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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
Follow Patricia W.
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Smilebox has a great range of options for invites etc.and they are very easy to use. They can be adapted to your particular needs so the templates are quite flexible

Date of experience: November 8, 2017
Texas
2 reviews
0 helpful votes
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Finally! Easy to use and lets you really personalize any greeting/event or special photos. LOVE IT!

Date of experience: November 7, 2017
Washington
1 review
0 helpful votes
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Great Marketing Tool!
November 8, 2017

Took a little bit of playing around but got the hang of using it and love it for work and play! The one issues I have it I can't get a confirmation for billing for work, and need that to get reimburse.

Date of experience: November 7, 2017
Samantha T. SmileBox Rep
over a year old

Hi, no problem. Email [email protected] and request a receipt for the charge.

Hawaii
1 review
0 helpful votes
Follow Joshlynn K.
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Pleasingly whimsical.
November 8, 2017

Enjoyed your selection of Christmas invitations. Look forward to hearing the responses. The Event page was a little confusing. Guest may be, too. I will have to send separate follow up. Learning experience. Kept me smiling still... thank you very much.

Date of experience: November 7, 2017
Samantha T. SmileBox Rep
over a year old

Thank you! We loving getting feedback, so yes, if you would like to follow up we would be more than happy to hear it.
We will be taking your comment on board and sharing with the team. Helps us to improve.

Texas
1 review
0 helpful votes
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The best all over fastest and worry free program ever. Even a 5th grader can do it... if you are looking for ease and no bunch of money then this is the one to use, so shop around and you'll soon see that its quite a bargain and really fun and easy to use with no strings attached just plan and simple but with super great nice results..

Date of experience: November 7, 2017
New Zealand
1 review
0 helpful votes
Follow Trudy B.
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Brilliant app that allows you to personalise invites with images and music. Very easy to use too! Would recommend!

Date of experience: November 5, 2017
Samantha T. SmileBox Rep
over a year old

Thank you for the great review!

Indiana
1 review
0 helpful votes
Follow Dottie d.
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GREAT
October 30, 2017

Love this program. So easy to use. Such CUTE designs. Always something new I find when working with this program.

Date of experience: October 28, 2017
Florida
1 review
0 helpful votes
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Very Easy and Creative
October 26, 2017

Really had no issues finding a design and modifying it. Love the Event Center!
Thanks for helping me with our big day.

Date of experience: October 25, 2017
Utah
1 review
0 helpful votes
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Excellent Product
October 24, 2017

We have used SmileBox for years and have enjoyed it immensely! It has been easy to use and fun with music and slideshow capabilities. We have printed and sent by text our work. Family and Friends have enjoyed and complement both. Keep up the good work of new additions periodically! Thanks

Date of experience: October 23, 2017
Samantha T. SmileBox Rep
over a year old

That is great! Thank you!

Louisiana
1 review
0 helpful votes
Follow Jeanette F.
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I found this website several years ago, and have used it ever since. So easy and simple, and someone else has done the designing for me. Thanks so much for creating and sharing your templates.

Date of experience: October 19, 2017
Texas
1 review
0 helpful votes
Follow Sid S.
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Lets you create images to help you promote occasions and or business. Will use several times throughout the course of a year.

Date of experience: October 19, 2017
Samantha T. SmileBox Rep
over a year old

Thank you so much. We really appreciate your feedback.

India
1 review
0 helpful votes
Follow M V.
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CUTE, EASY, CREATIVE
October 17, 2017

I FIND THIS A GREAT TOOL TO ENGAGE IN THE WEB. The number of choices are good. The easy to use templates great,

Date of experience: October 15, 2017
Ohio
1 review
1 helpful vote
Follow S R.
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Fantastic!
October 14, 2017

I have been using Smilebox for the past year and I love it. I am in sales and marketing and can always find invitations and flyers that were perfect for every occasion. I loved being able to send cards and announcements to family and friends. The emails were so cute, the way they opened and the music played. This is worth every penny!

Date of experience: October 14, 2017
New Jersey
1 review
0 helpful votes
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II like because have a lot of designs cards. I'm so happy I found it and I recommended hundred porcent!

Date of experience: October 12, 2017
Samantha T. SmileBox Rep
over a year old

Thank you!

Iowa
1 review
0 helpful votes
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Quick, Simple, & Clever
October 10, 2017

Smilebox is easy to use and the designs are creative. There are very few options, as you have to accept the fonts they offer, color choices, etc., but when you send them they always make an impression.

Date of experience: October 10, 2017
Missouri
1 review
0 helpful votes
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I LOVE IT!
October 9, 2017

SMILEBOX IS AWESOME! SO EASY TO USE AND PERSONALIZE!
IM SO GLAD I FOUND IT!
IT IS EASY TO USE. AND EASY TO CREATE YOUR OWN PERSONAL BOXES. I HAVE HAD NO PROBLEM USING IT. VERY USER FRIENDLY.

Date of experience: October 8, 2017
Samantha T. SmileBox Rep
over a year old

Thank you for such a great review. So happy you are enjoying using our product.

Texas
1 review
0 helpful votes
Follow Brigitte K.
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Smiles are Happening!
October 7, 2017

Everyone of my friends and family love the smileboxes I send. They are so easy to do and bring so much pleasure, just like a cherished gift.

Date of experience: October 6, 2017
Arkansas
1 review
0 helpful votes
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Love SmileBox!
October 5, 2017

I am really enjoying SmileBox and being able to create all types of greetings easily. It's especially fun being able to incorporate my own photos into greetings. The recipients particularly enjoy the personalized cards.

Date of experience: October 4, 2017
California
1 review
0 helpful votes
Follow Faith B.
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I loved the final product! It was amazing! The onlt thing i didnt like, and maybe i just dont understand how to do it, Is I would love to be able to text out the final product. As most of my friends dont use thier email and some are not on social media. Other than that great!

Date of experience: October 3, 2017
Florida
1 review
1 helpful vote
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Fun
October 3, 2017

It was easy to use for me and it was fun to make my invitations this way. I would use the site again for any future events that I plan.

Date of experience: October 2, 2017

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA