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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I experienced a good memory through SmartFares. The price was reasonable and the response time was approprite.
After paying for my tickets, I was told that I would have to pay an extra $350 for the baggage to complete the purchase. I complained about the unexpected extra payment, so you reduced it to $216. Still, you should have mentioned that this is a mandatory extra payment before I made the purchase.
Good experience, easy for booking …………………………………………………………..
Nice but the issue of cyber security needs to be improved so that crime cannot take place
Hi very happy and thank you very much. Could I please be advised as to when I will receive my ticket and also, why is it showing no bags? When I booked it was one cabin bag and one check in bag. Please come back to me.
Easy and straight forward, and most important has the lowest price of all other platforms
Satisfactory, easy and affordable. This is my first experience
Horrible después de comprar me llmn para decirme que el precio es el doble que noe devolveran nada estoy hablando con un abogado ya que grabe la conversación y los denunciarey demandare. También manejo IA se lo que hacen
I got a booking confirmacion e-mail and send my Passport and card copy yesterday. But still my booking is penging.
I wonder when I can get guarante.
If there is a probrem with my credit card, please give me a message.
I booked a flight from Arusha to Zanzibar, using Smartfares because their cheapest fares. A couple a minutes passed before I received a call from Smartfares, telling me that there was a mistake and I had to pay 62% in addition to the original price. There was not any other alternative, but paying that extracost, which was immediately charged by them to my credit card without my confirmation. It was a terrible experience, the first and the last one with Smartfares.
I bought a ticket luggage included. Once I paid I ve been told " maybe there will be additional charges for luggage, please visit the website if the company" which I did. No informations about this. At the airport, I had to pay 100 dollars. Never ever again.
En lo personal me dio miedo al principio por qué no conocía la página pero hasta ahorita estoy bastante conforme
This is the first time a travel agency hasn't honored my reservation. The excuse is too unbelievable, and then they offer me a flight plan I don't like. I would never recommend you.
Very low rates compared to other service providers and the ease with which we were able to book the tickets was awesome...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Greetings from Smartfares!
Thank you for your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience you encountered and would like to address your concerns.
Please note that our fares are dynamic and subject to change based on availability and demand. Upon reviewing your case, we found that your booking could not be processed due to a credit card decline. Additionally, one of our representatives attempted to contact you multiple times without success. Unfortunately, because we did not receive a response, and due to the dynamic nature of airfare pricing, the fare changed, and the booking was subsequently canceled.
If there is anything further we can do to assist you with a new reservation or if you have any additional concerns, please don’t hesitate to contact us directly at [email protected].
We appreciate your understanding.
Best regards,