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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow Chasity R.
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Great program, but needs more free designs. Thank you for helping my family make memories.

Date of experience: June 21, 2015
Virginia
1 review
0 helpful votes
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I created a card for father's day and sent it to my son. When I called him he was crying it meant so much. What a great way to personalize a card. Thank you smilebox!

Date of experience: June 21, 2015
Oregon
1 review
0 helpful votes
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We LOVE smilbox!
June 21, 2015

Our family has used smilebox for years. Ever since our children were babies! It is a sweet way to keep family close and up to date on pictures of the growth of your little ones in a creative way!

Date of experience: June 21, 2015
Delaware
1 review
0 helpful votes
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Smilebox offers a lot of fun and unique design options. It's very easy to use and I like the music options too!

Date of experience: June 20, 2015
District of Columbia
1 review
0 helpful votes
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I love the simplicity of the program. It allows for a large variety of creativity. My family saves these as family heirlooms.

Date of experience: June 20, 2015
Pennsylvania
1 review
0 helpful votes
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I used Smilebox to print invites to my son's graduation and they turned out wonderful! I was able to email them to those that email and mail to those that don't. Then we made great thank you cards for after. Easy to use and adapt, once you get used to the navigation of the page.

Date of experience: June 19, 2015
Canada
1 review
0 helpful votes
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Smilebox allows me to create a tailor-made card with real photos and music that I can deliver electronically with the push of a button. No more having to plan out how much time is required for mail delivery.

Date of experience: June 18, 2015
Nevada
4 reviews
3 helpful votes
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Makes it easy to turn your memories into videos and share with friends and family no matter how close or far the may be

Date of experience: June 17, 2015
Oklahoma
2 reviews
1 helpful vote
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Very misleading
June 17, 2015

It states that you are charged a $3.99 monthly fee however you are actually charged $47.88 per year. It is charged at one time and you are charged for the months you use this product it automatically charges you for the entire year. Should state yearly fee of $47.88 rather than state monthly charge. I would have never agreed to the terms of a $47.88 charge for something I was using one time and for a charity project. Very displeased.

Date of experience: June 17, 2015
AE
1 review
0 helpful votes
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Smilebox is very easy - They're constantly been updated with new designs. The Catalog is huge.

Date of experience: June 17, 2015
Florida
1 review
0 helpful votes
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Smilebox rocks!
June 16, 2015

We just love Smilebox for making Christmas cards, thank You notes, invitations, and more. It is such a fun way to share photos and news with family and friends near and far.:)
The Hrivnak Family

Date of experience: June 16, 2015
Illinois
2 reviews
0 helpful votes
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Love It!
June 16, 2015

I have been using Smilebox for years! It's a great site with a lot of different options. Easy to use and to share.

Date of experience: June 15, 2015
Arizona
1 review
0 helpful votes
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I am a Grandma. Not good on a Computer. However, with Smilebox I have made professional looking albums on my own. I have been able to share, save, send, print. And review over and over. I love this Site! I have shared Smilebox with a lot of friends, and they all love the easy to use format. It makes using a computer fun... not frustrating. Dorothy

Date of experience: June 14, 2015
Colorado
1 review
0 helpful votes
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I specifically looked for a way to send a creative thank you letter to a lot of people... this was exactly what I wanted, even used my own photos and pictures :)

Date of experience: June 14, 2015
Michigan
1 review
0 helpful votes
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Fabulous
June 13, 2015

I use this website to send memories of vacations to all the family. They love getting them.

Date of experience: June 13, 2015
Maryland
3 reviews
0 helpful votes
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My father's day card for my 88 year old dad was appreciated by even the young whipper snappers due to old photos of him at NASA. The Flak Bait WWII bomber card had a nice touch with the firecrackers and was a hit with the older generation for nostalgia reasons.
The formats are nice and I like the multiple photos options!

Date of experience: June 12, 2015
Charlie M.
South Carolina
3 reviews
4 helpful votes
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I haven't been able to capitalize on Smilebox due to technical problems with a Microsoft malfunction, but my new computer allows me to scream out their praise, today. What an ingenious, ever-giving program to help us say what we mean, but don't know how to say it.

Charlie

Date of experience: June 11, 2015
Wisconsin
3 reviews
0 helpful votes
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Easy and fun!
June 11, 2015

Smilebox is very user friendly and has lots of nice templates that you can make your own. I use it to create eCards, send family greetings and invitations. My only suggestion is to provide the option to change and personalize the headings on some of the templates. I always get positive feedback from my friends and family!

Date of experience: June 11, 2015
Tennessee
1 review
0 helpful votes
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Awesome!
June 11, 2015

I only have the basic Smilebox app, but it is awesome! It's very easy to use. Smilebox has lots of templates to choose from, several of which are free. I created my Facebook cover with Smilebox and got lots of positive comments.

Date of experience: June 10, 2015
Massachusetts
2 reviews
3 helpful votes
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Easy and fun!
June 10, 2015

Very easy application to work with and lots of great designs and music to choose from. I also like the option of choosing your own music. Enjoyed my free trial and may consider signing up long term if I have the need to use it more often, Cannot justify $47 dollars for 2x annually usage. Would very much like to see a pricing schedule for one time periodic use

Date of experience: June 10, 2015

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA