SmartFaresReviews 10,283

Dear Customer,

We’re truly sorry to hear about your experience and understand your frustration. We want to clarify that airlines set airfares, and unfortunately, we don’t have control over their pricing or availability.

When we attempted to confirm your booking, the fare you initially saw was no longer available. We tried to secure your reservation but couldn’t honor the original fare as the airline's terms changed. As a result, we had no choice but to cancel the transaction. We would also like to clarify that when a transaction is cancelled, the original authorization should typically disappear from your statement within 24-48 hours. However, some banks may not immediately recognize void requests, leading to a delay in updating your statement.

We’re genuinely sorry for any inconvenience this may have caused. If there’s anything else we can do to assist you or if you have further questions, feel free to reach out.

Thank you for your understanding.

Regards,
Team Smartfares

Dear Customer,

Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding your baggage allowance. It’s important to us that all our customers have a smooth experience, and we regret that this was not the case for you.

We would appreciate the opportunity to investigate this further and ensure it doesn’t happen again. Please reach out to us at [email protected] with your booking details so we can assist you directly.

Thank you for bringing this to our attention, and we hope we can better serve you in the future.

Regards,
Team Smartfares

Dear Customer,

Thank you for your feedback! I’m glad to hear you liked the service, though I’m sorry for the confusion regarding the final amount. The difference you noticed between the 808 Euros and the 900 Euros is due to the currency conversion rate applied by your credit card issuing bank. These rates can fluctuate and may include additional fees that are outside of our control.

Please be advised that selecting a currency other than USD is done to provide you with the equivalent fare for the chosen currency. However, it is important to note that on the final booking page, just above the 'BOOK' tab, the total trip cost is specified in USD.

We recommend verifying the currency conversion details with your bank, as the conversion process is managed by the credit card issuing bank. This will ensure clarity and transparency regarding the final amount charged.

If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Regards,
Team Smartfares

Dear Customer,

We're truly sorry to hear about your experience and any inconvenience it may have caused. Your feedback is invaluable to us, and we take it very seriously.

Upon investigating, we see that the transactions were promptly voided as per your request to cancel the reservation. It is important to note that when a transaction is voided, the original authorization should typically be removed from your statement within 24-48 hours. However, some banks may experience delays in recognizing void requests, leading to a temporary persistence of the charges on your statement.

If you continue to observe these charges beyond the aforementioned timeframe, we recommend reaching out to your bank. They should be able to locate the void request in their system and promptly update your statement. If you have any further concerns or need assistance, please don't hesitate to contact us directly at [email protected].

Regards,
Team Smartfares

Dear Customer,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found the booking process simple and easy going, and that you enjoyed your trip. It’s great to know that our fare pricing met your expectations once again.

We appreciate your continued trust in Smartfares and look forward to assisting you with your travel needs in the future. If you need anything else, don’t hesitate to reach out.

Regards,
Team Smartfares

Dear Customer,

Thank you for your feedback! We’re glad to hear that your reservation was confirmed quickly. We appreciate your suggestion about making the itinerary more formal and will take it into consideration as we strive to improve our services.

It’s great to know you chose us based on a recommendation, and we’re honored to have met your expectations. If you have any more feedback or need further assistance, please feel free to reach out.

Thanks again for your support!

Regards,
Team Smartfares

Dear Customer,

Thank you for your honest feedback. We’re pleased to hear that you found our pricing reasonable and appreciated the prompt feedback and responses you received.

We’re sorry to learn about the issues you encountered with some of our representatives. This is certainly not the level of service we aim to provide. Your comments will help us address these concerns and improve our team’s knowledge and service.

Thank you for choosing Smartfares, and we hope to better meet your expectations in the future. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Regards,
Team Smartfares

Dear Customer,

Thank you for your feedback. I understand the importance of clarity regarding changes in value, especially if a reservation is canceled. We strive to provide transparent information throughout the booking process and will take your suggestion into account to improve our service.

We’re glad to hear you chose us based on a recommendation and hope to continue meeting your expectations. If you have any other concerns or need further assistance, please don’t hesitate to reach out.

Regards,
Team Smartfares

Dear Customer,

Thank you for your positive feedback! We’re thrilled to hear that you found our website easy to use and friendly.

Regarding your request to confirm a gluten-free meal on the plane, please contact the airline directly or visit their website to ensure your meal preference is noted. If you need any assistance with this or have other questions, feel free to reach out to us.

We appreciate you choosing us for our competitive prices and look forward to helping you with your future travel needs!

Regards,
Team Smartfares

Dear Customer,

Thank you for your feedback. I’m sorry to hear that the follow-up call about seat selection were not communicated clearly. Transparency is important to us, and we’ll work on improving how we disclose any additional fees.

We appreciate you bringing this to our attention and will use your input to enhance our service. If you have any more concerns or need further assistance, please feel free to reach out.

Thank you for choosing us, and we hope to provide a smoother experience in the future.

Regards,
Team Smartfares

Dear Customer,

I’m sorry to hear about your experience. I want to clarify that the flight fares are dynamic and can change based on availability and other factors. This means that the price shown during the search process may not be guaranteed until the ticket is fully booked and confirmed. As a travel agency, we do not control the airline's inventory. Despite our best efforts, we were unable to secure the ticket at the initially advertised fare.

I appreciate your feedback and am glad to hear that your money was returned. If you have any more concerns or need further assistance, please feel free to reach out.

Regards,
Team Smartfares

Dear Customer,

Thank you for your wonderful review! We’re delighted to hear that you had a great experience and found our service easy and reliable.

It’s fantastic to know that our fair pricing played a role in your decision to choose us. We look forward to serving you again in the future. If you need any further assistance, please don’t hesitate to reach out. Safe travels!

Regards,
Team Smartfares

Dear Customer,

We apologize for any confusion regarding currency conversion. We aim to provide transparent pricing throughout the booking process, and we regret if this was not your experience.

Please be advised that selecting a currency other than USD is done to provide you with the equivalent fare for the chosen currency. However, it is important to note that on the final booking page, just above the 'BOOK' tab, the total trip cost is clearly specified in USD.

We recommend verifying the currency conversion details with your bank, as the conversion process is managed by the credit card issuing bank. This will ensure clarity and transparency regarding the final amount charged.

If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Regards,
Team Smartfares