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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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They charge me extra for what they mention on website. It is so unfair I didn't liked that
Bought ticket to prague the display had the checked baggage hilighted did not get they scan to believe you get it
显示的是加元，但最后扣款的是美元。且汇率极不合理。
商家讲究诚信、诚意，明码标价，不可挂羊头卖狗肉，有名无实。
Dear Customer,
We apologize for any confusion regarding currency conversion. We aim to provide transparent pricing throughout the booking process, and we regret if this was not your experience.
Please be advised that selecting a currency other than USD is done to provide you with the equivalent fare for the chosen currency. However, it is important to note that on the final booking page, just above the 'BOOK' tab, the total trip cost is clearly specified in USD.
We recommend verifying the currency conversion details with your bank, as the conversion process is managed by the credit card issuing bank. This will ensure clarity and transparency regarding the final amount charged.
If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Regards,
Team Smartfares
We chose SmartFares because they offered a great deal on a last minute flight.
The communication has been very good and we are looking forward to our trip.
No complaints with my reservation process.
I would like to be able to add my FF #
Good to access and clear language. When the cost feature was also included in Cdn funds with no surprises.
I didn't receive my confirmation right away, and had to contact customer service as every booking came with the information; that the payment couldn't be done. Then I received a confirmation email even though - had to contact customer service, she said one of the tree booking attempts went through. It was so difficult and confusing - I had no change to understand the process and the information saying that your payment has been declined even though it hasn't is quite inconvenient, as I could have ended up with three tickets then…
Dear Customer,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experience and regret that it didn’t meet your expectations.
It's disheartening to learn about the issues you faced, and we want to make things right. To address your concerns thoroughly, we’ve arranged for one of our supervisors to give you a callback. They will be in touch soon to discuss the matter in detail and work towards a resolution that meets your satisfaction.
We appreciate your patience and the opportunity to resolve this.
Regards,
Team Smartfares
They responded to my return letter immediately, and immediately responded and helped. Thank you very much.Good Job 👍
I have booked two tickets with the final price of 3227,26 Euro, but my credit card has been charged with 3359,75 Euro! I have wrote to the customer service, but I still haven't got neither any refund nor any response! An hour after buying the ticket, someone called and said there's no seats available on the day you wish to fly and they changed our tip plan. We had to travel one day earlier. But after I checked with the airline, there were seats available on my wish day of travel. Very unprofessional. I will never book through this company again and I will inform all my friends to be aware of that.
Dear Customer,
We sincerely apologize for any confusion or inconvenience you encountered regarding the currency display. We recognize the importance of providing clear and accurate pricing information to our valued customers.
It's worth noting that our website offers the option to adjust the currency on the search page, allowing our customers to view the equivalent value in their preferred currency. Upon reaching the final transaction page, we make it clear in the terms and conditions section that the amount will be charged in USD. We also highlight that if the credit card used is not in USD, there may be additional fees imposed by the issuing bank. We apologize if this was not sufficiently communicated during your experience.
To address your concerns thoroughly, we’ve arranged for one of our supervisors to give you a callback. They will be in touch soon to discuss the matter in detail and work towards a resolution that meets your satisfaction.
We appreciate your patience and the opportunity to resolve this.
Regards,
Team Smartfares
Good and satisfied with all the services. Thank you so much.
The process was super easy to get a fly! And if you have any doubt, they responded very quickly!
Me gusto todo fue un éxito la compra fue procesada de inmediato
I was looking in other sites, I like smarfares, they are giving the best deals for now
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We apologize for any confusion regarding currency conversion. We aim to provide transparent pricing throughout the booking process, and we regret if this was not your experience.
Please be advised that selecting a currency other than USD is done to provide you with the equivalent fare for the chosen currency. However, it is important to note that on the final booking page, just above the 'BOOK' tab, the total trip cost is clearly specified in USD.
We recommend verifying the currency conversion details with your bank, as the conversion process is managed by the credit card issuing bank. This will ensure clarity and transparency regarding the final amount charged.
If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Regards,
Team Smartfares