things I love! Highly Recommend it to ALL!
Love that I can send lots of pictures and videos too using this program.
Absolutely wonderful templates for all occasions that you can personalize with your photos. You can make from invitations, to scrapbooks, awards certificates and many, many more great ideas. Highly recommended.
User friendly, fast and easy to send to anyone. Lots of options to choose from. Love Smilebox!
Lots of lovely card designs to choose from... you can make each card that you send give a personal message that no other card can give, with photos and relevant comments. My friends love receiving my cards because they're so different from the norm! I can also choose my own background music to suit the recipient.
Really like how simple it is
Ok so ya gotta pay like $3.99NZD but hey I think its cool
The offerings are well done and graphically pleasing.
I love smilebox! I use it to make DVD's for my daycare families each year. Lot's of bang for your buck.
Love using smilebox to send holiday cards. Much more ecological, and great designs!
Makes the creation come together and it's as simple as it gets.
So easy to use, easy to personalise and better than sending out traditional cards. Will use for work and personal.
I love how easy it is to share photos with loved ones near and far
This is how we do our Christmas Cards every year now. We love it. So much more enjoyable to make then writing out a million cards. We love the idea of telling our years story through photos and setting it to music. I won't be going back to normal cards!
Easy to create with great design and music selections. Had trouble sending via email but I am not sure why yet. Maybe I had too many address at one time. Still figuring it out.
Love it so far, although it would be nice to be able to build a book off the bat instead of in 20 page increments.
I have been a member for many years. Love the selections that they give you. They are always adding new things.
Answer: It sounds like the pixels don't support the size you are trying to view it in. Try shrinking the output and see if that helps. If all of your pictures are still blurry, make sure your software is up to date. Hope this helps and congrats on your wedding!
Answer: Hello! Thank you for your question. F you purchase the Pro plan, you can download your creation as a video file and share it with the recipients. There would be no need to continue paying for the annual plan. If you share your creation online, you will see a Smilebox watermark and limited functionality once your subscription is canceled. Please send an email to [email protected] so we can reply faster if any questions appear.
Answer: NO charge for using the electronic cards designated as "FREE"
Answer: On my smugmug site, aaronsbarefoorphotography.smugmug.com, they typically print within 2 business days and ship via the method you choose USP Priority UPS Ground 2-5 days, or UPS Next Day. Or 2nd Day Air Mahalo Aaron
Answer: Hello! You can add a clickable link to the comments section next to the invitation.
Answer: Hello! The slideshow is always available for you if you do not delete it. Please let us know if you have any additional questions.
Answer: A: Hello! Please send an email to [email protected] or submit an online form https://support.smilebox.com/hc/en-us/requests/new so that the Smilebox Support Team could assist you as soon as possible. Thank you and take care!
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.

