Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SmileBox

SmileBox

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SmileBox?
grey stargrey stargrey stargrey stargrey star

SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Lee N.
Unfollow Lee N.
Share Review
Report Review

Very easy to navigate the site from inserting photos to adding music. Made quick cards and videos which my family enjoyed on FaceBook and were pleased to share with their friends.

Date of experience: June 17, 2017
Louisiana
1 review
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

The coolest
June 18, 2017

I made my parents a video for there anniversary and they loved it. It was so easy to use the program. I love being able to send the video to facebook because all my friends and family could also see my work.

Date of experience: June 17, 2017
Texas
1 review
0 helpful votes
Follow Terri B.
Unfollow Terri B.
Share Review
Report Review

Easy & Quick to use
June 18, 2017

The creators give little ideas on what to write. And there is pre selected colors and font to make it quick to choose. Easy to select, edit, pick cute music, and send! Use very regularly

Date of experience: June 16, 2017
New York
1 review
0 helpful votes
Follow Marcie L.
Unfollow Marcie L.
Share Review
Report Review

It was user friendly and quick. It really walked me through the steps. There were options for music and backgrounds too. I liked selecting my own downloaded music to use with my slideshow. I will use it again in the future.

Date of experience: June 15, 2017
Tennessee
1 review
0 helpful votes
Follow Barbara W.
Unfollow Barbara W.
Share Review
Report Review

I think we will love this like I do its fun and you can make all kind of pictures sideshow have fun doing with your kids and friends and more my sister and me love this

Date of experience: June 9, 2017
Singapore
1 review
0 helpful votes
Follow Jing W.
Unfollow Jing W.
Share Review
Report Review

Easy to use!
June 10, 2017

It was easy to use and the designs were perfect. Nice job SmileBox, you really made us smile :) Do come out with more designs and continue doing a great job!

Date of experience: June 9, 2017
Texas
3 reviews
1 helpful vote
Follow Cheryl L.
Unfollow Cheryl L.
Share Review
Report Review

Love this program!
June 10, 2017

This week I was asked to do two digital invites and a slideshow for a birthday party. SmileBox made it super easy and fun to do. Combining this with the graphic program canva.com helped me add text to photo boxes. This is pretty slick!

Date of experience: June 8, 2017
Michigan
1 review
0 helpful votes
Follow carol b.
Unfollow carol b.
Share Review
Report Review

So easy to use!
June 7, 2017

I am not usually very apprehensive when it comes to making videos but this was so easy. The directions were clear and it took far less time to put together than I had thought. Loved it.

Date of experience: June 7, 2017
Puerto Rico
1 review
0 helpful votes
Follow PEDRO M.
Unfollow PEDRO M.
Share Review
Report Review

EXCELLENT WEB PAGE AND FREE! Highly recommended!

A PLUS +++++++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: June 6, 2017
New York
1 review
0 helpful votes
Follow Denise F.
Unfollow Denise F.
Share Review
Report Review

Simply amazing...
June 7, 2017

I am having a last minute rushed wedding. This is an amazing and affordable way to get invites out in a hurry with RSVP's as well. This is truly a blessing.

Date of experience: June 6, 2017
Florida
1 review
0 helpful votes
Follow Jerry M.
Unfollow Jerry M.
Share Review
Report Review

An easy, simple way to create albums and many other projects with photos. I would highly recommend Smilebox to my friends and family.

Date of experience: June 5, 2017
Illinois
1 review
0 helpful votes
Follow Kathy H.
Unfollow Kathy H.
Share Review
Report Review

Easy to use and lets you create fun invites. Was able to create beautiful invitations in 15 minutes.

Date of experience: June 5, 2017
Massachusetts
2 reviews
0 helpful votes
Follow Kam D.
Unfollow Kam D.
Share Review
Report Review

Love smiley box. User friendly and lots of creative templates. Printing to Walmart was a breeze. I will definately use this site again and again. ***

Date of experience: June 4, 2017
Kentucky
1 review
0 helpful votes
Follow Deanna S.
Unfollow Deanna S.
Share Review
Report Review

Outstanding!
May 30, 2017

I was looking for something a novice of sorts could do to make a video presentation for our choral group. Smilebox proved to be just the ticket and I love it!

Date of experience: May 29, 2017
Texas
1 review
0 helpful votes
Follow Dominic D.
Unfollow Dominic D.
Share Review
Report Review

Top Of The Line
May 28, 2017

Very easy to use and is a Awesome way to Make Memories for you family!

Very Happy to Have this tool.

Date of experience: May 27, 2017
Texas
1 review
0 helpful votes
Follow Stephanie R.
Unfollow Stephanie R.
Share Review
Report Review

New to Smilebox
May 24, 2017

I like the different options for layout but I don't care for the fact that I have to make a presentation before someone can see the pictures. It would be nice if you could upload the pics and share and then complete the presentation. I will be looking for another avenue to share my photos.

Date of experience: May 23, 2017
Florida
1 review
1 helpful vote
Follow Brittany C.
Unfollow Brittany C.
Share Review
Report Review

At first I was very impressed with how easy to use this program was but then I ran into some kind of annoying problems. When it came to adding my music and photos and getting the template set it, it was super easy and quick and I was very surprised because I thought I was going to spend days on this project. But every time I went to "Preview", I would only be able to see a portion of the slide show like it was super off-centered so I am not even sure if there was a "Pause" or "fast forward" button so every time I went to preview I had to watch it from the very beginning every single time. Very inconvenient. So it did end up taking me a while still because every time I wanted to fix one little thing, I had to keep rewatching the entire thing. Not to mention I had to keep emailing it to myself just so I could watch it centered.

Date of experience: May 22, 2017
North Carolina
1 review
0 helpful votes
Follow Penny G.
Unfollow Penny G.
Share Review
Report Review

BEAUTIFUL
May 22, 2017

THIS IS THE BEST HANDS DOWN TO MAKE A MEMORIAL FOR A LOVED ONE. I HAVE USED OTHER VIDEO APPS, SMILEBOX IS NOT JUST A APP BUT THE BEST AND EASIEST WAY TO SAY I LOVE YOU, I MISS YOU, OR CONGRATS ON YOUR BIRTHDAY, GRADUATION

Date of experience: May 21, 2017
Texas
1 review
0 helpful votes
Follow Susan K.
Unfollow Susan K.
Share Review
Report Review

Smile box has let me save my memories. Children grow and special times are in the past, but with smile box your memories are with you always. The pictures are always great and the app is fun to use for any occasion.

Date of experience: May 20, 2017
Tennessee
1 review
0 helpful votes
Follow Tonya W.
Unfollow Tonya W.
Share Review
Report Review

Love you guysworks fab in showcasing my business as well as my personal photos great product i have recommended to others who love SMILEBOX as much as i do...

Date of experience: May 17, 2017

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA