Smartstyle

Please don't go there they make it look like a dog chewed your hair. I knew they were bad but I didn't realize it was gonna be this bad!

The lady didnt do a good job on my hair i wanted stack
She didnt do a all my roots still blond roots

I would like a refund of the service cause i spent way too much for the services that were not provided. I wanted gray covered and blonde highlights and my hair came out red and no highlights.

I went into the salon 3 days ago for some Lavender Mint conditioner. Melissa walked over and asked me what I needed. I told her that I needed the Lavender Mint conditioner. We walked over to the product shelf and she took the bottle down and handed it to me. I didn't have my glasses on so I assumed it was what I asked for. I checked out with no issues. Today, I noticed that she had sold me shampoo, not conditioner. I went back today, to swap it out and was told by Melissa, that they were out of the conditioner. She told me that I had picked the wrong product not her and there aren't any refunds. Well, it's her word against mine, but without my glasses on, I wouldn't have even attempted to take anything off the shelf. She told me to look at my receipt about their no return policy and pretty much turned on her heel and walked away. Needless to say, with her uncaring attitude, I won't be back to buy my products there, which I have, many times, in the past. Policy is policy, I get it, but she just wasn't nice about it at all.

My hair was down to my butt, I asked for 3 inches off and she cut off 6, the cut is supppppperrrr uneven, like 3 inches uneven from the other side

I asked for layers in the front and got 6 to 8 inches cut off instead. Like a mullet. And instead of the manager coming to fix it. They told me oh u just don't have to pay. My daughter hair looks horrible. Took her to 3 places afterwards and they all said OMG. Could never even speak cause the lady just continues to talk over me. My daughter just lost so much hair. Worse experience EVER

I had my hair cut earlier this afternoon, when I arrived they had a walk in available so I went and sat down in the chair. I was in and out within 10 minutes, that it's self was rushed. I asked for a mid drop fade and not to touch the top. They went up way to high, and my fade is like wavy all around the side. The one side goes up higher than the other. I usually have a different stylist but she wasn't there. This stylist rushed my haircut and other clients that were ahead of me. And she nicked the back of my neck a couple times.

*1/5 Stars - Avoid SmartStyle at All Costs!*

I recently experienced wrongful termination and a hostile work environment at SmartStyle. Here's why:

*Wrongful Termination*

- No verbal warning or three write-ups, violating company policy
- Fired for allegedly breaking a rule, but true reasons were unfair and unjust

*Hostile Work Environment*

- Constant belittling and unprofessional behavior from colleagues and management
- Jealousy and bullying from coworkers (Geo)
- Manager Maribel's yelling and humiliation

*Defamation of Character*

- False statements harming my reputation
- Unsubstantiated accusations

*Retaliation*

- Terminated after requesting raises for staff and myself
- Targeted after stepping down from management

*Supporting Evidence*

- Positive performance evaluations
- Google reviews (2.5-4.5 stars)
- Text messages from Manager Maribel
- Witness statements (coworkers, clients)

*Beware!*

SmartStyle prioritizes profits over employee well-being and customer satisfaction. Consider alternative salons.

*Would Not Recommend!*

Lady was a complete $#*! for no reason she is not nice and talked to customers with no respect I would NOT reccomend. She was also being very rude to my special needs client who just wanted a haircut

My daughter went in for highlights and a hair cut. April did an amazing job and talked her through everything. Atmosphere was good.

After 20 years with a stylist ended up in Catskill for a haircut for a trip I was going on. Sherry made me feel very comfortable and every time I leave I almost feel like a new person. I wouldn't go anywhere else. Great service

Brandi Duffy does an excellent on haircuts and superb job on color. I had a partial highlight and cut. I love it and have so many complements on my new look. Thank you
Margaret

This is a plain chop shop salon I cut hair personally, and when my brother in law had to come to me to fix my nephews hair that is unacceptable and for you to let him leave like that and say omg it looks so good! No ur out of your mind personally that salon should not be open! And second of all you charged him for a terrible haircut 10 out of 10 NEVER GET YOUR HAIRCUT HERE unless you like jacked up haircuts. Here are the befores and the after that I had to fix thank you

I went to the Walmart in Kendall FL and I want to partial highlights. They did the whole hair highlighted. I did not want that. I went back for them to fix it and they messed up again turning my hair back to natural color so I put it all that money for nothing. They did not do anything. Do not go to them. It's a total waste of money

I was done shopping and I walked into the Smart Style Salon in Potsdam, NY. I was greeted by Gabbie. She was wonderful. Very efficient and professional. She was very attentive and made me feel very comfortable. My haircut turned out spectacular.

Ashley is professional, personable, and knowledgeable in her work. She helps be figure out what I want. Recently she was so helpful with my granddaughter fixing her hair color.

I was in need of a new style/haircut. So I decided to give Smart Style a try. Katy was very talkative and friendly. I told her I want a shag pixie and I showed her several pictures. It looked kinda like what I wanted. It wasn't short enough so I told her and she didn't seem mad. She blowed dry my hair like an old lady. I gave her tip paid and left.

When I got home I wetted my hair so I could style it like I wanted it. The back was way off, one side longer than the other. My sides were uneven. I saved the best for last!

My hair is about 5 inches on top and my daughter pointed out that there's a big section on very top that was CUT about 11/2 short!

OHMYGOSH why did she do that? Was it because I politely told her to cut shorter all over!?

I'm done with Katy at Smart Style! :(

Loud salsa music, can't hear or talk, manager said we're just having fun. This manager and latin hairdresser are very direspectful. I don't think what my hairdresser thought. Embarassed!