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Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.
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I have used SmileBox since 2015 and I have never been disappointed! I love the choices and how EZ to create what ever I need. Thank you!
I take pictures all the time. We have 19 grandchildren and I make a scrapbook after each birthday party. My grand kids love to see their parties replayed over and over on the computer.
This has a fair amount of options in the free version. Good for small organizations or families to put together slide shows with some pizazz.
I got on today and am not recognized, my old creations don't show, it doesn't remember my e-mail or past creations and wants me to pay for a free trial. Hell of a way to treat your continuing or perhaps in my case 'past' customers.
I use SmileBox for Facebook covers but it has many more uses which I should take advantage of. Do I recommend it? Absolutely. It's fast and very professional.
Bill C.
Irish Ann, Inc.
I love this because it is convient from home. Just wish there was more free options. Just started using today but will make sure to play around with it more when I'm off work and have more time. Cant wait to see what all I can create.
I love the way Smilebox works... the ability to add many photos, the ability to share by email, Facebook, etc. And I love that all my creations are saved to look back on at a later time.
Thank you for this great program!
Excellent and easy/fun to use... even for seniors. And, printed copies are very professional in appearance and at a modest cost.
I have been creating cards for many years and am 100% satisfied with your card selections and service. Thank you!
Kuldeep was the only person to respond to my emails and usually responded in 3 days. There is no phone number to call if you need immediate assistance. I signed up for premium, they cancelled my membership before the first month was over and asked me by email for my credit card info. I already put my credit card info in when I bought the premium membership... sure sounds like a scam when asking by email for that info. The program was extremely glitchy and often took multiple attempts to place a photo in the place you wanted it. This was VERY frustrating and time consuming. Smilebox also took away the save to dvd feature which was the whole reason I was using their company again this year. Last year when I used this company it was pretty great, this year it was an awful experience! I do not recommend this company!
Easy to use when there is very little time and also edits are easy when clients demand it to be changed too many times
Been using smilebox since over 8 years now. Couldn't imagine our lives without it. Easy to use and great for sharing all those precious moments in life with everybody we love.
There needs to be a group setting for addresses. I mail my creations to a club of 40+ members. It takes a while to enter each e-mail address.
I have been using smile box for sports and family celebrations for years, Everyone loves receiving them. Easy to use.
Have used Smile box for years and enjoyed the way it works. But lately have run into problems that a tech was not able to fix. Required support help from Smile box..
Great little tool for our business! It's quick and easy. My only negative feedback is that there needs to be more background choices. Still great though.
I've been using smilebox for many years, and it was so good that I found my daughter was using it too. Especially sense I lost her. Good to see the little films she made thankyou smile box
Excellent. It just needs to be able to do more with the priint, especially in the banner. The use of the photos are great but needs a larger area for most. Perhaps, more like PowerPoint where you can put print on a photo.
Never been disappointed always work as I expected it to. I would recommend it to my family and friends.
Try them it's free for a week... I'm just trying it out for the first time and so far no promblem... I have tried other products and found out there isn't much to the creative side
Answer: It sounds like the pixels don't support the size you are trying to view it in. Try shrinking the output and see if that helps. If all of your pictures are still blurry, make sure your software is up to date. Hope this helps and congrats on your wedding!
Answer: Hello! Thank you for your question. F you purchase the Pro plan, you can download your creation as a video file and share it with the recipients. There would be no need to continue paying for the annual plan. If you share your creation online, you will see a Smilebox watermark and limited functionality once your subscription is canceled. Please send an email to [email protected] so we can reply faster if any questions appear.
Answer: NO charge for using the electronic cards designated as "FREE"
Answer: On my smugmug site, aaronsbarefoorphotography.smugmug.com, they typically print within 2 business days and ship via the method you choose USP Priority UPS Ground 2-5 days, or UPS Next Day. Or 2nd Day Air Mahalo Aaron
Answer: Hello! You can add a clickable link to the comments section next to the invitation.
Answer: Hello! The slideshow is always available for you if you do not delete it. Please let us know if you have any additional questions.
Answer: A: Hello! Please send an email to [email protected] or submit an online form https://support.smilebox.com/hc/en-us/requests/new so that the Smilebox Support Team could assist you as soon as possible. Thank you and take care!
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.

