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SmileBox Reviews Summary
Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.
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This works for what I need, but would be so much better if there were options to fade songs in/out, match pictures to length of songs, have different backgrounds for the individual pics, etc,
Had so much fun creating an invitation for a party of dear friends! Highly recommend! RSVP's started coming in really quick too and I like having it all in one place!
That's brilliant. Great comment, thank you!
Great for quick and easy products updates for my clients. I have more people that see these sliders and actually get sales from them. Glad I upgraded, more music options is nice.
Thank you! So glad you are enjoying Smilebox! We really appreciate it.
I'm a pre-school teacher and needed to make a quick slideshow for my parents for their end of the year performance. SmileBox saved the day! It took me minutes to make and easy to save. Very user friendly for anyone who doesn't have great computer skills. Love it! Worth the monthly fee. Thank You SmileBox!
That's great! Thank you for the lovely review.
Right now we are in our trial period. SmileBox is very user friendly and was very accommodating to what was needed. Our deadline was met. Thank you and be blessed.
Blocks2Build
We are so glad to hear this!
Easy to use, great way to keep memories and make new ones! Very user friendly, fun to create birthday wishes, Facebook cover collages and so much more!
I love sending out invitations and thank you's with Smilebox. They are always well received by family and friends, who often compliment them.
I am a non-techy person and have found this program to be easy to use. It lives up to its name every single time, brings smiles!
Thanks Annette! We love simply love your comment.
Very user friendly. I have been using this site for about 8 years and I love it. You can, save, send and share your creations very easily for others to enjoy too!
Give it a try, you'll love it.
Anne
I used it for my son's bday invite. Got loads of options, is user friendly and couldn't have asked for more.
Giving one star less since I have not tried stopping my charge on my credit card and I have seen a few reviews now which specifically caution the users on it.
Hello Pradeep,
So glad you have enjoyed using the product. If you would like to be considered for refund, you can contact us at [email protected] or you can cancel on the software and will not be billing in future.
We actually have many happy customers, thanking us for our understanding and speedy response in refunding them.
We are happy to help customers who contact us in an appropriate time frame and provide the relevant details to help them.
I was able to put together a very professional flyer together which is a feat for me since I am very challenged in the media arena. I did see some programs that can do more but for the price and the user-friendly setup, I would recommend this program to anyone, but especially beginners.
I love using Smilebox to create slideshows of events. It is very easy to use and I highly recommend it.
I love Smilebox! They have creative designs and are very easy to use. I've never had any technological glitches. I can upload photos, create presentations, and share very smoothly. I would highly recommend them!
Best program ever. I found it very easy to use! I was looking for a easy to use program that would allow you to drop and drag pictures. Works great
Fun creating the slideshow presentation, but couldn't figure out how to upload videos. Other than that, the program was very easy to use and navigate. I used is last year and decided to use it again this year for my special occasion presentation.
Happy to hear you are enjoying using our slideshows. To help you upload a video you can click on the link below to get step by step instructions on how to add your videos to your creations. For further support you can contact us at [email protected]
https://smilebox.zendesk.com/hc/en-us/articles/204932360-How-to-add-video-clips-to-your-creation
When you find the design that suits perfectly, Smilebox is amazing. Looking forward to the next creation:-)
Had the best time using this program, am a first time user so would rather a one time payment. Also would you make it easier to find my unfinished work.
Hi Martha,
So glad that you are enjoying using Smilebox!
All your creations should be stored Once Smilebox on the "My Creations" tab. You can edit a much as you like, but note any changes to an existing creation will not affect versions you've already shared. For further information please visit: https://smilebox.zendesk.com/hc/en-us/articles/204932170-Missing-or-can-t-find-creations-
I love the things that you are able to do with Smilebox. You can create anything; slideshows, photo books, albums; whatever you desire and you can share them with your friends and family by emailing them, posting them to facebook, or burning them to a DVD. It is an awesome way to work with photos. Love it!
Everyone I emailed invites to has responded with how they loved it.
I had fun personalizing it and watched it over and over
From the business
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for that feedback, very helpful. We have passed it on to our marketing and development team!