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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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This is the greatest
September 29, 2017

This lets you have control of your design, pick your favorite color, music and what you want your card to say. It also gives you the option on how you want it delivered.

Date of experience: September 28, 2017
Tennessee
1 review
0 helpful votes
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Super easy to use. Love it! Have made several dvds with my pictures and videos. Great program. Will be trying out more of the features soon.

Date of experience: September 25, 2017
Samantha T. SmileBox Rep
over a year old

That is really great! Thank you so much!

Florida
1 review
0 helpful votes
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Love Smile Box
September 23, 2017

Always use it for our Halloween parties and other events and celebratory occasions. Lots of compliments

Date of experience: September 22, 2017
Samantha T. SmileBox Rep
over a year old

That's wonderful! Thank you.

Canada
1 review
0 helpful votes
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Nice job
September 22, 2017

I sure would like to do some smilebox with no advertising and full screen but I feel that it is a bit expensive for me to purchase. I only do a few smilebox a year.

Date of experience: September 22, 2017
Samantha T. SmileBox Rep
over a year old

Hello,

Thank you for the feedback and great review. We found it very interesting, this gives us something to think about.
Much appreciated.

Texas
1 review
0 helpful votes
Follow Joanne C.
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It was such a pleasure to work on my photo collage on smile box. Easy to understand and it turned out great. Thanks for a great product.

Date of experience: September 20, 2017
Samantha T. SmileBox Rep
over a year old

Thank you for the great review! We're so happy to receive it.

Alabama
1 review
0 helpful votes
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Wonderful
September 17, 2017

Easy to use and makes great invitations, makes creating projects very fun, I love it, I would recommend this program to anyone, good job SmileBox

Date of experience: September 16, 2017
Louisiana
1 review
0 helpful votes
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Crazy to have fun
September 14, 2017

I have used smileboxx before and its easy to use Looking forwards to using it again even if its only for one item

Date of experience: September 14, 2017
Florida
1 review
0 helpful votes
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EXCELLENT
September 13, 2017

This is a great way to keep family updated on anything! I feel that when I send a creation a give them a piece of something that they value as they can't be close to us.

Date of experience: September 12, 2017
Samantha T. SmileBox Rep
over a year old

Many thanks! Really lovely message.

New Jersey
1 review
0 helpful votes
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Lots of FUN!
September 12, 2017

Although new to making videos or collages, this was a lot of fun. The templates are easy to use and helped me make lasting memories. Thanks again.

Date of experience: September 11, 2017
Samantha T. SmileBox Rep
over a year old

Like! ;)

Arizona
1 review
0 helpful votes
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Photography
September 11, 2017

I just started my photography business and I am really excited to be able to promote my business this way, with this program. Thank you. I sent a sample to my client and she loved it. Thank you

Date of experience: September 9, 2017
Samantha T. SmileBox Rep
over a year old

Wow. That's great! Loved reading this, a fab use of the product. Any time you need any help contact us at [email protected] and we can assist.
We hope you have much success with your new business.

Kentucky
1 review
0 helpful votes
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Super easy!
September 8, 2017

I needed to make a memorial photo video fast, and it was really easy and quick to learn. Thank you so much!

Date of experience: September 8, 2017
Samantha T. SmileBox Rep
over a year old

You're very welcome, thank you for your review!

New York
1 review
0 helpful votes
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I just discovered Smilebox and will use it for business. We are a training organization and will use it to communicate learning opportunities and increase the number of "cheeks in seats."

Date of experience: September 7, 2017
Samantha T. SmileBox Rep
over a year old

Thanks for the great feedback! We are very glad to hear this.

Tennessee
2 reviews
0 helpful votes
Follow Annie M.
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Easy to do and fun! I have a Mac and maybe that is why it is so easy to do.
I am in my 70's and made all kinds of cards and flyers.

Date of experience: September 4, 2017
Virginia
1 review
0 helpful votes
Follow Renee G.
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Its pretty cool over all, but making someone pay to make pictures and collages via their phone or computer doesnt make much sense. But they do have a large selection to choose from.

Date of experience: September 4, 2017
Samantha T. SmileBox Rep
over a year old

Hi Renee,

Thank you for your review, we appreciate the feedback.
Unfortunately, this is the way we source our revenue, but we have two subscription options to use the Premium Designs
Annual for $47.88 and Monthly for $6.99.
The monthly, allows you to cancel each month, so if you were not sure you would use it over the year this might be a better option.

We also have a trial period of 7 days and if a person cancels during this period, they will not be billed. That way you can play around with the premium designs and added features and see if it is something you can use. Or you can stay on a 'Free' account, there are great free templates that you can use without paying for subscription. You would have to pay if you wanted to have something printed and shipped to you though.

Be creative, have fun or use for marketing.

For assistance and questions on the product you can contact us at [email protected] or we have a great Support Center with articles giving step by step instructions.

We hope you’ll be back to share a smile!

Peru
1 review
0 helpful votes
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Me Encanta.!
September 4, 2017

Es la mejor manera de compartir con familiares y amigos los mejores momentos vividos... tengo recuerdos desde que nacio mi menor hija hace 10 años y tengo la facilidad de recrearlos cada vez que quiero o de compartirlos en el facebook o por correo etc. estoy muy contenta utilizando smilebox!

Date of experience: September 3, 2017
Pennsylvania
1 review
0 helpful votes
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I think I've been a member of Smilebox for at least 7-8 years now. I've made everything from graduation & birth announcements for myself and family to advertising a vacation home for rental. It helps make my creations look profession & impressive.

Date of experience: September 1, 2017
Samantha T. SmileBox Rep
over a year old

This is fantastic, thank you!

Tennessee
1 review
0 helpful votes
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Love SMILEBOX
September 2, 2017

I have used Smilebox for YEARS! I love it very much!

I also am happy to see more options becoming available. Can't wait to see more embellishments becoming available that you can add or remove rather than have to use ALL or none! Thank you for continuing to add more options.

Date of experience: September 1, 2017
Samantha T. SmileBox Rep
over a year old

Thank you for your lovely review! We are very happy to read this.

South Carolina
1 review
0 helpful votes
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I enjoyed making slideshows, using SmileBox. I will be using it to make more slideshows, videos and collages. I Love Using It. Thank You, so, Much.

Date of experience: August 30, 2017
Wisconsin
1 review
0 helpful votes
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Fund and easy to use
August 25, 2017

This product is fun and very easy to use. I can easily upload photos and put them on a temporary side window. I can upload them to a variety of creative options and then I am able to enter them one at a time or all at once in any order. Music can be added and while I am still trying to figure some of it out, I think it's going to be uncomplicated as I go.

Date of experience: August 24, 2017
Samantha T. SmileBox Rep
over a year old

Hi Kathy,
Many thanks for your great feedback. If you do ever need assistance with the software you can contact [email protected] and we will be happy to help.

New York
1 review
0 helpful votes
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Pain in the $#*!
August 24, 2017

Very difficult to get to your creations and I cannot get the creations I made on my office computer on my home computer even though I am a paying customer and they were not free items... it is very annoying. If I am logged in I should be able to get all my creations no matter what computer I am on!

Date of experience: August 24, 2017
Samantha T. SmileBox Rep
over a year old

Hi Susan,
Smilebox is a software you download to your computer. Therefore the designs created are saved to your saved documents on the computer they were created. You can can view your designs on another computer but need to move them over, which is easily done. For step by step instructions on accessing your Smilebox account on two computers please see article: https://smilebox.zendesk.com/hc/en-us/articles/204932090-Can-I-access-my-Smilebox-account-on-two-computers- for further assistance on any matter please contact us at [email protected] or you can look through our Help Center.
Many thanks

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA