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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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Canada
1 review
0 helpful votes
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If you have photos you need this program! I use it for cards, slideshows and Facebook posts!
Mitsy#9

Date of experience: November 1, 2016
Florida
1 review
0 helpful votes
Follow Barbara C.
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I have used Smilebox for many years for all of my invitations and special cards. It is easy to use and sure to bring a smile to those you love the most!

Date of experience: October 30, 2016
Colorado
1 review
0 helpful votes
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Excellent
November 1, 2016

Love that it is simple and allows you to share your feelings and most importantly pictures!

Date of experience: October 30, 2016
Arizona
1 review
0 helpful votes
Follow Kimberly S.
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Their designs are very fresh and creative and it allows you to personalize it even more by loading your own music and photos.

Date of experience: October 29, 2016
Canada
1 review
0 helpful votes
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Photo, s
October 31, 2016

I have a new 27" iMac. In the migration of my stuff from old iMac to new iMac I have lost all of my iPhoto 08 pictures. Smilebox can not find them and neither can I. Some of my pictures are "In the Cloud" and Smilebox can not find them either. The Apple wireless key board does not work, so I bought a key board from London Drugs.

Date of experience: October 28, 2016
Virginia
1 review
0 helpful votes
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So far so good! Just what I need for promoting my humanitarian efforts!

Date of experience: October 28, 2016
Canada
1 review
0 helpful votes
Follow David S.
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My good friend was paying $60 a year and had some magnificent greeting cards and albums that had been sent to friends and family. Suddenly they weren't there. She phoned Smilebox and was told that, yes, they had been deleted, and. Too bad, so sad for you. Because she trusted them, she could not salvage anything, so irreplaceable materials were lost.
The message is to trust them at your own risk.

Date of experience: October 21, 2016
Florida
1 review
0 helpful votes
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COOL
October 23, 2016

I love this site. I love looking at the holiday items and get good feedback when I use the invitations, etc. Very awesome site!

Date of experience: October 21, 2016
Ohio
1 review
0 helpful votes
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Smilebox
October 18, 2016

Love, love, love! I can spend hours playing on this site!

Date of experience: October 17, 2016
GB
1 review
0 helpful votes
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Fun Photos
October 13, 2016

This is the first time I have used Smilebox and it was easy to use, even for a beginner, and I am very pleased with my first results.

Date of experience: October 13, 2016
Texas
3 reviews
6 helpful votes
Follow Shannon K.
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I literally tried 10 times. Even left it on over night and all day and it didn't move past 0%

Date of experience: October 6, 2016
Kansas
1 review
0 helpful votes
Follow shadra g.
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Only thing I would like to see is more newsletter options and all holiday options for newsletteralong with more page option atleast 5 pages.

Date of experience: October 4, 2016
Canada
1 review
0 helpful votes
Follow Christine B.
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I've been class rep for my son's class since K and to put together all these collages that the class does is amazing. The parents love it and so do the teachers.

Date of experience: October 3, 2016
California
1 review
0 helpful votes
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A wonderful service!
October 2, 2016

I just created the most touching and hilarious (best combo!) slideshow for my mother's birthday party. The extremely customized-nature of Smilebox's templates allowed me to embellish the slideshow with songs that I chose and in the order I wanted. The effect is awesome!

Date of experience: September 30, 2016
Australia
1 review
0 helpful votes
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Excellent app
October 1, 2016

It's an easy app but still allow lots of customized options. Really recommend it to everyone.

Date of experience: September 30, 2016
California
5 reviews
0 helpful votes
Follow Jeanie R.
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This site is wonderful for sending personalized greetings. I send a Christmas card out each year to 200 people and get constant compliments. You can show your entire year in one spot.

Date of experience: September 29, 2016
South Africa
1 review
0 helpful votes
Follow Stephen K.
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I am almost computer illiterate. Even I found it easy and simple to use. A magic piece of software. Thanks Guys.

Date of experience: September 29, 2016
California
1 review
0 helpful votes
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Christmas Greetings
September 29, 2016

I send out a Smilebox creation each Christmas to friends and family! I include my husband and I and our pets, plus a page for each of our children and a page for each family set of grandchildren. I include a brief narrative on each page. I always receive super responses from everyone.

Date of experience: September 28, 2016
Czechia
1 review
0 helpful votes
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Great help
September 27, 2016

Loved creating a birthday invitation with Smilebox

Date of experience: September 25, 2016
Arizona
4 reviews
0 helpful votes
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A must for photo lovers!
September 17, 2016

I just love being able to create my own videos and Smilebox makes it easy and perfect!

Date of experience: September 15, 2016

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA