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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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No information about luggage. The price displayed online was consistent until the payment process. However, after receiving the payment confirmation, I was charged a higher amount than the one initially presented online. I chose your platform solely because it appeared to offer a cheaper price, but in the end, we ended up paying the same as the official Turkish Airlines website price. I have screenshots of all these discrepancies."
Fuen un muy buen excelente precio a comparación de otras páginas de vente de vuelos
Got 2 flights and was directed to make sure each available. Caused me a bit of concern, but both available. 3rd leg was a pain thru Jetblue, so I booked independently via Alaska air.
I got charged 100% of the cost of the flight and turned out that the flight was not available at that price. In return, I still haven't got my money back. This is fraudulent behavior.
Good service but u should mention baggage detail on confirmation ticket
Quick and efficient. I would definitely refer this website to friends and family.
Excellent experience good service and I love the fast I received
Customer service representative was really disrespectful… it was the worst experience… they don't want to help you. I was just asking for some email confirmations and the guy said "how many times do I have to tell you you are going to receive the reimbursement but with no email confirmation and he hung up.
Hand down the best pricing! Excellent and fast! I'll be booking next time!
The web site can be a bit clunky but if you put the time in you can find some really competitive fares.
The ongoing support was very good.
It was effectively handled, and my reservation was completed.
When I booked a couple of airline tickets through Smartfares, the checked baggage was included in the price, but when I got the tickets, it was not. Fortunately, I was allowed to cancel the tickets.
Dear Customer,
We’re sorry to hear about your experience and understand your frustration. Depending on the fare type, checked baggage may or may not be included in the price. Unfortunately, the fare you selected did not include checked baggage.
However, we’re glad to see that, as per your request, your booking was cancelled, and the transaction was promptly processed.
If you have any further questions or need assistance with future bookings, we’re here to help!
Regards,
Team Smartfares
Very easy to complete and fast. Abraham was patient and very helpful
Among several AM airline flights was a PM flight that I scheduled, thinking I was scheduling a morning flight. I called SmartFares within 5-10 minutes of scheduling the PM flight, to report the mistake, and requested that I could cancel the mistaken PM flight and schedule a morning flight. This was declined and I was charged a heavy penalty to make a new flight schedule. The first flight schedule was an error, reported within the 5-10 minutes already noted, yet was given little consideration as being an error timely reported. Will use other discount flight providers than SmartFares in future.
Great experience. Last minute deal was great. Received itinerary fast!
I followed a link to an offer for $1200 flights and they accepted payment by putting a hold on my card. I soon got a message that the booking wasn't confirmed. I called them as requested on the US help line and was offered alternative fares… at $3000. It's an absolute SCAM. Similar flights with other providers were $1500.
I was obligated to buy with different price if not will have to pay usd 170 for penalty?
They cannot provide the tickets for the price they offer them for on their site. You pay, then your horror begins, because they want you to contact their awful Customer Service. They start offering the same tickets for much more, or alternatives. If you want your money back, they want cancellation fee, but that's a scam as they are unable to provide the services/goods, so you are not cancelling anything.
Be careful, stay away, use another website. If something is too good to be true, more than likely it's not true.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for sharing your feedback, and we're truly sorry to hear about your concerns. We want to address the issues you've raised to ensure your experience is understood.
Firstly, please be assured that checked-in baggage of 30 Kgs per person is included in the ticket cost. We hope this helps clarify any confusion regarding baggage.
Regarding the price discrepancy, we have reviewed your case and can confirm that the amount charged was exactly as agreed upon during the booking process. It's important to note that when you select a currency other than USD, it is to provide you with an equivalent fare for your chosen currency. However, the total trip cost in USD is clearly stated on the final booking page, right above the 'BOOK' button, allowing you to confirm the total amount before proceeding.
The currency conversion is handled by your credit card issuing bank, so we recommend verifying the details of the conversion with them for full clarity on the final amount charged.
We sincerely appreciate your feedback, and we hope this explanation helps resolve any confusion. If you have any further questions or need assistance, please don’t hesitate to reach out to us at [email protected].
Regards,
Team Smartfares