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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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My experience with smartfares so I will say the the best of all. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Dear Customer,
Thank you for sharing your feedback. We are pleased to hear that our team provided helpful assistance and quality service. We sincerely apologize for any inconvenience caused by the discrepancy in your booking details. Upon reviewing our records, we can confirm that your reservation is confirmed and ready for travel.
We are committed to continuously improving our booking process to better meet your expectations, and your feedback will help us in this effort. We truly appreciate your understanding and look forward to serving you more effectively in the future.
If you ever need assistance in the future, don't hesitate to reach out to us at [email protected].
Sincerely
Team SmartFares
L received quick feedback from customer service as they were so helpful and it has been a pleasure getting assistance from them. However there was an issue with additional charges that l encountered ontop of the fee that l was supposed to pay for the ticket in relation to airline fee changes which was not updated on the site which led to the cost of ticket become more costly.
Fue fácil y rápido poder comprar los vuelos, fácil porque primera vez que compro un vuelo y rápido porque explica todo bien
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that your first flight booking experience was smooth and quick. Our goal is to make travel planning as easy as possible, and we're glad we could help. If you need any assistance in the future, feel free to reach out. Safe travels!
Sincerely,
Team SmartFares
The overall experience was good but unfortunately my fair was charged in USD which I am not happy about at all because I am in CanadaI got redirected from expedia.ca
The setup of the website seemed "basic", seemingly early 2000s dotcom format. But everything seemed to have worked out. I subtracted a star for the website's appearance.
Dear Customer,
Thank you for sharing your experience! We're glad to hear that Kayak helped you find affordable tickets with Smart Fares, including the convenience of two checked bags. Also We appreciate your insight regarding the website's design and are glad to hear that everything worked smoothly
We're continuously working on improving our user experience, and your comments will certainly be considered as we update and enhance our site. Thanks again for your support!
Sincerely,
Team smartFares.
I love it because its easy to place it but they changed me more then what they said i will
Dear Customer,
Thank you for sharing your feedback. I'm glad to hear that you find it easy to place! I apologize if there were any surprises regarding the results. We always aim to meet your expectations and appreciate your honest input. If you have any concerns or questions, please feel free to reach out so we can assist you further.
Sincerely,
Team SmartFares
Your site is misleading people, I found a ticket from Lagos Nigeria to Cameroon for £589 for a round trip, and checking out to make a payment from £589 you took £900 from my account because of your heading charges you will not mention to your customers, I have to cancel my reservation, I will never again trust your site please check well before making payment if not you will regret
They will very helpful, thank you for your quick and friendly service.
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you found our service helpful and that we could assist you quickly and friendly. We're glad you chose us while searching for affordable flights. If you need any further assistance or have more travel plans, feel free to reach out.
Sincerely,
Team SmartFares.
Smartfare provides best fare always. Process is smooth and easy. Only thing they don't show the baggage rules while booking so you have to check separately before booking.
Dear Customer,
Thank you for your positive feedback! We're glad to hear you found the fares to be the best. We strive to offer competitive prices and excellent service. Safe travels!
Sincerely
Team SmartFares
Très bonne expérience. Tarif le moins cher. Tout c'est bien passé
Dear Customer,
Thank you so much for your kind words! I'm delighted to hear that you had a very good experience and found our prices to be the lowest. We always strive to provide smooth and seamless service for our customers. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Sincerely.
Team SmartFares.
Buena, la atención fue excelente y rápida. Muchas gracias.
Dear Customer,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we truly appreciate your support. Looking forward to serving you again in the future!
Sincerely,
Team SmartFares
It was my first time using the site but it offered the lowest price for the flight I was looking for and it was very easy to use and gave all relevant information to help me make a good choice. Thanks
Dear Customer,
Thank you for your positive feedback! We glad to hear that you found the site user-friendly and that it provided all the options you needed. We strive to make our platform as accessible and comprehensive as possible.
If you have any further questions, require additional clarification, or wish to discuss this matter further, please do not hesitate to contact us directly by replying to this email or by reaching out to us at [email protected].
We appreciate your business and look forward to assisting you further.
Sincerely,
Team SmartFares
It was easy to book the flight and the web site is nice to navigate
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you were able to reach your goal through our channel and that your experience with booking was smooth and enjoyable. We take pride in providing a user-friendly website to make travel planning as easy as possible. Your satisfaction means a lot to us, and we look forward to assisting you with your future travel needs. We hope to serve you again soon and wish you many more successful journeys!
Sincerely,
Team SmartFares
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and found the booking process simple and clear. Your feedback motivates us to keep delivering excellent service. Looking forward to serving you again!
Sincerely,
Team SmartFares
La página mostraba un precio y cuando yo realice el pago me cobraron algo totalmente diferente. Yo tenía el pantallazo del precio inicial, contacté al servicio al cliente y solo me dijeron que habían hecho el pago en otra divisa y el precio había aumentado más de 50 euros sin razón. No tiene sentido que muestren un precio y te cobren otro y la justificación sea que cobraron en otra divisa. Una exageración y un robo
Dear Customer,
Thank you for your positive feedback! I'm glad to hear that you received the right support to resolve your flight issues and that everything was handled promptly. If you need any further assistance in the future, feel free to reach out. Safe travels!
Sincerely,
Team SmartFares
Got my booking at reasonable price and very convenient way of booking
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you found our service to be very good and that you appreciated the reasonable pricing and convenient booking process. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you need any further assistance or have any suggestions, feel free to reach out. We look forward to serving you again in the future!
Sincerely,
Team SmartFares
Perfect the custume Service was great and the person that worked for me was amazing. Thank you very much!
Dear Customer,
Thank you so much for your wonderful review! We're thrilled to hear that you found the service perfect and that our team member provided amazing assistance. Your kind words mean a lot to us, and we're glad we could make your experience memorable. If there's anything more we can do to serve you better, please don't hesitate to reach out. Thank you once again!
Sincerely,
Team SmartFares
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for your feedback! We're glad to hear that your reservation process was easy and quick, and that the directions were clear. If you have any questions or need assistance with Smart Fares, feel free to reach out!
Sincerely,
Team SmartFares!