Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to navigate the site from inserting photos to adding music. Made quick cards and videos which my family enjoyed on FaceBook and were pleased to share with their friends.
I made my parents a video for there anniversary and they loved it. It was so easy to use the program. I love being able to send the video to facebook because all my friends and family could also see my work.
The creators give little ideas on what to write. And there is pre selected colors and font to make it quick to choose. Easy to select, edit, pick cute music, and send! Use very regularly
It was user friendly and quick. It really walked me through the steps. There were options for music and backgrounds too. I liked selecting my own downloaded music to use with my slideshow. I will use it again in the future.
It was easy to use and the designs were perfect. Nice job SmileBox, you really made us smile :) Do come out with more designs and continue doing a great job!
This week I was asked to do two digital invites and a slideshow for a birthday party. SmileBox made it super easy and fun to do. Combining this with the graphic program canva.com helped me add text to photo boxes. This is pretty slick!
I am not usually very apprehensive when it comes to making videos but this was so easy. The directions were clear and it took far less time to put together than I had thought. Loved it.
EXCELLENT WEB PAGE AND FREE! Highly recommended!
A PLUS +++++++++++++++++++++++++++++++++++++++++++++++++++++
I am having a last minute rushed wedding. This is an amazing and affordable way to get invites out in a hurry with RSVP's as well. This is truly a blessing.
An easy, simple way to create albums and many other projects with photos. I would highly recommend Smilebox to my friends and family.
Easy to use and lets you create fun invites. Was able to create beautiful invitations in 15 minutes.
Love smiley box. User friendly and lots of creative templates. Printing to Walmart was a breeze. I will definately use this site again and again. ***
I was looking for something a novice of sorts could do to make a video presentation for our choral group. Smilebox proved to be just the ticket and I love it!
Very easy to use and is a Awesome way to Make Memories for you family!
Very Happy to Have this tool.
I like the different options for layout but I don't care for the fact that I have to make a presentation before someone can see the pictures. It would be nice if you could upload the pics and share and then complete the presentation. I will be looking for another avenue to share my photos.
At first I was very impressed with how easy to use this program was but then I ran into some kind of annoying problems. When it came to adding my music and photos and getting the template set it, it was super easy and quick and I was very surprised because I thought I was going to spend days on this project. But every time I went to "Preview", I would only be able to see a portion of the slide show like it was super off-centered so I am not even sure if there was a "Pause" or "fast forward" button so every time I went to preview I had to watch it from the very beginning every single time. Very inconvenient. So it did end up taking me a while still because every time I wanted to fix one little thing, I had to keep rewatching the entire thing. Not to mention I had to keep emailing it to myself just so I could watch it centered.
THIS IS THE BEST HANDS DOWN TO MAKE A MEMORIAL FOR A LOVED ONE. I HAVE USED OTHER VIDEO APPS, SMILEBOX IS NOT JUST A APP BUT THE BEST AND EASIEST WAY TO SAY I LOVE YOU, I MISS YOU, OR CONGRATS ON YOUR BIRTHDAY, GRADUATION
Smile box has let me save my memories. Children grow and special times are in the past, but with smile box your memories are with you always. The pictures are always great and the app is fun to use for any occasion.
Love you guysworks fab in showcasing my business as well as my personal photos great product i have recommended to others who love SMILEBOX as much as i do...
Answer: It sounds like the pixels don't support the size you are trying to view it in. Try shrinking the output and see if that helps. If all of your pictures are still blurry, make sure your software is up to date. Hope this helps and congrats on your wedding!
Answer: Hello! Thank you for your question. F you purchase the Pro plan, you can download your creation as a video file and share it with the recipients. There would be no need to continue paying for the annual plan. If you share your creation online, you will see a Smilebox watermark and limited functionality once your subscription is canceled. Please send an email to [email protected] so we can reply faster if any questions appear.
Answer: NO charge for using the electronic cards designated as "FREE"
Answer: On my smugmug site, aaronsbarefoorphotography.smugmug.com, they typically print within 2 business days and ship via the method you choose USP Priority UPS Ground 2-5 days, or UPS Next Day. Or 2nd Day Air Mahalo Aaron
Answer: Hello! You can add a clickable link to the comments section next to the invitation.
Answer: Hello! The slideshow is always available for you if you do not delete it. Please let us know if you have any additional questions.
Answer: A: Hello! Please send an email to [email protected] or submit an online form https://support.smilebox.com/hc/en-us/requests/new so that the Smilebox Support Team could assist you as soon as possible. Thank you and take care!
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.

