Smartstyle

I went into your SmartStyle location in Walmart on 19th St. In Moore Oklahoma on Sunday, July 4 to get my hair done. I normally have my hair done by Aston, but she wasn't there so I went with another lady and I took my own product with me because that's what Aston showed me to use on my hair. This other lady would not put it in the way I wanted it to how I was showed. And then she proceeded to do my hair determined to put her own product in it and when it was all said and done she charge me $35. I normally pay $25 +5 dollar tip. To pay $ 35.00 + tip to have your hair washed and fixed is Absurd! Well I called on July 5 and spoke with Jack apparently the manager and he got very loud with me. I know a flat iron apparently cost 10 extra dollars which is ridiculous, but she did not use a flat Iron on my hair all he could say was how do you want me to fix this, tell me how to fix us, what do you want me to do to fix this, well by God do your job. I was fed up with his loud voice at me so now I'm here making my complaint. Hope I am saying her name right Aston she is an awesome hairdresser. She knows her product, she knows what she's doing and she listens to the customer and does what the customer wants. She's amazing! When someone finds a good hairstylist which is more than probably 1 million they want to stay with them, but the way I was treated by Jack I don't know if I want that or not. Sincerely, Corina Burchill

We had a lady name Emmy she worked fast and did a great job on my sons hair I can't find to many pple that can cut my sons hair like she did

Thank you, so much for the cut I am enjoying it very much! I also thank you for the products you subjected as well!
Best Wishes
LeslieHerrin

Went to Smartstyle at Hazle Township, PA on 05/25/21 at 6:30pm for a haircut. Website states they are open till 8pm. I stood there and the 2 hair stylists just stared at me, didn't greet me, nor asked me what I needed, continued with their customer, then a hair stylist finally came to me and asked me what I needed at 6:55pm just to tell me they are closing in 5 minutes. They saw me stood there for 25 minutes and did not even apologize for the wait. I went to their website to write a feedback but did not hear from anyone, no one wrote back to apologize. I went to great clips the next day as soon as I walked in both hair stylists greeted me and I got a nice haircut, their hair stylist provided good customer service, has good manners and very professional the opposite of Smartstyle (not smart at all). They should fix their websites hours of operation, should respond to customer feedback and most importantly should be professional and should provide good customer service.

Vickie has done my hair for a several yrs she can roll a perm faster than any beautician l have ever had. Believe me l have had many for many yrs. She is the friendliest most efficient hair stylist bar NONE. U tell her want u want and how u want and it is done to the tee. She runs a tight ship BUT her staff and herself r the greatest. They r all friendly professional and she ESPEDCIALLY cares and is concerned for all her clients! Could not ask for a better stylist in the world. I LUV HER DEARLY! TOP OF THE NOTCH SHE IS! My name is Linda Allen Ft Collins Co

I had my hair colored by the mother and daughter team that operate this salon on1/12/21 I left I tears my color was horrible my hair was so dry I left with a affro I was in tears I was treated awful no professionalism this needs to be addressed I paid $105 I wouldn't go back if it was free I wasn't given a receipt

PLEASE READ. Called in last week explaining I wanted my red roots to be touched up blonde, and was quoted starting at $60. Got there, and after washing my hair twice, blow drying it without heat protectant twice, she said that's as far as "color without bleach" would get me and lectured me about being wrong about the price of bleach. Then why was I misinformed? This was Blanca. My hair was brittle and breaking at my bangs and in the back when I'd turn my head the wrong way, so my friend told me to talk to Beth, the manager, after she evened my 2" difference on each side trim. Called and asked for her, explaining the situation. She gave me a free keratin treatment to fix the mistake her staff made, now going from three hours of my time wasted to almost four and $76 later. Said she'd fix it for $50 (bleach, a bottom color, and another free keratin treatment). We set up an appointment, but I ended up getting called in and called to reschedule and told the staff with Beth. I just got a call from Beth saying that time wouldn't work. I can't keep chasing and wasting my time, and honestly shouldn't be paying the extra $50 anyway. Don't make the mistake I did! It's worth it to pay more, save your time, save you a breakdown about your hair breaking and looking terrible before the holidays.The owner has now Facebook messaged me to remove this honest review protected by consumer rights. Unbelievable. Blocked after she got the last word on Messenger because her first message was very intimidating and all she said on the second one was to wait for the district manager. Because she was blocked there, she took it upon herself to text message me, reiterating her point. I feel unsafe. This post here in case it is evidence and I am on the news. I was just mad before but now I'm beyond feeling uncomfortable about my safety. Please be careful where you go! I should not be scared into submission! This is essentially cyberstalking at this point! At no point in time was it professional to send an intimidating message on a customers social media and find another outlet to contact them with because of said blocking! Corporate can't come soon enough.

Recently I had visited this salon at 15 Resolution Drive in Brampton, ON, to get my hair coloured. The service is very bad and I was treated as a piece of dirt. The attitude of the staffs is extremely rude and the manager of the store is so indifferent. To top it they charged me $69 for only colouring my hair partially saying since the rest of the hair had stains of henna, it could not be coloured as according to the girl who attended me said "then my hair would burn". I did not exactly understand what she meant. Then once she asked me to come over to wash the colour off my hair, I asked her if it's ok to leave my handbag on the adjacent counter to which she said it's ok to leave it there. As there was a barrier(sort of a partial screen) between the washing area and the seating area where they actually do the colouring and stuff, I could not see what was going on, at the other side. I left it there as there was no other customer at that point in the salon excepting one other staff and the manager herself. Then once I was done and went to pay the cash, when I opened my handbag, lo and behold, my entire cash was GONE! After making the payment with my card, I came out. Then I and my husband called the security guard and explained the whole thing to them. They asked me to show where I was sitting in the salon and where I had left my handbag. While leaving the store the manager of the store asks me "is everything ok?" though she knew I had lost my money in the salon. She neither tried to help me find the cash previously and had kept chatting and giggling with the staff who had attended me. So impolite and indifferent she was! Then after we left the store, after a while, this manager calls me over the phone saying she just found the money in her store! So once the guards arrived, I told them what she said and we went once again to the salon. Upon arriving I learned that the money had somehow magically found a place between two poles (may be it jumped out of handbag to do this)?! The manager told me "see it was here, I found it between these two poles, it must have fallen from your hand here". Some wonders happening in the store may be, I thought, as when there was no cash left in my handbag, it found its place between the poles!. So I collected my cash and came out. The guards told there are apparently no customer visiting this store. It seems and I learned very rarely people are seen visiting this store and they also told me one more thing that the cash disappearing from my handbag was the inside thing, meaning one of the salon people themselves had robbed my cash. This said, after a while of having left the store, the manager probably panicked that I might take this to the next level. Only then, she phoned me twice to apologize. The amount they stole was almost $100. All this wasted my precious amount of time (4 hours in total)! This they did having been told in the beginning itself that I had to leave for a studio to get some family pics taken which I did eventually, reaching the studio just in time before it was about to close. Nevertheless, I shall never again visit any Smart style salon in future.