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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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En verdad pensé que había encontrado un lugar para hacer mis reservas de vuelo a un buen precio y todo resultó ser un engaño. Porque al final termine pagando $2,500 pesos mexicanos mas por mi vuelo. Además de la molestia que me estuvieran llamando casi cada 5 minutos para cobrarme impuestos, cargos de no se que cosas se le ocurrían al interlocutor en curso.
Fue un poco tediosa, por inconvenientes con el contacto con el banco para la validación de la tarjeta, por lo que dure 3 dias para confirmar la compra del vuelo.
Fuera de esto, las atenciones del personal fue buena.
Dear Customer,
Greetings from SmartFares.
Thank you for your feedback! We’re sorry to hear about the delay with your card validation. We're glad, however, that our team was able to assist you and that you found our staff friendly and helpful. We truly appreciate you choosing us for our affordable prices and hope to make your next experience smoother from start to finish. Safe travels, and thank you again for booking with us!
Should you need further assistance don't hesitate to reach out to us at [email protected].
Sincerely,
Team SmartFares.
Whole airport closed, no planes flying, and still only a very small portion of the total cost refunded! I think it's not just..
Good experience I'll put it on the next radar and listen. Safe travels and thank you thank you thank you thank you thank you thank you
Dear Customer,
Greetings from SmartFares!
Thank you for your kind words!
We’re delighted to hear you had a good experience. It means a lot that you’d consider us again in the future. Wishing you safe and enjoyable travels. Thank you for choosing us!
Sincerely,
SmartFares.
Dear Customer,
Greetings from SmartFares.
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Sincerely,
Team SmartFares
I need to know how to buy more kilo
And also i want to know if i can change the flight
Dear Customer,
Thank you for your 5-star rating! Regarding your request to add extra luggage and change your travel date, we have arranged a callback from our dedicated team. They will be reaching out to you shortly.
Alternatively, you can contact us directly at [email protected] for immediate assistance.
We appreciate your trust in us and look forward to helping you!
Sincerely,
Team SmartFares
It was an easy process and no glitches in ordering and paying for our flight tickets. Appreciate the ease of this experience.
Dear Customer,
Thank you for your wonderful feedback!
We’re so glad to hear that your booking experience was easy and seamless, We strive to make everything as simple and efficient as possible, and we’re happy you had a smooth experience. We appreciate your support!
Sincerely,
Team SmartFares
SmartFares made booking my flight quick and simple. The prices were better than most other sites I checked, and the process was smooth from start to finish. I received my confirmation right away, and everything went as planned. I'll definitely use them again for future travel deals and bookings.
Dear Customer,
Greetings from SmartFare.
Thank you for taking the time to share your experience! We’re thrilled to hear that booking with SmartFares was quick, simple, and that you found better prices compared to other sites. Your satisfaction means a lot to us, and we truly appreciate your trust.
We look forward to helping you with your future travel plans!
Sincerely,
Team SmartFares
I was able to book a fare at a great price with SmartFares. I would use them again and tell my friends l
Dear Customer,
Greetings from SmartFares!
Thank you for your kind review! We're glad to hear you found the booking process easy and were able to secure a great fare with us. It means a lot to know you’d choose us again and recommend us to your friends. We truly appreciate your support and trust.
We look forward to helping you with your future travel plans!
Sincerely,
Team SmartFares.
Excelente, rápido y precios asequibles, disponibilidad rápida y seguro
Estimado cliente,
¡Gracias por tu comentario! Nos alegra mucho saber que tu experiencia fue excelente, rápida y que encontraste nuestros precios accesibles.
También apreciamos que hayas elegido nuestros servicios por nuestra oferta de precios competitivos. ¡Siempre nos esforzamos por hacer que tu experiencia sea cómoda, accesible y segura!
Esperamos poder seguir brindándote un servicio de calidad en el futuro.
Saludos cordiales,
Team SmartFares
Smoothly features with the app n the customer service is welcoming
Dear Customer,
Greetings from SmartFares.
Thank you for your lovely review! We're delighted to hear that you enjoyed using our site and found the app features smooth and easy to navigate. It's also great to know that our customer service team made you feel welcome — that’s exactly the experience we aim to provide.
We appreciate your support and look forward to assisting you again soon!
Sincerely,
Team SmartFares.
Great easy fast. 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀
Dear Customer,
Thank you for your kind words! We're happy to hear that your experience was great, easy, and fast.
We appreciate your support and look forward to helping you again in the future.
Sincerely,
Team SmartFares
The title is enough, thanks! With more words under if needed :D The agent assisting me was very patient, and I appreciate that. I'm already familiar with how luggage typically works with the tickets I book, but since it wasn't clearly included this time, I wanted to double-check. If you're looking to improve the customer experience, my suggestion would be to clearly include luggage details during the ticket purchase process. It would save time and avoid confusion.
Dear Customer,
Thank you for your review! We're glad to hear you had a positive experience with our customer service team.
We appreciate your suggestion regarding luggage information and agree that clearer details during the booking process would be helpful. Your feedback has been shared with our team as we work to improve the experience for all our customers.
Thanks again for choosing us—If you need further assistance you can contact us at at [email protected].
Sincerely,
Team SmartFares
My flight to Israel is scheduled for tomorrow. Today Israel attacked Iran and the airport is closed indefinitely. Obviously I can't fly to Israel tomorrow. I didn't get any info about my flight status. Is it canceled? Is it rerouted? No idea. This is a disgrace, and the first time something like this happened to me. If I could I would give a negative number of stars. Don't use this booking site! This is an update written more than a month after the previous review (Aug 11 2025). I was contacted by a smartfares representative after posting my review. The rep asked me to update my review and promised to get a refund for my cancelled flight from the airline. They eventually notified me (on July 10th) that the airline granted the refund and that I'll receive it in 7-14 business days. I didn't not receive the refund, was not contacted by smartfares again and their representative is unreachable. I AM updating my review, as asked. Please stay away from this booking site!
Easy and fast. Thank you and I will recommend my friend to buy air tickets.
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that you had a quick and easy experience. We appreciate your recommendation and look forward to helping your friends with their travel plans as well. Safe travels!
Sincerely,
Team SmartFares
I was disappointed after seeing the initial amount I was supposed to pay in Canadian dollars different from what Im actually paying according to my credit card statement since after paying the amount on your site it was oddly changed to US dollars. I wanted to pay what I thought I was supposed to be paying in the beginning.
Canceló la reserva y me querían subir el precio, no me resolvieron nada
Dear Customer,
Greetings from SmartFares.
Thank you for sharing your feedback. We sincerely apologize for any confusion or frustration you may have experienced.
After reviewing your case, we found that your booking could not be processed due to incomplete payment. Additionally, the fare you attempted to book is no longer available.
Please note that fares are dynamic and can fluctuate based on availability and demand. As a result, prices changed between the time we attempt to complete your booking.
We appreciate your understanding and hope to have the opportunity to serve you better in the future. If you have any further questions or require assistance, please don’t hesitate to contact us directly at [email protected].
Sincerely,
Team SmartFares
Excellent a good experience thanks for everything its a nice its a pleasure work with tour company
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and enjoyed working with us. It was truly a pleasure assisting you, and we look forward to serving you again in the future!
Sincerely
Team SmartFares
Excellent Service, quick response time, excellent prices and great customer service
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Sincerely,
Team SmartFare.
Good, excellent, easy flow in booking process and fare flight
Dear Customer,
Greetings from SmartFares,
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out.
Sincerely,
Team SmartFares
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer
Greetings from SmartFares!
Thank you for taking the time to share your experience. We're truly sorry to hear that it did not meet your expectations.
After reviewing our records, we would like to clarify that no charges were made for your booking. Your reservation was cancelled during the initial booking stage due to an unsuccessful document verification process. As a result, the booking was not completed, and no payment was processed.
A cancellation notice was sent to you on June 18,2025, informing you of the verification failure and the subsequent cancellation.
Should you have any questions or need further clarification, please feel free to contact us directly at [email protected].
Sincerely,
Team SmartFares.