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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Dear Customer,
Thank you for your glowing review! We're delighted to have been a part of your travel plans and to have provided a seamless booking experience.Your satisfaction is our priority, and we're grateful for the opportunity to serve you.
Regards,
Team SmartFares
I was over charged for our flights booking and have still not received the booking confirmation. The email address given for customer services does not exist, so there is no way of communicating with Smartfares.
Dear Customer,
We sincerely apologize for the inconvenience you have experienced with your booking and the challenges in reaching our customer service team. Please be assured that this does not reflect the standard of service we strive to provide.
Our team attempted to contact you via phone and email but was unable to reach you.
Regarding over charge, please note selecting a currency other than USD is intended to display the fare in your preferred currency. However, please note that the total trip cost is clearly indicated in USD on the final booking page, just above the 'BOOK' button. We recommend verifying the currency conversion details with your bank, as the conversion process is managed by your credit card issuer. This will help ensure clarity regarding the final amount charged.
Upon checking our records the booking confirmation was successfully sent you on 5/11/2025 6:47:36 AM. we kindly ask you to check your register email.
We truly value your business and hope to have the opportunity to assist you further in the future. If you have any additional questions or require further assistance, please do not hesitate to contact us directly at [email protected].
Thank you for your understanding.
Sincerely,
Team SmartFares
Dear Customer,
Thank you for your kind feedback. We're delighted to hear that your ticket purchasing experience was smooth and that you found our prices to be excellent. Customer satisfaction is our top priority, and we look forward to serving you again in the future.
Best Regards,
Team SmartFares
Alright everything went fine No issues no problems everything went smoothly
Thank you for your positive feedback! We're glad to hear everything went smoothly. If you need anything else, feel free to reach out!
It was easy to book although price initially show was lower than eventually charged
Dear Customer,
Thank you for your feedback! We're glad to hear that the booking process was smooth for you. We apologize for any confusion regarding the pricing. Sometimes, the final charges can differ due to taxes or additional fees. We appreciate your understanding and We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Best Regards,
Team SmartFares
Every step is as easy to complete even a 7 years old can do it. This tell you how easy the process is
Dear Customer,
Thank you very much for your kind words! We are delighted to hear that our process is simple and accessible for everyone. Our team works diligently to ensure a seamless booking experience, and it’s rewarding to know that our efforts are appreciated. We look forward to serving you again in the future. Your feedback truly means a lot to us. If you need assistance, please don’t hesitate to reach out to us.
Best Regards,
Team SmartFares
Smartfares deducted more money that what was necessary, and I have not been reimbursed with the difference. I have sent numerous emails regarding the issue, and the last email just stated that it will be reviewed, but nothing happened after that. Smartfares still owes me the difference. Please refer to previous emails. If need be, I will forward it all again.
Dear Customer,
Thank you for reaching out to SmartFares and for taking the time to share your feedback regarding your recent experience on our website.
We sincerely apologize for any frustration or disappointment you may have encountered, and we appreciate the opportunity to address your concerns. We attempted to contact you via the registered phone number on your account to discuss this matter further but were unable to reach you.
Regarding your concern about a potential overcharge, we would like to clarify that all fares displayed and processed on our website are quoted in United States Dollars (USD). The final amount reflected on your bank statement will be in USD as well. The amount debited from your account in your local currency may differ due to currency exchange rates applied by your credit card issuer at the time of processing.
We can also confirm that your booking has been successfully confirmed, and the confirmation has been sent to your registered email address.
If you have any further questions, need additional clarification, or would like to discuss this matter in more detail, please feel free to reply to this email or contact us directly at [email protected]. We are here to assist you and look forward to resolving this matter to your satisfaction.
Sincerely,
Team SmartFares
Rapido en respuesta y confirmacion buenas opciones no conocia la plataforma esla primera vez que la usamos gracias
The search and options were excellent. I was able to choose the option that was ideal for me
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the search and options to be excellent and that you were able to find the ideal choice. Your satisfaction is our top priority, and we look forward to serving you again!
Team SmartFares
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that the booking process was smooth and that you had a great experience. We'd love to welcome you back anytime!
Sincerely,
Team SmartFares
It's good and easy, I find it from agoda. Good price for ticket.
Thank you so much for your feedback! We're glad to hear you found our service easy to use and that you got a good price on your ticket. We look forward to assisting you again in the future!
Magical. But it would be good if tickets are issued ASAP when confirmation is made. I surely needed to have them printed.
Thank you for your kind words! We are delighted to hear that you had a wonderful experience. We appreciate your feedback regarding the ticket issuance process. Your tickets have been successfully sent to your registered email address.
If you have any further questions, require additional clarification, or wish to discuss this matter further, please do not hesitate to contact us directly by replying to this email or by writing to us at [email protected].
Sincerely,
Team SmartFares
Processing steps were easy. First time but not last, hope to get more deals from you so I can make your company my first choice.
Dear Customer,
Thank you for your kind words! We're glad to hear that the processing steps were easy for you, and we look forward to serving you again. We truly appreciate your trust and hope to provide even more great deals in the future.
Sincerely,
Team SmartFares
All was very good. Only issue is that they call you later to upsell you travel insurance, even though you probably declined it anyway during check-out.
Other than that, the price I got, was almost 50% than the price directly with the airline. Amazing!
I don't know why I got here since everything was in Spanish as my research was in a Spanish website. Also the rates were given in Euros and suddenly, when once I had bought my flight ticket, the rates changed to US Dollars, something that I still don't understand
Clinically correct and efficient. Hassle free experience and best price
Dear Customer,
Thank you for your positive feedback! We're delighted to hear that you had a smooth and efficient experience and appreciated our competitive pricing. Safe travels, and we look forward to serving you again in the future!
Regards,
Team SmartFares.
Overall, the experience was smooth and easy to book. The reason for my four-star rating is the pricing. I was quite surprised to see the final checkout price was R1700 more than the original quote. That's a significant jump, and while I understand the fine print might explain it, I do believe pricing should be more transparent and upfront, especially when there's such a big difference from what was initially shown. That said, the overall process was efficient, and I'm happy with the service—just something to improve on for the future.
Dear Customer,
Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
We sincerely apologize for any surprise caused by the final checkout price. We understand how important transparency is, and we regret that the initial quote did not fully reflect the final costs. Our goal is to provide clear and upfront information, and we will take your feedback into account to improve our communication and ensure pricing details are more transparent from the outset.
Thank you again for your honest review. We value your input and hope to serve you even better in the future.
Thank you for your understanding and patience.
Best Regards,
Team SmartFares
Charged price higher than advertised price, luckily I only kept enough in the account so it declined and I went with a different company.
Dear Customer,
Thank you for your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience you may have encountered and appreciate the opportunity to address your concerns.
Please note that our fares are dynamic and subject to change based on availability and demand. Upon reviewing your case, we found that your booking could not be processed due to a declined credit card. Additionally, one of our representatives attempted to contact you by phone on April 30,2025, at 4:17:53 PM; however, we did not receive a response. We also sent you an email confirmation regarding this matter. Since fares are dynamic and can change based on availability, the original fare is no longer available.
Subsequently, you contacted us via chat on May 1,2025, at 6:20:28 AM, requesting to cancel your booking. Our team has processed this request in accordance with your instructions.
For further assistance, please feel free to contact us at [email protected]. We will respond promptly to resolve any remaining concerns.
Best Regards,
Team SmartFares
Went smoothly through the steps and received confirmation email shortly after booking
Dear Customer,
Thank you for your positive feedback! We're glad to hear that the process was smooth and that you received your confirmation promptly. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again!
Best Regards,
Team SmartFares
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you found our service easy, convenient, fast, and reliable, and that you appreciated our competitive fares. Your satisfaction is our top priority, and we look forward to serving you again soon!
Regards,
Team SmartFares