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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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They cannot provide the tickets for the price they offer them for on their site. You pay, then your horror begins, because they want you to contact their awful Customer Service. They start offering the same tickets for much more, or alternatives. If you want your money back, they want cancellation fee, but that's a scam as they are unable to provide the services/goods, so you are not cancelling anything.
Be careful, stay away, use another website. If something is too good to be true, more than likely it's not true.
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Fake scam prices the agent after 1 day called and said price is not available anymore and asked me to pay more.
They sent me an email that explained I needed to call them to complete my reservation, when I called them they toldme that I needed to pay 3 times the value that I was suposed to pay and then when I told them no, ant to give me back the many they hang up.
I am extremely disappointed with the service, because the fares provided at the web page were completely off. When I completed the transaction I got an email with a message the tickets were not confirmed by an airline and I should contact SmartFares ASAP. During this conversation I was told the prices changed in the meantime and they are able to offer me a tickets 200$ more expensive. I canceled my order. Additionally, pre authorization blocked my card for more than few hours and I was not able to purchase tickets from other sources. (It was 5 tickets together). Avoid Smart Fares as it is SCAM
Bait and switch scam travel site, tried buying two international business class air fares, quoted price was $*******. You just charged my card for $*******, even though I declined all extras. Then after completing the booking, I get an email, oh, those seats for that quoted fare is no longer available, it's even more, call us to sort out. Of course, if I do another search, you're still quoting that non-existent fare. Don't bother with them.
Easy. Confirming purchase of flight email should be given faster but overall fine experience so far
I called the company to help
Me confirm. The representative was very friendly and helped me confirm my parents flight. Very professional. Thank you
Me pareció buen servicio, tuve varios temas y los resolvieron. Gracias
Vi har ej trots bokningsbekräftelse ej mottagit några biljetter, pengar har reserverats från vårt konto, men efter mer än 24 timmar har inget hänt.
Vi är oroliga. Är vi lurade?
My experience sucked they kept declining my card and when trying to talk someone I was on hold and kept going back and forth, someone even hung up on me and they just want to charge you more and more do not use them for anything. It was exhausting I just ended up paying a few dollars more and booking through the airline.
Estoy esperando los billetes de la aerolínea, por el momento no tengo novedades. Espero esté todo bien. Es la primera vez que compro por este medio
Overall, the booking experience was easy. I find all the additional extras that you can add to the cost unnecessary.
Directly after buying the ticket, i couldn't reserve my seat. And the response and seat reservation was very quickly done by asking with a short mail. Thank you
Our experience with SmartFares was great and we'll recommend it to our friends and family
I booked a flight for March and they didn't complete my transaction because the price of the flight changed and they didn't notify me. When I called and asked about it they asked for an extra $300 to book the reservation.
It has been good. Haven't had a problem and when I need to make a change it's always easy.
All attempts to respond to your email through the address: *******@travelerhelpdesk.com
Failed to go through and were went back to me.
Thankfully, customer service rep on the phone was incredibly helpful
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members