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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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California
1 review
0 helpful votes
Follow Merry J.
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Fun
December 28, 2015

Fun to make cards and slide shows then email to friends. I like it.

Date of experience: December 26, 2015
Michigan
1 review
0 helpful votes
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So enjoyed the fact that we could download our own music and use it in our slide show.

Date of experience: December 26, 2015
Georgia
1 review
0 helpful votes
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Love this!
December 25, 2015

Once I can afford to be a premium member again, I will upgrade since I LOVE the options I have for cards/collages! 100% recommend this to everyone!

Date of experience: December 25, 2015
Utah
1 review
0 helpful votes
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Loved it except for the free version I have scheduled something to send in 5 days and can not find the post now. Not sure if it will send on time or if it is gone forever? The creation is saved but not able to access the recipient list to edit and not sure if I will be able to know when/if it gets sent out. Guess I should have gone for the paid version?

Date of experience: December 24, 2015
Wisconsin
1 review
0 helpful votes
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This is totally AWESOME!
December 25, 2015

It's easy to use, you can create your own cards at your own pace. My family and friends use it as well and have heard no complaints. I highly recommend this to everyone!

Date of experience: December 24, 2015
Oklahoma
1 review
0 helpful votes
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Smilebox is THE BEST!
December 24, 2015

I don't use the Mac alot but when I do I almost always use Smilebox. Like just a few minutes ago I shared a creation with my grandson that I had made of him 5 years ago. What a smile and a hug... making memories with my grandkids and thats what counts. GG

Date of experience: December 24, 2015
Canada
1 review
0 helpful votes
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Fantastic & Fun
December 24, 2015

Smilebox makes it easy to create fun cards, slideshows and more. It's a great way to share photos and showcase events! There's so much content, you could keep creating for hours on end!

Date of experience: December 24, 2015
Rhode Island
2 reviews
0 helpful votes
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So easy, so awesome!
December 24, 2015

Beautiful designs, so easy to send, great job, Smilebox!

Date of experience: December 23, 2015
Washington
1 review
0 helpful votes
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Fantastic!
December 23, 2015

Even a technically challenged guy like me had no problem using this great program!

Date of experience: December 23, 2015
Iowa
1 review
0 helpful votes
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Inspiring
December 23, 2015

As an artist I have always loved using Smilebox... they have so many different designs that sometimes it's really hard to make a choice... so... I usually just take several and work with them to get what I want... I've used them for all kinds of cards... did an invitation for a reunion for some folks, I've done birthday cards and Christmas cards that come out so very nice and the colors are beautiful... I would recommend Smilebox over any other site and believe me I have checked out quite a few over the years... check it out and you will love it too... Maggie

Date of experience: December 22, 2015
Ireland
1 review
1 helpful vote
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I painstakingly made CSVs of the people I wanted to send my message to. Sent three messages following their instructions, then eventually got 403 errors. Submitted a ticket, didn't hear back (that was two days ago) and they cancelled the message I had scheduled. What the hell?

Date of experience: December 22, 2015
Wisconsin
1 review
0 helpful votes
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Could be better
December 23, 2015

Love how easy it is to create, but they need to work on the sharing a bit. When I try to share it on facebook it cannot find my friends list

Date of experience: December 22, 2015
GB
1 review
0 helpful votes
Follow Eunice C.
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As a company, we have chosen to send an e-greeting card this year and make a donation to local charities instead of posting Christmas cards. Smilebox had a great selection of e-cards and was easy to use.

Date of experience: December 22, 2015
Colorado
1 review
0 helpful votes
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More beautiful and engaging choices appear every year. Site makes my pictures look like works of art!

Date of experience: December 21, 2015
Nevada
1 review
0 helpful votes
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Greeting Cards
December 23, 2015

A great way to send a greeting card of your choice without dealing with the mail or worrying about being on time.

Date of experience: December 21, 2015
Canada
1 review
0 helpful votes
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Smilebox is good
December 23, 2015

I enjoy using Smilebox. This program is the only one that I use to send for electronic cards or greetings. Thank you for coming my way.

Date of experience: December 21, 2015
GB
1 review
0 helpful votes
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LOVE IT! 1
December 22, 2015

This is so good because you get to pick out a card and then you get to change to front page and pick a picture that you would like and then write your own message, I love it so much... I'm defo using this for other events :)

Date of experience: December 21, 2015
GB
1 review
0 helpful votes
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Good site for eCards
December 21, 2015

Good basic selection and very good premium selection

Date of experience: December 21, 2015
Pennsylvania
1 review
0 helpful votes
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Love SmileBox
December 21, 2015

I got smileBox as a gift when my son was born. I used to use it all the time until my computer stopped working. I finally got a new one and I'm sure I will start using this app again!

Date of experience: December 21, 2015
Australia
1 review
0 helpful votes
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Simply brilliant
December 21, 2015

Smile box recommended by my daughter still makes greetings etc... a simple task

Date of experience: December 20, 2015

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA