Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This lets you have control of your design, pick your favorite color, music and what you want your card to say. It also gives you the option on how you want it delivered.
Super easy to use. Love it! Have made several dvds with my pictures and videos. Great program. Will be trying out more of the features soon.
Always use it for our Halloween parties and other events and celebratory occasions. Lots of compliments
That's wonderful! Thank you.
I sure would like to do some smilebox with no advertising and full screen but I feel that it is a bit expensive for me to purchase. I only do a few smilebox a year.
Hello,
Thank you for the feedback and great review. We found it very interesting, this gives us something to think about.
Much appreciated.
It was such a pleasure to work on my photo collage on smile box. Easy to understand and it turned out great. Thanks for a great product.
Thank you for the great review! We're so happy to receive it.
Easy to use and makes great invitations, makes creating projects very fun, I love it, I would recommend this program to anyone, good job SmileBox
I have used smileboxx before and its easy to use Looking forwards to using it again even if its only for one item
This is a great way to keep family updated on anything! I feel that when I send a creation a give them a piece of something that they value as they can't be close to us.
Many thanks! Really lovely message.
Although new to making videos or collages, this was a lot of fun. The templates are easy to use and helped me make lasting memories. Thanks again.
Like! ;)
I just started my photography business and I am really excited to be able to promote my business this way, with this program. Thank you. I sent a sample to my client and she loved it. Thank you
Wow. That's great! Loved reading this, a fab use of the product. Any time you need any help contact us at [email protected] and we can assist.
We hope you have much success with your new business.
I needed to make a memorial photo video fast, and it was really easy and quick to learn. Thank you so much!
You're very welcome, thank you for your review!
I just discovered Smilebox and will use it for business. We are a training organization and will use it to communicate learning opportunities and increase the number of "cheeks in seats."
Thanks for the great feedback! We are very glad to hear this.
Easy to do and fun! I have a Mac and maybe that is why it is so easy to do.
I am in my 70's and made all kinds of cards and flyers.
Its pretty cool over all, but making someone pay to make pictures and collages via their phone or computer doesnt make much sense. But they do have a large selection to choose from.
Hi Renee,
Thank you for your review, we appreciate the feedback.
Unfortunately, this is the way we source our revenue, but we have two subscription options to use the Premium Designs
Annual for $47.88 and Monthly for $6.99.
The monthly, allows you to cancel each month, so if you were not sure you would use it over the year this might be a better option.
We also have a trial period of 7 days and if a person cancels during this period, they will not be billed. That way you can play around with the premium designs and added features and see if it is something you can use. Or you can stay on a 'Free' account, there are great free templates that you can use without paying for subscription. You would have to pay if you wanted to have something printed and shipped to you though.
Be creative, have fun or use for marketing.
For assistance and questions on the product you can contact us at [email protected] or we have a great Support Center with articles giving step by step instructions.
We hope you’ll be back to share a smile!
Es la mejor manera de compartir con familiares y amigos los mejores momentos vividos... tengo recuerdos desde que nacio mi menor hija hace 10 años y tengo la facilidad de recrearlos cada vez que quiero o de compartirlos en el facebook o por correo etc. estoy muy contenta utilizando smilebox!
I think I've been a member of Smilebox for at least 7-8 years now. I've made everything from graduation & birth announcements for myself and family to advertising a vacation home for rental. It helps make my creations look profession & impressive.
This is fantastic, thank you!
I have used Smilebox for YEARS! I love it very much!
I also am happy to see more options becoming available. Can't wait to see more embellishments becoming available that you can add or remove rather than have to use ALL or none! Thank you for continuing to add more options.
Thank you for your lovely review! We are very happy to read this.
I enjoyed making slideshows, using SmileBox. I will be using it to make more slideshows, videos and collages. I Love Using It. Thank You, so, Much.
This product is fun and very easy to use. I can easily upload photos and put them on a temporary side window. I can upload them to a variety of creative options and then I am able to enter them one at a time or all at once in any order. Music can be added and while I am still trying to figure some of it out, I think it's going to be uncomplicated as I go.
Hi Kathy,
Many thanks for your great feedback. If you do ever need assistance with the software you can contact [email protected] and we will be happy to help.
Very difficult to get to your creations and I cannot get the creations I made on my office computer on my home computer even though I am a paying customer and they were not free items... it is very annoying. If I am logged in I should be able to get all my creations no matter what computer I am on!
Hi Susan,
Smilebox is a software you download to your computer. Therefore the designs created are saved to your saved documents on the computer they were created. You can can view your designs on another computer but need to move them over, which is easily done. For step by step instructions on accessing your Smilebox account on two computers please see article: https://smilebox.zendesk.com/hc/en-us/articles/204932090-Can-I-access-my-Smilebox-account-on-two-computers- for further assistance on any matter please contact us at [email protected] or you can look through our Help Center.
Many thanks
Answer: It sounds like the pixels don't support the size you are trying to view it in. Try shrinking the output and see if that helps. If all of your pictures are still blurry, make sure your software is up to date. Hope this helps and congrats on your wedding!
Answer: Hello! Thank you for your question. F you purchase the Pro plan, you can download your creation as a video file and share it with the recipients. There would be no need to continue paying for the annual plan. If you share your creation online, you will see a Smilebox watermark and limited functionality once your subscription is canceled. Please send an email to [email protected] so we can reply faster if any questions appear.
Answer: NO charge for using the electronic cards designated as "FREE"
Answer: On my smugmug site, aaronsbarefoorphotography.smugmug.com, they typically print within 2 business days and ship via the method you choose USP Priority UPS Ground 2-5 days, or UPS Next Day. Or 2nd Day Air Mahalo Aaron
Answer: Hello! You can add a clickable link to the comments section next to the invitation.
Answer: Hello! The slideshow is always available for you if you do not delete it. Please let us know if you have any additional questions.
Answer: A: Hello! Please send an email to [email protected] or submit an online form https://support.smilebox.com/hc/en-us/requests/new so that the Smilebox Support Team could assist you as soon as possible. Thank you and take care!
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


That is really great! Thank you so much!