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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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Oman
1 review
0 helpful votes
Follow Moumita C.
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I really hope they give away a few more free greeting cards and other samples.

Date of experience: June 9, 2015
GB
1 review
0 helpful votes
Follow sarah m.
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Just created my wedding slideshow - easy to use and love that you can add music and make amendments as you go along.

Date of experience: June 9, 2015
Philippines
1 review
0 helpful votes
Follow Kayzie D.
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You can make your Portfolio here and especially if you want to make a creative videos/photos to treasure your memory with your family, friends and special someone, just choose Smilebox and all the things you need is here.

Date of experience: June 8, 2015
Pennsylvania
1 review
0 helpful votes
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So much fun!
June 9, 2015

Long time user - great options, easy to use. Thank you!

Date of experience: June 8, 2015
Minnesota
1 review
0 helpful votes
Follow Sarah M.
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This program has allowed me to do so many creative projects for so little!

Date of experience: June 8, 2015
Massachusetts
1 review
0 helpful votes
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Awesome
June 8, 2015

Its very convenient to create collages for invites, presentations and modify with a good collection of free templates. Premium collection is further awesome.
Love it.

Date of experience: June 7, 2015
Wisconsin
1 review
0 helpful votes
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LOVE SMILE BOX
June 8, 2015

I have been using this site for over 4 years. What a great way to send greetings to love ones with music, photos and such a wide selection of cards to choose from. Thank you from Michigan

Date of experience: June 7, 2015
Michigan
1 review
0 helpful votes
Follow Beth V.
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Smilebox is soooo easy to use and there are tons of choices to fit your mood or occasion.

Date of experience: June 7, 2015
Australia
1 review
0 helpful votes
Follow Colin S.
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Thank you SMILE BOX for giving me the tools to communicate with friends & family to express my many travels and let many friends enjoy vicariously.
Colin Sullivan

Date of experience: June 7, 2015
Canada
1 review
0 helpful votes
Follow John M.
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Easy to use and personalize with bonus of post dating a send.

Date of experience: June 5, 2015
Louisiana
1 review
1 helpful vote
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Perfect junk.
June 5, 2015

Just to download a presentation of my son's school graduation i need to create a paid account? Complete BS

Date of experience: June 5, 2015
Louisiana
1 review
0 helpful votes
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I know my experience must not be typical but I get errors or lose everything if I even get in 90% of the time I try to create something. Not a Happy user!

Date of experience: June 4, 2015
Georgia
1 review
0 helpful votes
Follow Rebecca K.
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I love smilebox!
June 5, 2015

Smilebox is a great way to share pictures and create slideshows, scrapbooks, invitations and many other things! It is easy to use and looks so professional!

Date of experience: June 4, 2015
Louisiana
1 review
0 helpful votes
Follow Claudia L.
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I have used Smilebox for years. I love it. It's easy to use. The only thing I wish was better is the song selection. The options for songs given for each Smilebox should be listed by name. Some I would like to use for other Smileboxes, but I can't figure out what they are in the list. But other than that, it's a GREAT program with lots of variety.

Date of experience: June 4, 2015
Rhode Island
1 review
2 helpful votes
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Incredibly dishonest website. They ask for your card to sign up for a free trial. Usually when I sign up for a free trial an email is sent to let you know that your card will be charged once it has ended. There was not reminder and an unrefundable $48 charge. That is one expensive e-card. Talk about dishonest and unethical. I will never use this service again.

Date of experience: June 4, 2015
GB
1 review
0 helpful votes
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Sharing memories
June 4, 2015

It is an easy way to share memories, the happiness bounces from person to person as they watch photos & memories shared via smilebox.

Date of experience: June 4, 2015
France
1 review
2 helpful votes
Follow tais m.
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I hate those websites that say they are free, but ask for our credit card anyway! Why doing this? I dan't have any problem in paying for services, products, but it has to be clear. I am not using smile box anymore. Uninstalled.

Date of experience: June 3, 2015
Texas
1 review
0 helpful votes
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Cool Stuff
June 4, 2015

Love. Love. Love. You've got to try it to truly know!

Date of experience: June 2, 2015
Texas
1 review
0 helpful votes
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Creative
June 3, 2015

Love the song choices and the designs very easy and fast to create

Date of experience: June 2, 2015
Virginia
2 reviews
1 helpful vote
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I've only just received a presentation and I was convinced to buy. I didn't even need to try the free version. Never even having heard of Smile box I was pleased with the music, presentation, text for the photos and everything.

I tried a test before I committed and it was easy. And the price is great!

Date of experience: June 2, 2015

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA