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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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I love SmileBox!
March 18, 2019

I have used SmileBox since 2015 and I have never been disappointed! I love the choices and how EZ to create what ever I need. Thank you!

Date of experience: March 17, 2019
Texas
1 review
0 helpful votes
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I love it.
March 14, 2019

I take pictures all the time. We have 19 grandchildren and I make a scrapbook after each birthday party. My grand kids love to see their parties replayed over and over on the computer.

Date of experience: March 13, 2019
New York
1 review
0 helpful votes
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This has a fair amount of options in the free version. Good for small organizations or families to put together slide shows with some pizazz.

Date of experience: March 8, 2019
Nevada
1 review
3 helpful votes
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I got on today and am not recognized, my old creations don't show, it doesn't remember my e-mail or past creations and wants me to pay for a free trial. Hell of a way to treat your continuing or perhaps in my case 'past' customers.

Date of experience: March 3, 2019
Florida
1 review
0 helpful votes
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I use SmileBox for Facebook covers but it has many more uses which I should take advantage of. Do I recommend it? Absolutely. It's fast and very professional.
Bill C.
Irish Ann, Inc.

Date of experience: February 26, 2019
Kentucky
1 review
0 helpful votes
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I love this!
January 29, 2019

I love this because it is convient from home. Just wish there was more free options. Just started using today but will make sure to play around with it more when I'm off work and have more time. Cant wait to see what all I can create.

Date of experience: January 28, 2019
Hawaii
1 review
0 helpful votes
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I love the way Smilebox works... the ability to add many photos, the ability to share by email, Facebook, etc. And I love that all my creations are saved to look back on at a later time.
Thank you for this great program!

Date of experience: January 8, 2019
South Carolina
5 reviews
0 helpful votes
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Excellent and easy/fun to use... even for seniors. And, printed copies are very professional in appearance and at a modest cost.

Date of experience: December 24, 2018
Florida
1 review
0 helpful votes
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I just LOVE SmileBox!
November 26, 2018

I have been creating cards for many years and am 100% satisfied with your card selections and service. Thank you!

Date of experience: November 25, 2018
Oregon
2 reviews
3 helpful votes
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Terrible customer service
November 20, 2018

Kuldeep was the only person to respond to my emails and usually responded in 3 days. There is no phone number to call if you need immediate assistance. I signed up for premium, they cancelled my membership before the first month was over and asked me by email for my credit card info. I already put my credit card info in when I bought the premium membership... sure sounds like a scam when asking by email for that info. The program was extremely glitchy and often took multiple attempts to place a photo in the place you wanted it. This was VERY frustrating and time consuming. Smilebox also took away the save to dvd feature which was the whole reason I was using their company again this year. Last year when I used this company it was pretty great, this year it was an awful experience! I do not recommend this company!

Date of experience: November 20, 2018
India
1 review
0 helpful votes
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Fun making posters
November 14, 2018

Easy to use when there is very little time and also edits are easy when clients demand it to be changed too many times

Date of experience: November 12, 2018
California
1 review
1 helpful vote
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Been using smilebox since over 8 years now. Couldn't imagine our lives without it. Easy to use and great for sharing all those precious moments in life with everybody we love.

Date of experience: November 10, 2018
Arizona
1 review
0 helpful votes
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Addresses
November 11, 2018

There needs to be a group setting for addresses. I mail my creations to a club of 40+ members. It takes a while to enter each e-mail address.

Date of experience: November 9, 2018
Connecticut
1 review
0 helpful votes
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Fun to share
November 4, 2018

I have been using smile box for sports and family celebrations for years, Everyone loves receiving them. Easy to use.

Date of experience: November 4, 2018
California
1 review
0 helpful votes
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Like it most of the time
November 4, 2018

Have used Smile box for years and enjoyed the way it works. But lately have run into problems that a tech was not able to fix. Required support help from Smile box..

Date of experience: November 1, 2018
Illinois
1 review
0 helpful votes
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Easy to use!
October 24, 2018

Great little tool for our business! It's quick and easy. My only negative feedback is that there needs to be more background choices. Still great though.

Date of experience: October 23, 2018
Canada
1 review
0 helpful votes
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Enjoying
October 22, 2018

I've been using smilebox for many years, and it was so good that I found my daughter was using it too. Especially sense I lost her. Good to see the little films she made thankyou smile box

Date of experience: October 21, 2018
Washington
1 review
0 helpful votes
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A Smile to all
October 21, 2018

Excellent. It just needs to be able to do more with the priint, especially in the banner. The use of the photos are great but needs a larger area for most. Perhaps, more like PowerPoint where you can put print on a photo.

Date of experience: October 18, 2018
New York
1 review
0 helpful votes
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Never been disappointed always work as I expected it to. I would recommend it to my family and friends.

Date of experience: October 18, 2018
California
1 review
0 helpful votes
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Good app
October 15, 2018

Try them it's free for a week... I'm just trying it out for the first time and so far no promblem... I have tried other products and found out there isn't much to the creative side

Date of experience: October 13, 2018

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA