On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SmileBox Reviews Summary
Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I REALLY THOUGHT THAT THIS WAS AN EXCELLENT IDEA. INSTALLED TWICE. MADE A LOVELY GREETING CARD AND THEN NOTHING. WILL NOT ALLOW ME TO SIGN IN ETC. VERY DISAPOINTING.
Easy to use and great product! Used it for a school presentation!
The designs are beautiful, but the tool does not allow to modify the pictures, import multiple pictures in one slide, place the pictures differently than centered, etc. Also the music cannot be trimmed or cut or otherwise modified. That's too bad!
Great way to create slideshow presentations, documentation panels and celebrate moments in your life.
It's simple and quick to put a really impressive video slideshow together complete with the music of your choice.
I was able to put the video together very easily but, the font on the intro page threw me a curveball and this is keeping me from publishing
Wasted time and computer space. Almost all features are locked.
Smilebox is a wonderful application that allows you to create a wonderful scrapbook quality product in just minutes. I have used it to create one of a kind cards, canvas pictures, placemats and even coffee mugs. I pay for the premium service in order to use every design they have. The look on family and friends face when they open their gift is worth every penny. The best part: it is very affordable.
I have been using Smilebox since 2009. Great designs! I have enjoyed creating photo books for my swimming students as well as Valentine's Day collage for my husband. Totally recommend it!
I've been using Smilebox for many years now and couldn't be happier. Great way to organize and spread the work about your new photos.
I signed up last year to send one card, now I'm into this stupid company for $100!
Honestly I'm to blame here. The sign up screen made it look like I was signing up for a monthly service, so I joined intending to use it for a month or two and decide if I would keep it. BAMM! $50 for the year was charged which I'm sure was in the fine print. I was angry & emailed them, but of course no response.
So I decide since I've paid for the year to not cancel immediately and use what I've paid for. Today, one year later I've not used it once more, but neglected to cancel and of course BAMM! $50 more dollars charged! This is definitely a shame on me scinerio, but the take away for the reader is that I have found no value in Smilebox.
I save so much money because I can make my own personal greetingcards, invitations and more with Smilebox!
Used it for years great value and easy to use. My kids love it
Really makes it easy to add pictures text and sound...
Super easy user friendly and so much to select from. 5 star and more
From the business
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members