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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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GOOD SIGHT
December 21, 2015

GREAT OPTION HOWEVER FREE TRIAL APPEARS TO ONLY BE AVAILABLE IF YOU SIGN UP FOR THE 12 MONTH OFFER?!

Date of experience: December 20, 2015
Utah
1 review
0 helpful votes
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I can't believe how computer friendly Smilebox is, even my 73 year old wife ( bless her heart)
Can make wonderful cards. She's like a kid in a candy shop.

Thanks SmileBox

Date of experience: December 20, 2015
Colorado
1 review
0 helpful votes
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I've always enjoyed sending Smilebox greetings. People always respond positively when they receive these charming projects.

Date of experience: December 20, 2015
Namibia
1 review
0 helpful votes
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It is tops!
December 20, 2015

Such fun and creative, and not last of all time saving...

Date of experience: December 20, 2015
Canada
1 review
0 helpful votes
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I love Smilebox. So easy to organize photos in beautiful keepsakes that can be shared with friends and loved ones.

Date of experience: December 20, 2015
North Carolina
2 reviews
0 helpful votes
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I finally have found a site that has a large selection of quality cards and newsletters for any holiday that I am pleased to send to family and friends.

Date of experience: December 19, 2015
Canada
1 review
1 helpful vote
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Pricing
December 19, 2015

I would gladly pay for one month so I could send out 3 Christmas cards but I should not have to notify you to cancel my subscription after sending these cards out. Just don't like where I have to notify you. You would get more people paying for your service if you allowed only one month of use with no further notice necessary. Good business sense.

Date of experience: December 19, 2015
Canada
1 review
0 helpful votes
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The Best Digital card!
December 19, 2015

Share your wishes using Smilebox. You will love it!

Date of experience: December 18, 2015
Canada
1 review
0 helpful votes
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The cards were classy, hip, and very appropriate for the occasion. Well-priced for what I received. Excellent bang for one's buck!

Date of experience: December 18, 2015
Arizona
2 reviews
1 helpful vote
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This is the best online card, invitations, video creation site out there. The selection is great and the system is SO easy to use. Enjoy!

Date of experience: December 17, 2015
GB
1 review
1 helpful vote
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Garbage
December 17, 2015

I wanted a program that would alter and blend the images for printing just like M/S Autocollage. It just plops the images on the desktop and makes sure they fit. If you choose a theme, lets say winter, snowflakes appear all over your images including the faces. Cancelling today.

Date of experience: December 17, 2015
Pennsylvania
1 review
0 helpful votes
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It only took me a few minutes to create the card that I wanted. Very easy and fun with many great designs to choose.

Date of experience: December 16, 2015
Texas
1 review
0 helpful votes
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I like it.
December 17, 2015

Pretty intuitive, quick, easy to learn, surprising flexibility!

Date of experience: December 16, 2015
GB
1 review
0 helpful votes
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Great App
December 16, 2015

Liked the easy way you could navigate round the site and choose from the many designs and it made my invitations so easy to get to friends and neighbours.

Date of experience: December 16, 2015
Spain
1 review
0 helpful votes
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Easy to navigate around the options. Well done Smilebox

Date of experience: December 16, 2015
California
1 review
0 helpful votes
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Smilebox is great
December 16, 2015

I only wish I get some pictures from my timeline that for some reason smilebox won't let me but other than that it is great

Date of experience: December 16, 2015
GB
1 review
0 helpful votes
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I have used Smilebox many times for different occasions and have managed to find the perfect template each time. The set up is so easy to use and it is great to be able to set your own music to your creation, which is so easily personalised. Great fun to do and worth doing to put smiles on loved ones faces!

Date of experience: December 15, 2015
Texas
1 review
0 helpful votes
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Love it
December 15, 2015

I am so excited to have this program. I take a lot of pictures as well as those that work with me so this will help us to organize them and get them ready for scrapbooks.

Date of experience: December 15, 2015
California
1 review
0 helpful votes
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It never disappointed me
December 16, 2015

I used Smilebox for 5 years. It never disappointed me!

Date of experience: December 15, 2015
California
1 review
0 helpful votes
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We opted to do an emailed holiday newsletter this year. We saved the paper and postage it would have taken to snail mail 133 friends and family!

Date of experience: December 14, 2015

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA