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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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Florida
1 review
0 helpful votes
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I love Smilebox as I can share all important events with family and friends.

Date of experience: January 28, 2015
Louisiana
2 reviews
2 helpful votes
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I have been having SmileBox for quite a number of Years now & have enjoyed sharing with Family & Friends! Love going back & seeing the old ones!

Date of experience: January 27, 2015
Pennsylvania
12 reviews
1 helpful vote
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I SEND THESE CARD OFTEN
January 25, 2015

I SEND THESE CARD OFTEN. ALL OF MY FRIENDS AND FAMILY ARE FAR WAY, SOME ARE ILL AND THERE IS ALWAYS A CARD TO CHEER THEM. MY PARENTS LIVE IN FLORIDA, AND THIS IS THE BEST WAY TO SEND PHOTOS OF THE C=GRANDCHILDREN AFTER EVERY VISIT.

Date of experience: January 25, 2015
Arizona
1 review
1 helpful vote
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I love this program
January 25, 2015

I love this program - I have used it several times for corporate events and we get a fantastic response to our invitations

Date of experience: January 24, 2015
Australia
1 review
2 helpful votes
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SCAMMERS & CONMEN
January 24, 2015

SCAMMERS & CONMEN - make sure you Google Smilebox complaints before you use them. They fraudulently charged my credit card well over 12 months after using their 'free' service once. I didn't even join up! Cancelled well within their 'free' service. Have had no serious response from Smilebox. An idiot called Steven just keeps asking me for account details which I have sent him several times - says there is no record of my account! Goggled them only to find I am one of many that they have done this to.

Date of experience: January 23, 2015
KR
1 review
1 helpful vote
Follow Kiok C.
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I use smilebox slide show for christmas greeting and send it via email to hundreds of friends. I've done it for over 5 years and everyone loves it...

Date of experience: January 23, 2015
Illinois
1 review
1 helpful vote
Follow Mary S.
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So easy to use, really cute designs, love the customization options, ability to print or share electronically.

Date of experience: January 21, 2015
New York
1 review
0 helpful votes
Follow Sabrina B.
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One of the best and most useful photo and video programs I have used in a long time. Not only is it easy to access and understand but it allows for so many creative possibilities. Without this program, my slideshows and photos would never look so professional and creative. Thanks, Smilebox!

Date of experience: January 21, 2015
California
1 review
0 helpful votes
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Comes in handy for so many events - thanks for making me look good!

Date of experience: January 20, 2015
New Zealand
2 reviews
0 helpful votes
Follow Tanya V.
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Great application.
January 19, 2015

I love Smilebox and use it very regularly. The price is also not to expensive.
An Android app and iPad app would be great, but it doesn't affect my review.

Date of experience: January 18, 2015
Virginia
1 review
0 helpful votes
Follow Beverly S.
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Love it and so do friends when I post my creations.So EASY.

Date of experience: January 17, 2015
Minnesota
1 review
0 helpful votes
Follow Michelle A.
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It's easy to use and I love it. It would be nice to have the option during the 500 count slide show to have more songs.

Date of experience: January 15, 2015
Minnesota
1 review
0 helpful votes
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I love using SmileBox to send loved ones my photos. So easy to use and great time saver to save photos with multiple people.

Date of experience: January 14, 2015
Washington
3 reviews
0 helpful votes
Follow Marie H.
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I have made at least 200 plus Smileboxes and everyone I send them to has appreciated each and every one of them because Smilebox makes them unique. They especially love the music that accompanies each one.

Date of experience: January 14, 2015
California
1 review
0 helpful votes
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Greatest gift I ever received. I made 50 Genealogy Books last year for family members. Smilebox really made it easy.
Thank you, Mary Snow Palm Springs, California

Date of experience: January 14, 2015
Texas
1 review
0 helpful votes
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Love this app and website. It is so much fun to create pics that come to life. I love the invites and the facebook covers. They are quick and easy to use.

Date of experience: January 13, 2015
India
1 review
0 helpful votes
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This program is very user-friendly is creating wonderful slide shows, collages, calendars etc. However, I have one small suggestion that the option to save your animated creations on your pc should offer more choices like avi, mp4 besides swf.

Date of experience: January 12, 2015
California
1 review
0 helpful votes
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LOVE this site
January 12, 2015

LOVE this site - super easy to use, great for busy working moms like myself.
Send cards, videos and photo collages to friends and families you can't always keep up with!
& MORE fun than Facebook!

Date of experience: January 11, 2015
Canada
1 review
0 helpful votes
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When I lost smile box because of computer problems, all I had to do was e-mail them and everything came back on my computer with nothing lost

Date of experience: January 10, 2015
Utah
1 review
0 helpful votes
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I have so enjoyed using Smilebox to send out a quick happy greeting!

Date of experience: January 9, 2015

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA