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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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Oklahoma
1 review
0 helpful votes
Follow Lilly P.
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Love designs and how well it is to print or navigate music for online invites.

Date of experience: January 9, 2015
Australia
1 review
0 helpful votes
Follow Colin C.
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A simple and straightforward method of creating a striking and personal slide show using professionally designed templates. Slide shows are just a small portion of what can be achieved when using your own photographs and Smile Box. I highly recommend this program.

Date of experience: January 8, 2015
Illinois
1 review
0 helpful votes
Follow Debra G.
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The program was easy to use, however there is no indication when you have used a photo, so when working on a big project it becomes very hard to keep track and you end up using pictures twice and some not at all.

Date of experience: January 8, 2015
New Jersey
1 review
0 helpful votes
Follow Christina M.
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Amazing and very easy to use for photo montage. Highly recommend it.

Date of experience: January 8, 2015
Japan
1 review
0 helpful votes
Follow Osamu Y.
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This nice tool to hep us review ouselves & things passed before.

Date of experience: January 6, 2015
Pennsylvania
2 reviews
0 helpful votes
Follow Alisa B.
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I guess I'm a closet film-scorer. I use Smilebox for invitations, trip journals, practically anything that I can put a special song to. Pay the very reasonable price to use it all year and have loads of fun. It's the one thing I do that makes me forget time and meals - it's that engaging.

Date of experience: January 6, 2015
New York
1 review
0 helpful votes
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Love it!
January 6, 2015

Love it! However, do not like that you have to buy a whole year subscription to use the premium designs. I would rather have an option to pay about $4-$7 for one single premium design use, since I really only use it once a year for our Holiday greetings. Since I don't have that option, I use the free ones, because my once a year Holiday greetings is not worth a whole year subscription ($47.88).

Date of experience: January 6, 2015
Canada
1 review
3 helpful votes
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Do NOT sign up for this unless you are prepared for the auto renew policy. Add to that, they will not talk to you on the phone, all communication is via email. I would say the product is ok, but the service is not.

Date of experience: January 5, 2015
District of Columbia
1 review
0 helpful votes
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I just love this
January 5, 2015

I just love this. It has everything I need in one spot. The rsvp option is also so helpful for planning

Date of experience: January 5, 2015
Canada
1 review
0 helpful votes
Follow Jodee F.
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So much fun!
January 5, 2015

So much fun! Tons of gorgeous options to choose from.

Date of experience: January 4, 2015
Pennsylvania
1 review
0 helpful votes
Follow Denny H.
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I really liked Smilebox. It's easy to use and appealing.

Date of experience: January 4, 2015
Wisconsin
1 review
1 helpful vote
Follow Carla B.
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Absolutely Love how easy it is to create beautiful memories!

Date of experience: January 4, 2015
Canada
1 review
0 helpful votes
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Wonderful site
January 4, 2015

Wonderful site - thank you! The site is easy to use, comprehensive and a life saver - especially when snowed in and trying to organise birthday invitations for school the next day! We very quickly were able to create einvitations and send them out within minutes. Highly recommended for event invitations (I haven't used the other features yet).

Date of experience: January 4, 2015
Hawaii
1 review
0 helpful votes
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Great idea and fun to use. Could use a little more detail in how to put a slideshow together. I kept getting the website music throughout the process and could not here the different music choices when I was trying to test them also program would not download my contacts from google. Had to enter them manually (not a big thing though)
Other than that LOVE IT!

Date of experience: January 2, 2015
Pennsylvania
2 reviews
0 helpful votes
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A friend sent me a Smilebox Christmas card this year. I had not had a chance to send out cards. Loved this new idea and tried it myself. May never do cards ever again! It was very, very user friendly. There are many cards to choose from. Would highly recommend Smilebox.com

Date of experience: January 1, 2015
Louisiana
1 review
2 helpful votes
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This was awful
January 1, 2015

This was awful. The brunch invites I printed I had to manipulate outside of the program to get them to print right. And Even worse they charged my paypal without even reminding me they were going to. The ONLY way this company is still in business is by charging exorbitant "annual" fees for a service most people will only use once. I paid $51 for crappy brunch invites. This place sucks. I'll tell everyone I know to stay away maybe I can help someone else not make the same mistake. It's funny the only place that has all negative reviews is Yelp which doesn't allow businesses to write their own reviews. I'm guessing they have a full time person who's job it is to write positive reviews. Don't be a victim of their scam!

Date of experience: January 1, 2015
Australia
1 review
0 helpful votes
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I have only been exploring this for a few days. But, so far, I love it!

Date of experience: January 1, 2015
Maine
1 review
0 helpful votes
Follow Delia S.
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A great way to share with family and friends! Love it and plan on using it more.

Date of experience: December 31, 2014
Florida
1 review
0 helpful votes
Follow Aida N.
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For years I have enjoyed sending ecards from smilebox. Great assortment from birthday invitations to christmas cards and anywhere in between. Smilebox creates a canvas where I can create my masterpiece. I love when family and friends reply with comments. For those who haven't used it give it a try, you wont be disappointed.

Date of experience: December 31, 2014
GB
1 review
0 helpful votes
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A Wonderful Opportunity to contact friends and family on special occasions.

Date of experience: December 31, 2014

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA