SmartFaresReviews 10,339

The worst booking experience I've ever had!
Stay away from SmartFares, it's a SCAM!

I ordered a ticket for $1400 from the US to Europe and it seemed like everything is okay. Then I didn't receive my booking number. I called Smart Fares and they tell me that in order to receive my booking number I need to pay 98$! Then after telling them that it's insane to charge additionally for AN EMAIL with this basic information, they sent it for free, but then told me that every passenger will be charged $98, so additional $300 just to be able to have my ticket confirmed with the airline!
Finally I am able to see my booking on the airline's website, but... THERE IS AN ADDITIONAL PASSENGER ADDED! They doubled one of the passengers' name, instead of 3 people I had 4 people on my booking! Then, the birth date of one of the passenger's was written wrongly by SmartFares and I couldn't change it manually, so waiting to call the airline tomorrow to resolve it.
It's exhausting! Such a waste of money and energy, I hope I will be able to fly to my destination without any problem, because I'won't pay anymore money to SmartFares!

I always verify twice if not more to make sure I don't buy anything in US dollars, but in my own currency, CAD. You can see in my final receipt that I bought my two tickets for a price lower, and I was charge around 100$ more on my credit card. I called the Smart fares to explain the situation and they told me that it was in US dollars, which is fraudulous because I have my receipt saying otherwise! I will have to cancel this fraudulous transaction with my credit card, because they refuse to refund the extra amount they took. $#*!S! STAY AWAY!

I wasted about $4,000 booking through SmartFares for a family emergency travel and I ended up booking tickets through another agency and ended up traveling. The customer service was very rude and the escalation points take no action.

I am giving 1 star since that is the least what you can give but they are not worth even 1 star for the level of service they did.

I booked my reservation, got the confirmation code and they called me later in the day to say I needed to pay an additional $200. DO NOT USE

When booking the tickets it will show low price. Will send you email of low price - but will grab more money from your credit card bank account -especially in CANADA. I have the proof, will show when requested

It will be probably too late for you if you come here and check the reviews for SmartFares but this organization is a scam, simple as is. It just bothers me how airlines can be a part of this, particularly Polish Airlines, which has so much potential for future. Stay away from both Polish Airlines and SmartFares organization at all cost.

Stay away, stay away, this is a USA registered company with a bunch of thieving Indians that sit in Pakistan, they will take your money! Stay away from then!

This is the worst booking company ever. BIG ASSSSSSS SCAAAAAM DO NOT USE THIS SERVICE. THEY WILL KEEP YOUR MONEY EVEN IF THEY CANCEL YOUR RESERVATION ON THEIR BEHALF

I booked oye flight with Smartfares. They took the money in the first moment. Next day they told me tiene were not able to confirm my reservation so they cancelled it. Twenty days later I'm here. Calling everyday and without my refund. Let's see tomorrow. Give us a couple of days. Don't worry, it will be processed shortly. Allí kind of answers. It's not serious, not professional, and the worst... not honest. I'll never book again with Smartfares. It goes beyond than a bad experience. It looks like more a criminal behaviour.

I tired to book my recent Intl. Travel with Smart Fares, I got first confirmation on email right away. My friend booked a flight for me. (For security purpose, They do a call to the number linked to the Credit Card and make a double check if they did the transaction).

I literally got no response from them for 2 days. I keep requesting on chat support to verify the card holder and I was also keep calling call support to do the verification. The team was legit lying on the face and said the card holder isn't reachable but it was reachable every minute. I legitimate called more than 70 times (Yes, NOT EXAGRATING. MORE THAN 70 times) to call support (Pretty sure, they have outsourced the support at f cheapest price). Call support pick your call right away listen to your query and put you on hold and call gets cut within few minutes.

After 4 days, after keep trying they called my friend and verified it all and THEY WERE ASKING $200 MORE & FROM $520 to $720. I booked two days after my actual journey's date and paid $50 EXTRA. To wrap this up.

I booked through SkyScanner and the reviews of SmartFares were okay (3/5) around. GUYS! DONT FALL FOR THIS SCAM! YOU WILL GET ANXIETY and You will get frustrated every minutes. Happy Journey!

I bought a ticket for my mom, the time flight was changed and I was never informed by this agency, I found out when I called the airline to request a wheel chair. So I had to call again because whoever answered the phone said that the flight was cancelled due to COVID, I was WHAT! COVID! So I call the airline again and nothing was cancelled, but the departure time was changed. So I called back and Sebastian told me that they could reimburse half of the ticket, in fact less that half because i used it already, so I said NO!, you must resolve it, and then he said, if you want me to reissue the ticket you must pay $ 130, my supervisor said that only taxes will be charged.
I couldn't understand what he was saying, they wanted me to pay for nothing, I've got so angry that I had to scream and demand to issue another ticket with the right time of departure, to which Sebastian said: no worries ma'am, the ticket will be reissues at no charge this time.
This agencies that resell tickets are the worse, I lost money with Just Fly as well and all are the same,
BUT BY FAR THIS WAS THE WORST EVER

I booked a flight from Amman to cairo, cairo to London, London to toronto & a return to Jordan.

