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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Dear Customer,
Greetings from SmartFares,
Thank you for your feedback. We're pleased to hear that you received your confirmation promptly and appreciated our follow-up. It's great to know that your experience was smooth, and we look forward to serving you again in the future.
Sincerely,
Team SmartFares.
It was an easy procedure to do. They gave good communication skills as they quickly answer the client's emails
Dear Customer,
Greetings from SmartFares,
Thank you for your kind feedback. We’re glad to hear that you found the process easy and that our team provided prompt and effective communication. We appreciate your support and look forward to assisting you again in the future.
Sincerely,
Team SmartFares
En mi primera reserva no confirmaron el billete aéreo por un problema con el pago. Y tampoco me avisaron del problema.
Tuve que hacer una segunda reserva, pero el precio del billete aéreo subió.
Gracias.
Dear Customer,
Greetings from SmartFares!
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the payment issue and the lack of timely communication regarding your initial reservation. We understand how frustrating this must have been, especially with the subsequent price increase.
Please note that airline fares are dynamic and can fluctuate frequently based on availability and demand, which is why the price changed when you made the second booking.
If there is anything further we can assist you with, please do not hesitate to reach out.
Thank you for your understanding.
Sincerely,
Team SmartFares.
The experience was good. I got several follow up emails throughout the process. I was well informed, site was user friendly. Will definitely use again.
Dear Customer,
Thank you so much for your kind feedback!
We're delighted to hear that you had a smooth experience and felt well-informed throughout the process. It's great to know that you found our site user-friendly and easy to navigate.
We truly appreciate your trust and look forward to assisting you again on your future travels!
Sincerely,
Team SmartFares.
This company is running a scam. They offer tickets at incredibly low prices and then send you an email with a reference number. But they aren't actually giving you a ticket even though they collect the money. Then they send an email saying there is an issue with your flight and to contact them. When speaking with then they say the price has been changed and you need to pay an additional amount in order to keep your ticket, or they say the flight has been sold out and you will need to pay more for a ticket on a different day. But you only have 24 hours to respond to them or change your ticket so if you purchase a ticket believing you have obtained a seat on a flight because you've paid for it they will say you need to pay more. If you try to cancel after the 24 hour period I'm sure they charge some kind of a fee and that's where the scam is. They don't have tickets available at the price they're listing and once you've purchased a ticket they will try and get more money from you after you've paid for a ticket they don't have.
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Rindan ofertas no existentes donde se vuelven una incertidumbre el viaje sin empezar adicional cobran de más y no vale los derechos del consumidor.Abusan de los inconvenientes personales no aplican ley de retracto y antes buscan hacer sentir que le hacen un favor a uno al reconocerle algo del boleto al cancelar cuando no es asi.
The online platform was very efficient and user friendly, quick.
Dear Customer,
Greetings from SmartFares.
Thank you so much for your kind words!
We’re thrilled to hear that you found our platform efficient, user-friendly, and quick to use. Providing a smooth booking experience is one of our top priorities, and it’s great to know we delivered.
We look forward to helping you with your future travel plans!
Warm regards,
Team SmartFares.
It was a good experience. Maybe the chance to buy aditional lugagge fot some tickets would be great.
Dear Customer,
Greetings from SmartFares!
Thank you for your feedback!
We’re glad to hear you had a good experience and found our mobile page user-friendly. We appreciate your suggestion regarding the option to purchase additional luggage—we’re always looking for ways to improve and will certainly share this with our development team.
We hope to assist you again on your next trip!
Sincerely,
Team SmartFares.
Mejores precios y excelente atención en atención al cliente
Dear Custonmer,
Thank you so much for your kind words!
We’re thrilled to hear that you found our prices competitive and our customer service excellent. Your satisfaction is our top priority, and it’s great to know we could meet your expectations.
We look forward to helping you with your future travel plans!
Sincerely,
Team SmartFares
Simple referred by Skyscanner and completed booking in 2 minutes
Dear Customer,
Thank you for your feedback!
We’re happy to hear that you found the booking process simple and efficient. It’s great to know that you were referred by Skyscanner and were able to complete your booking in just 2 minutes! Should you need any assistance please feel free to contact us. We look forward to serving you again soon.
Sincerely,
Team SmartFares
Hi good day and really I would like to book my ticket Smart Ferris because they are secure and the quick response I really appreciate thank you
Dear Customer,
Greetings from SmartFares.
Thank you for your wonderful feedback!
We’re so glad to hear that you feel secure booking with us and that you value our quick response. Your appreciation means a lot to us, and we're here whenever you're ready to book your next ticket.
Thank you for choosing SmartFares.
Sincerely,
Team SmartFares
Hello! I just have a question. I tried to book a ticket from SmartFares but it didn't work because I have a problem with the bank. I don't want it anymore. I want to cancel it. I wasn't even able to pay the amount so someone bought it for me.
Awesome experience for a first attempt because I never used smartfares before.
Dear Customer,
Thank you for sharing your experience! We're so glad your first time using SmartFares was awesome. It's great to know we could make a positive impression, and we truly appreciate you giving us a try. We look forward to helping you with your future travel plans!
Sincerely,
Team SmartFares
This is not the first time I buy tickets through your company. I really like everything, fast and high quality
Dear Customer,
Greetings from SmartFares.
Thank you for your continued trust and support! We're delighted to hear that you consistently enjoy our fast and high-quality service. We look forward to serving you again in the future. If you need further assistance please do not hesitate to contact us directly by replying to this email or by writing to us at [email protected].
Sincerely,
Team SmartFares
Me he sentido desconcertado con Smart Fares, ya que adquirí un tiquete; ponía un precio y a la hora de pagar me cobraron mayor precio. Regularmente compro tiquetes y no había tenido esta desafortunada experiencia
Everything is good, was simple and fast, I like it, you are the best
Dear Customer,
Greetings from SmartFares.
Thank you so much for your wonderful feedback! We are thrilled to hear that everything was simple, fast, and that you liked it. Hearing you say “you are the best” truly made our day—it’s customers like you who inspire us to keep delivering top-notch
We truly appreciate your support and can’t wait to serve you again soon. If there’s ever anything else we can do to make your next visit please feel free to contact us.
Sincerely,
Team SmartFares
I had an incredibly frustrating and unacceptable experience. My original booking was cancelled without any prior notice or confirmation, and I was automatically rebooked on a completely different date that didn't suit me at all. At no point was I consulted or given the opportunity to approve the change. When I contacted customer service to request a refund for the service I never agreed to, I was met with dismissive responses and a flat-out refusal to issue a refund. This is not only unprofessional but completely disrespectful to paying customers. The lack of communication, disregard for consent, and refusal to take responsibility for the mistake is beyond disappointing. I expected far better. I will not be using this service again and strongly advise others to be cautious – you may end up paying for something you didn't book and won't be able to get your money back.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for taking the time to leave a rating. We noticed your comment was unclear, and we’d appreciate any additional feedback you can provide to help us improve our service.
If there’s anything specific we can assist you with or any concerns you'd like to share, please don’t hesitate to reach out.
Sincerely,
Team SmartFares.