Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of SmileBox

SmileBox

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate SmileBox?
grey stargrey stargrey stargrey stargrey star

SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Cindy G.
Unfollow Cindy G.
Share Review
Report Review

First time user
December 4, 2017

It was my first attempt at using an online evite. I appreciated the service and it was easy to use. A bit confusing to make changes because it creates a new invitation each time, but does allow you to send the one you choose. I believe next time it will be even better! Thank you Smilebox. I hope to join if I find it does work well.

Date of experience: December 3, 2017
Michigan
1 review
1 helpful vote
Follow Gary W.
Unfollow Gary W.
Share Review
Report Review

Easy to use
December 4, 2017

I found it easy to assemble my thoughts and feelings in producing my own celebration.
I started with the Free edition and was convinced to stay with them

Date of experience: December 3, 2017
Washington
1 review
0 helpful votes
Follow LATONYA R.
Unfollow LATONYA R.
Share Review
Report Review

BEAUTIFUL
December 4, 2017

I LOVE USING THIS SITE. ITS JUST WHAT I HAVE BEEN LOOKING FOR, NOT ONLY THAT, ITS VERY FUN AND LIKE NO OTHER SITE THAT I HAVE USED BEFORE TO CREATE IN SO MANY WAYS JUST BEAUTIFUL. VERY HELPFUL FOR ME SINCE I CREATE MY OWN CARDS AS WELL! I LOOK FORWARD TO THE MOST BEAUTIFUL CARDS EVEN MORE NOW TO HELP ME CREATE ON MY OWN EVEN MORE BEAUTIFUL THANKS TO THIS SITE! I love it*********

Date of experience: December 3, 2017
North Carolina
1 review
0 helpful votes
Follow Donna D.
Unfollow Donna D.
Share Review
Report Review

I had to create a photo slideshow for my mother's wake and it was a daunting task to select the pictures. But once that part was done SmileBox made the rest easy!

Date of experience: December 2, 2017
New York
2 reviews
0 helpful votes
Follow JC S.
Unfollow JC S.
Share Review
Report Review

Made a slideshow with great graphic and music quick and easy. Thanks for this easy and affordable product!

Date of experience: December 1, 2017
Nevada
1 review
0 helpful votes
Follow Dawn L.
Unfollow Dawn L.
Share Review
Report Review

I'm not very computer savvy nut I found this site by accident and I have created beautiful photos with music that I can share on Facebook or whoever I want to send them too! I have also used this for a memorial and I couldn't of asked for anything better!

Date of experience: December 1, 2017
Colorado
1 review
0 helpful votes
Follow Debra P.
Unfollow Debra P.
Share Review
Report Review

Simple yet effective
November 30, 2017

This is so simple and easy. I love it! Professional looking and inexpensive! Am using the free trial so far so good.

Date of experience: November 29, 2017
North Carolina
1 review
0 helpful votes
Follow Amber D.
Unfollow Amber D.
Share Review
Report Review

LOVE IT!
November 26, 2017

I have created birthday slideshows for both my daughter and my son using Smilebox. My daughter recently passed away this year, and Smilebox gave us the opportunity to put a BEAUTIFUL slideshow together in her memory! If you have some time, you can create amazing videos that will be treasured for a lifetime. Thank you, Smilebox!

Date of experience: November 26, 2017
Canada
1 review
0 helpful votes
Follow Patricia M.
Unfollow Patricia M.
Share Review
Report Review

I have been using Smilebox for years and I am disappointed that you can't just pay for a one month membership as before. It was so nice to send Christmas Cards or sign up for a month to send Birthday cards. Now you have to sign up for the year and that becomes a bit expensive for pensioners.

Date of experience: November 25, 2017
Singapore
1 review
0 helpful votes
Follow Tiffany A.
Unfollow Tiffany A.
Share Review
Report Review

Personalized Invitation
November 26, 2017

Easy to use, nice application. I made beautiful invitation for our 2018 Family Reunion. I can easily access my creation and can easily edit it according to what I want.

Date of experience: November 25, 2017
Indiana
1 review
0 helpful votes
Follow MaryAnn S.
Unfollow MaryAnn S.
Share Review
Report Review

Thanks
November 23, 2017

I got to do our new granddaughters pictures and thought this was an awesome way to show them off! It was fast and easy. Only thing would make it better is a way to know what pictures you have put on slides easier. I just deleted them. Maybe an add all would help then we can arrange them.

Date of experience: November 22, 2017
California
1 review
0 helpful votes
Follow Carol G.
Unfollow Carol G.
Share Review
Report Review

I've been using Smilebox since 2008 for great animated greeting cards and slide shows. I love that it keeps a history of all your creations and that can access them to help you remember what you created for whom. It's one of those online programs that I wouldn't be without!

Date of experience: November 21, 2017
Samantha T. SmileBox Rep
over a year old

Thank you so much for this great review. Really brightens our day!

TT
1 review
0 helpful votes
Follow Thais G.
Unfollow Thais G.
Share Review
Report Review

Easy and fun
November 18, 2017

I found this very created and easy to manage, love the choice it offers for any occasion, easy to send and update on your own.

Date of experience: November 17, 2017
South Africa
1 review
0 helpful votes
Follow Samantha T.
Unfollow Samantha T.
Share Review
Report Review

Simplicity
November 18, 2017

Select from hundreds of templates, upload pics, do a change here or there if desired. Save, print or publish - eezie peezie

Date of experience: November 16, 2017
Canada
1 review
0 helpful votes
Follow Jennifer P.
Unfollow Jennifer P.
Share Review
Report Review

Creative and fun!
November 16, 2017

I love the creations I can make, but I wish there was a way they could carry over from one desktop to another, as I have Smilebox downloaded on two different computers.

Date of experience: November 16, 2017
Samantha T. SmileBox Rep
over a year old

Thank you for your review! Please visit our article - 'Can I Access My Smilebox Account on Two Computers': https://smilebox.zendesk.com/hc/en-us/articles/204932090
In article features a section with instructions on how to transfer creations onto your second computer, so you can work on them from there. If you have any queries you can contact us at [email protected]
Thank you!

Florida
1 review
0 helpful votes
Follow florence u.
Unfollow florence u.
Share Review
Report Review

So easy!
November 14, 2017

I found this very easy to create and share! Great way to express sentiments! It iworks for so any occasions!

Date of experience: November 14, 2017
California
1 review
0 helpful votes
Follow Karen L.
Unfollow Karen L.
Share Review
Report Review

Super Easy & Fun
November 14, 2017

I love SmileBox! I send invites for our company Christmas Party, and it looks professionally done! I like it that I get a large variety of things to choose from, including music to make the invites that much more special. SmileBox is my GO TO for cards and invites :)

Date of experience: November 13, 2017
Washington
1 review
0 helpful votes
Follow Louanne B.
Unfollow Louanne B.
Share Review
Report Review

I have been a smileBox customer for quite a while. I have used almost all of the formats and look forward to new ones. I love that you can change your own title. The ideas are endless. SmileBox is the first part of my pages. I like to print 8X10 sizes. I then put them on a 12X12 acid free paper, add embellishments' maybe some ribbon. I give this program 6 stars and would recommend it to everyone I know. Thank you!

+5
Date of experience: November 11, 2017
Samantha T. SmileBox Rep
over a year old

Thank You!
Amazing review and feedback. We loved reading this.
Really makes our day. So please continue to enjoy.
We love the tips!

Arizona
1 review
0 helpful votes
Follow Charlotte S.
Unfollow Charlotte S.
Share Review
Report Review

Easy and fun!
November 11, 2017

It is so nice to have a way to share many photos in a fun slideshow with music, captions and more. So many options for design, etc.

Date of experience: November 10, 2017
Florida
1 review
0 helpful votes
Follow Andi H.
Unfollow Andi H.
Share Review
Report Review

This is the easiest way to share your pictures in a cute, stylish, and pleasing manner. Love it! I have been using Smilebox since I first saw it many years ago.

Date of experience: November 9, 2017
Samantha T. SmileBox Rep
over a year old

Thank you!
We love hearing from our customers and getting the feedback.

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA