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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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I personally like your services. Everything went as planned and perfectly done in time
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you liked our services and that everything went smoothly and on time. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Sincerely,
Team SmartFares
Dear Customer,
Thank you for sharing your positive feedback! We're glad to hear that your reservation was confirmed promptly within the expected timeframe. We look forward to welcoming you and ensuring your experience continues to be smooth and enjoyable. If there's anything else we can assist you with, please don't hesitate to reach out.
Sincerely,
Team SmartFares
Was easy finding a flight. I had to decide the cheapest flight and I found one. I'm happy with the choice because of the price and the number of layovers.
Dear Customer,
Thank you for sharing your experience! We're glad to hear that you found the process easy and that you're satisfied with your chosen flight. We aim to help our users find the best options that fit their needs, and it's great to know you're happy with your decision.
If you ever need assistance in the future, don't hesitate to reach out to us at [email protected].
Sincerely,
Team SmartFares
Dear Customer,
Thank you for your kind words! We're thrilled to hear that you had an easy and great experience with our booking process. We're honoured to have earned your trust and loyalty.
If you ever need assistance in the future, don't hesitate to reach out to us at [email protected].
Looking forward to serving you again!
Sincerely,
Team SmartFares
It esa terrible. It esa a fraud and as CAM. I went to validate price and they were cheaper than others. They didnt mention that there were two fees that there were not included. With the airline and the Jetcost service efe. Which made it more expensive. So I canceled the purchase in less than 24 hrs. The girl threatened me that i wouldnt be reimbursed for my reservation fees.
And they still hace not returned my money. They told me that they would return it to me in 72 hrs and it hasnt arrived
Good everything was great good customer service All aspects were excellent, and the customer service was exceptional.
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience and that our customer service met your expectations. Your kind words motivate us to keep delivering exceptional service. We look forward to serving you again soon!
Regards,
Team SmartFares
More info needed, booking of what? Please provide more information.
Dear Customer,
Thank you so much for your kind words! We're glad to hear you were happy with the service. It was a pleasure assisting you, and we look forward to serving you again in the future.
Regards,
Team SmartFares
It was easy to use, and helpful to decide which airline to chose.
Dear Customer,
Thank you for your positive feedback! We're glad to hear that you found the website easy to use. If you have any suggestions or need further assistance, feel free to reach out. We appreciate your support!
Regards,
Team SmartFares
Before check out it was one price and After check out was a whole different price I still haven't gotten a Confirmation for my reimbursement. Still waiting.
Thanks so much for an amazing experience! Can't wait to travel in month!
Dear Customer,
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Sincerely,
Team SmartFares
First time to use Smartfares to book my flight and got the confirmation within 24hrs. Booking was smooth and online transaction was quick. It's a good site to book flight with a good price.
Dear Customer,
Thank you for sharing your positive experience! We're delighted to hear that your first booking with Smartfares was smooth and efficient. We strive to provide quick confirmations and competitive prices, and we're glad that reflected in your journey. We look forward to serving you again for your future travel needs!
Sincerely,
Team SmartFares
It was easy to make the reservation and at a good price. It was a total adventure!
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that making the reservation was smooth and that you enjoyed. If you ever need assistance in the future, don't hesitate to reach out to us at [email protected].
Sincerely,
Team SmartFares.
Dear Customer,
Thank you for your positive feedback! We're delighted to hear you had a good overall experience. We look forward to welcoming you on your first trip with us and hope it will be the start of many more enjoyable journeys together. Safe travels!
Sincerely,
Team SmartFares.
Being worry-free feels refreshing. It's as if a weight has been lifted off my shoulders, allowing me to fully immerse myself in the present moment. I can focus on other things without being bogged down by anxiety or stress. It creates a space where I can truly enjoy life.
Dear Customer,
Thank you so much for your heartfelt review! We're thrilled to hear that our services have helped you feel worry-free and more present in your life. Your feedback truly motivates us. We're grateful you chose us and look forward to continuing to support your journey to a more relaxed and joyful life!
Sincerely,
Team SmartFares.
I booked through SmartFares for the first time after finding it via Google. The fare was shown in euros (€580), and there was no mention that the charge would be processed in US dollars. After payment, I received an email showing a $688 charge, higher than expected due to currency conversion. I accepted it reluctantly but was already concerned by the lack of pricing transparency. Later I noted €623 was already reserved on my credit card for this booking. The next issue was even more frustrating: I was told the booking wasn't confirmed yet, only reserved, and I'd get confirmation later. If nothing came within 48 hours, I was advised to call a number—which turned out to be unresponsive. Other numbers didn't work either. The email address on their site bounced back. Only the US-based number connected, where I was told to wait until the office opened. I also sent out a message via chatbot. Finally I reached a representative who told me the booking had failed due to one flight segment being unconfirmed. He offered a confirmation if I would pay another $20 and informed that he has already discounted the higher price by applying a coupon. At that point, I requested a cancellation which was done in the system while I received a message to urgently call back due to an issue with my booking. Finally spoke to someone very responsible, who confirmed the cancellation, assured me a refund would be issued, and emailed the confirmation. While one or two agents were helpful, the overall experience was poor—misleading pricing, broken contact details, and delayed or missing communication. It took a lot of effort to get basic support. I was left feeling misled and frustrated, and I won't be using SmartFares again.
Dear Customer,
Thank you for your feedback. We sincerely apologize for any confusion or inconvenience caused.
Upon reviewing our records, we found that you made a reservation on 8 May, 2025. Unfortunately, your booking could not be processed due to a credit card decline. One of our representatives contacted you on the same day to inform you of this issue. As per your request, the booking was subsequently canceled.
Regarding the fare, please note that selecting a currency other than USD is intended to display the equivalent fare in your preferred currency. However, on the final booking page, just above the 'BOOK' button, the total trip cost is clearly displayed in USD. We recommend verifying the currency conversion details with your bank, as the conversion process is managed by your credit card issuer. This will help ensure clarity regarding the final amount charged.
We truly value your business and hope to have the opportunity to serve you in the future. If you have any further questions or require assistance, please do not hesitate to contact us at [email protected].
Thank you for choosing our services.
Regards,
Team SmartFares
My experience was good with smart fares looking forward to buy more airtickets with them
Dear Customer,
Thank you for your positive review and for choosing Smart Fares! We appreciate your business and look forward to assisting you with your future travel needs.
Regards,
Team SmartFares
Received confirmation the same date I made the booking. Thank you.
Dear Customer, '
Thank you for your feedback! We're glad to hear you received the confirmation promptly. Your satisfaction is important to us, and we're glad that we could provide you with a positive experience. If you ever need assistance or have any questions, please feel free to reach out to us. We're here to help, and we appreciate your support
Regards,
Team SmartFares
Easy and fast navigation options were available for use to.
Dear Customer,
Thank you for sharing your positive experience with us! We're delighted to hear that you found our airfares competitive and our booking process easy to navigate. Providing a range of options to choose from is important to us, and we're glad that you found value in our offerings. If you ever need assistance or have any questions in the future, please don't hesitate to reach out to us. We're here to help and look forward to serving you again!
Regards,
Team SmartFares.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you so much for your kind words! We're glad to hear that your experience with us was smooth and pleasant, especially after your previous concerns. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Sincerely,
Team SmartFares.