My flight from Cairo to London got cancelled AFTER I travelled to cairo. Customer service didn't help and cancelled my whole trip and said they would refund me 500$ (which I havent received yet). I paid a total of 1400$ to only get barely refunded. I was stuck in cairo airport and was forced to purchase a new ticket that was extremely expensive.

They charged my card three months ago. They didn't issue tickets. They said they charge back. They didn't. Typical scam. Stay away...

Smartfares are thieves. They literally stole $ 1,045 from my account. When I bought an air ticket through that company on May 7 this year, my bank first refused the transaction. My mistake was that I clicked to recognize transaction because I needed that ticket. But neither before nor after that Smartfares never sent me any email with air ticket details, nor any email at all, nor did they withdraw money from my account on the first day. The next day, convinced that I had not bought a ticket, I bought another airline ticket through another operator who immediately offered me more options. They even called me on the phone several times the same hour after I bought the ticket. After I bought the ticket via HOP2, I saw that Smartfares withdrew $ 1045 from my account. Of course, I called my bank and they gave me the number of these thieves. And of course, they didn't want to refund all of my money, and they said "that happens" when I said I never got any email from them. They offered to return me $ 600 or a credit in the same amount for future Turkish Airlines flights. I chose second option but they then asked me to pay an additional $ 150 for cancellation. I turned this down because they were already suspicious to me so I chose that $ 600 refund. To date, they have not paid me anything, although they have promised several times that I will get money in 1/2 biling cycles, and then 2-3 billing cycles. I even got a refund code and once a month I warned them about debt. Recently, they stopped answering me. My advice to everyone is- Never do business with Smartfares!

Like most of these comments, this travel agency has misleading and deceptive services. They advertise free 24-hour cancellation and I even purchased the extra insurance and they still charged fees for the cancelation. When calling their customer service, they try to push you very hard to pay for pricier flights and claim it's the last deal and to act now on the phone. The call center is based in India and the agents give terrible customer service. When my flight got canceled by the airline I called SmartFares to request a refund. First, they tried to deny me a refund stating the airlines haven't given them authorization. Secondly, they tried to have me (the customer) get a 'waiver code' from the airlines, upon speaking to the airline rep, customers are not responsible for getting waiver codes and that its the agency's job to do that. Lastly, another SmartFares rep, as well as many other SmartFare customer service reps previously, continued to claim that a refund could not be issued UNTIL I had them on a 3-way call with the Airline representative. I listened to the airline rep straight out tell them that I am entitled to a refund. After that, there was never any refund issued by SmartFares and no emails to their travel help desk email were responded. The only good thing about this agency is the cheap prices, but if you need a refund or other customer services then you're out of luck. I also wouldn't purchase any of their other services after experiencing the misleading advertising of free cancelation. I wouldn't trust anything from this agency. If you find a cheap ticket and are very sure you will take the flight, and chances for cancelation are low, I would buy from this site only if the flight is much much cheaper. Just don't expect much from this agency, terrible.

Useless company. Booked a flight and after 30 minutes got an email saying the payment wasn't processed because the price of the flight went up... If the price flight goes up AFTER the purchase was made WHY should I be charged more? So we call the number on the email and they told us the price had gone up by $100 a ticket... So, we cancelled the flight instead. They told us we'll get the money back in 7-10 business days, it's been over a month and we still haven't received our refund. It's obviously a scam. We've called the centre 4 times and every time the employees say the same thing "you'll get the refund in 3-4 business days". Honestly, all I can hope for is that this company goes bankrupt, out of business so no one has to deal with this scam bs again. Let's manifest the destruction of this company together! (:

Please don't used this smartfare cause if you make a misspelling on your names they will charge 200 dollars just a letter it's a rip off never again

This company is a complete scam! I booked through them after my flight got cancelled last minute. I booked a flight for the next day for me and 2 of my friends. Total was almost $900. I had a bad feeling about it and decided to call to check we were on the flight. Turns out, you pay first for a reservation only (no seats guaranteed). Money taken out of account immediately. I asked to cancel and they said could take up to 3 weeks to get money back! Crazy it takes so long to refund but they can take money in a second. This was 3.5 weeks ago! My husband has been calling every week and they keep saying it should be there by end of this week. Still no refund! DO NOT BOOK THROUGH THEM!

After being told i would receive my refund 7 to 10 days I called
After 14 days, then I called again to check on the status of the refund, the told me they're refund department is backed up do to many refunds be processed, I called again on day 18 I was told it would be refunded in 5 to 7 days this is ridiculous, I don't recommend smart fares to anyone stay away from this site!