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Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.
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If you have photos you need this program! I use it for cards, slideshows and Facebook posts!
Mitsy#9
I have used Smilebox for many years for all of my invitations and special cards. It is easy to use and sure to bring a smile to those you love the most!
Their designs are very fresh and creative and it allows you to personalize it even more by loading your own music and photos.
I have a new 27" iMac. In the migration of my stuff from old iMac to new iMac I have lost all of my iPhoto 08 pictures. Smilebox can not find them and neither can I. Some of my pictures are "In the Cloud" and Smilebox can not find them either. The Apple wireless key board does not work, so I bought a key board from London Drugs.
So far so good! Just what I need for promoting my humanitarian efforts!
My good friend was paying $60 a year and had some magnificent greeting cards and albums that had been sent to friends and family. Suddenly they weren't there. She phoned Smilebox and was told that, yes, they had been deleted, and. Too bad, so sad for you. Because she trusted them, she could not salvage anything, so irreplaceable materials were lost.
The message is to trust them at your own risk.
This is the first time I have used Smilebox and it was easy to use, even for a beginner, and I am very pleased with my first results.
I literally tried 10 times. Even left it on over night and all day and it didn't move past 0%
Only thing I would like to see is more newsletter options and all holiday options for newsletteralong with more page option atleast 5 pages.
I just created the most touching and hilarious (best combo!) slideshow for my mother's birthday party. The extremely customized-nature of Smilebox's templates allowed me to embellish the slideshow with songs that I chose and in the order I wanted. The effect is awesome!
It's an easy app but still allow lots of customized options. Really recommend it to everyone.
This site is wonderful for sending personalized greetings. I send a Christmas card out each year to 200 people and get constant compliments. You can show your entire year in one spot.
I am almost computer illiterate. Even I found it easy and simple to use. A magic piece of software. Thanks Guys.
I send out a Smilebox creation each Christmas to friends and family! I include my husband and I and our pets, plus a page for each of our children and a page for each family set of grandchildren. I include a brief narrative on each page. I always receive super responses from everyone.
I just love being able to create my own videos and Smilebox makes it easy and perfect!
Answer: It sounds like the pixels don't support the size you are trying to view it in. Try shrinking the output and see if that helps. If all of your pictures are still blurry, make sure your software is up to date. Hope this helps and congrats on your wedding!
Answer: Hello! Thank you for your question. F you purchase the Pro plan, you can download your creation as a video file and share it with the recipients. There would be no need to continue paying for the annual plan. If you share your creation online, you will see a Smilebox watermark and limited functionality once your subscription is canceled. Please send an email to [email protected] so we can reply faster if any questions appear.
Answer: NO charge for using the electronic cards designated as "FREE"
Answer: On my smugmug site, aaronsbarefoorphotography.smugmug.com, they typically print within 2 business days and ship via the method you choose USP Priority UPS Ground 2-5 days, or UPS Next Day. Or 2nd Day Air Mahalo Aaron
Answer: Hello! You can add a clickable link to the comments section next to the invitation.
Answer: Hello! The slideshow is always available for you if you do not delete it. Please let us know if you have any additional questions.
Answer: A: Hello! Please send an email to [email protected] or submit an online form https://support.smilebox.com/hc/en-us/requests/new so that the Smilebox Support Team could assist you as soon as possible. Thank you and take care!
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.

