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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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Vermont
2 reviews
0 helpful votes
Follow Nancy J.
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Lots of variety for sharing your photos -- add music (they have a great selection and you can upload your own) -- and enjoy now and in the future.

Date of experience: April 6, 2015
California
1 review
0 helpful votes
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Wonderful
April 6, 2015

Its good for your mind, because is a good way to dont get stress.

Date of experience: April 5, 2015
Costa Rica
1 review
0 helpful votes
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This app is really teacher friendly and helps us share what we do day a day in a fun free way.

Date of experience: April 5, 2015
Alaska
1 review
0 helpful votes
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Perfect!
April 6, 2015

I LOVE Smilebox, because of the ease of uploading personal photos, text, and music. The Smilebox program, however, has a large selection of music within the program. This is the best eCard site I have ever seen.

Date of experience: April 5, 2015
Thailand
1 review
0 helpful votes
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./.

Date of experience: April 5, 2015
Washington
1 review
0 helpful votes
Follow Allie H.
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I've completely enjoyed using smilebox to create collages and picture announcements! There are many templates and designs that are user friendly. :)

Date of experience: April 4, 2015
California
1 review
1 helpful vote
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Holiday cards
April 4, 2015

Terrible, I have been on the computer for two hrs. Trying to join.
I have reset my pass word time and time again and get nothing but negative response.
Don't even send me anything to join, unless you make it easier than it is now.
I have joined numerous programs but not like yours.
If you care to help me out and be a customer.
*******@sbcglobal.net.
Gloria

Date of experience: April 4, 2015
Washington
1 review
0 helpful votes
Follow Smithy S.
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Good
April 5, 2015

Hard to crop pictures. But good quality. Nice frames. You cant edit the pictures! And u have to put a credit card number down to make an account

Date of experience: April 4, 2015
California
1 review
0 helpful votes
Follow Michael G.
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Provides all the elegance you need for an impressive display for all occasions.

Date of experience: April 3, 2015
California
1 review
0 helpful votes
Follow Mary R.
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Works great for me. Easy to use. Would like a few more music choices.

Date of experience: April 3, 2015
Texas
1 review
0 helpful votes
Follow Susan K.
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Easy to send joy
April 3, 2015

Love being able to send an instant message (no running to the store to get a card) and it has a photo with music. Easy!

Date of experience: April 3, 2015
Ohio
1 review
0 helpful votes
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Awesome!
April 2, 2015

I love how easy it is to create slide shows, holiday cards, etc. They are very user friendly!

Date of experience: April 1, 2015
GB
1 review
0 helpful votes
Follow Kate S.
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So quick and easy to make memories that I can share with family living abroad and around the UK, can make them individual for recipients, just love it

Date of experience: March 31, 2015
California
1 review
0 helpful votes
Follow Ingrid H.
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Cute and fast!
April 1, 2015

I love that the ecards are very simple to make and easy to follow. The designs are very cute. I like the feature that lets you know who and how many people have viewed your ecard. The only one thing I would change so far, is making it completely invisible to "preview" the ecard before people click the "play" sign because it takes the surprise element out of the ecard.

Date of experience: March 31, 2015
Australia
1 review
0 helpful votes
Follow Debbie R.
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My parents love receiving their Smilebox newsletter showcasing everything their children have been learning at school. It is so easy to use and so effective in ease of delivery and an excellent way to communicate with my parents.

Date of experience: March 31, 2015
Minnesota
1 review
0 helpful votes
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It's a keeper
March 29, 2015

Smilebox is a great tool. I have had this for many years and recently went from a PC to a Macbook. The transfer was easy, no glitches, and my previous cards were loaded to my Mac. Their support service is friendly and very helpful. It has all the cards, occasions, photo books, scrapbooks, postcards, etc. that you will ever need.

Date of experience: March 29, 2015
Florida
1 review
0 helpful votes
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The majority of the time I try to open Smilebox I get an error message that asks me to restart the program. This happens on both my Mac and my PC. Also, the program is advertised as FREE but it's really not. I don't like having to give my credit card number for something that is supposed to be free.

Date of experience: March 27, 2015
Pennsylvania
2 reviews
0 helpful votes
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Fantastic
March 26, 2015

It's the greatest way to show slide show for all occasions. You can do from one picture to four hundreds including videos. There are hundreds of formats to choose from and is very easy to use. You can choose from all kinds of music for the background of your slide shoe or single card greeting.

Date of experience: March 26, 2015
Kentucky
1 review
0 helpful votes
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Awesome Software!
March 26, 2015

This software is amazing! There were so many options that I made about 40 of them and that made it even harder to choose.

Date of experience: March 25, 2015
New Zealand
1 review
0 helpful votes
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The templates are great and take no time at all. I did find the programme a bit glitchy at times. But great for a cheap/free programme.

Date of experience: March 25, 2015

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA