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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Best price and speedy process with excellent follow-up communication
Dear Customer,
Thank you for your kind words!
We're delighted to hear that working with us was a pleasant experience. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your feedback.
We look forward to serving you again in the future!
Best regards,
Team SmarFares.
The total charge was 86 euros, yet on receiving booking confirmation the charge was 107 usd... 86 euros is NOT 106 usd... I HAVE E MAILED YOU THIS ERROR, BUT NO REPLY HAS BEEN RECEIVED
Dear Customer,
Thank you for your kind feedback!
We’re pleased to hear that you received a quick call back and that our agent took the time to ensure everything was clearly explained. Providing helpful and attentive service is very important to us.
We appreciate your support and look forward to assisting you again in the future.
Sincerely,
Team SmartFares.
Se dificultó al principio, pero luego me permitió hacer la compra sin problema.
Dear Customer,
Thank you for your feedback!
We’re glad to hear everything was on time and met your expectations. We appreciate your support and look forward to assisting you again in the future.
Best regards,
Team SmartFares.
I discovered by pure chance the existence of the booking platform. Thanks
Dear Customer,
Thank you for your feedback!
We’re glad you discovered our platform. We’re happy to have had the opportunity to assist you. We hope your experience was a positive one, and we look forward to serving you again in the future.
Thanks again for choosing us!
Best Regards,
Team SmartFares
First time booking through smart fares and service is good.
Dear Customer,
Thank you for your feedback!
We're delighted to hear that your first booking experience with SmartFares was a positive. We truly appreciate your trust and are glad our service met your expectations.
We look forward to serving you again in the future!
Best regards,
Team SmartFares
I really stil don't get it in today's technology. Once the money departs your account surley the ticket is booked. Allocated and that seat removed from the web. Why do we have to wait unto 24hrs for confirmation. You took our monies at the time ticket was purchased
Dear Customer,
Greetings from SmartFares.
Thank you for sharing your concerns. We completely understand your frustration.
Upon reviewing our records, we can confirm that your booking was made on June 30,2025, at 7:01:15 PM, and the ticket confirmation was sent to your email at 7:01:24 PM on the same day.
If you haven’t seen the confirmation email in your inbox, we kindly recommend checking your junk or spam folder, as automated emails can sometimes be filtered there.
Please rest assured that your booking is successfully confirmed. Should you require any further assistance, feel free to contact us at [email protected] — we’re here to help.
We appreciate your business and look forward to assisting you further.
Kind Regards,
Team SmartFares
Me indica un precio al hacer la reservación pero al hacer el cobro subió 600.00 pesos más
I booked through your company easily and smoothly without complications, and this is a very important thing. But thank you very much.
Dear Customer,
Thank you for your kind words!
We’re delighted to hear that your booking experience was smooth and hassle-free. Providing a seamless process is very important to us, and we truly appreciate you taking the time to share your feedback.
Thank you once again, and we look forward to assisting you in the future.
Best regards,
Team SmartFares
All went smooth nothing to complain about so far from the begining till payment. Email confirmation arrived promptly
Dear Customer,
Thank you for your feedback!
We're glad to hear that everything went smoothly from start to finish and that you received your email confirmation promptly. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
If there's anything we can assist you with in the future, please don't hesitate to reach out.
Sincerely,
Team SmartFares.
Yes I love your company. The best of the best. Keep going the good work
Dear Customer,
Thank you so much for your kind words and support!
We truly appreciate your feedback and are thrilled to hear that you love our company. It means a lot to us to know we're making a positive impact. We'll continue working hard to provide you with the best service possible.
Thanks again for your encouragement!
Sincerely,
Team SmartFares
Your services are Very fast and convenient, smooth process.
Dear Customer,
Greetings from SmartFares,
Thank you for your feedback. We’re delighted to hear that you found our services fast, convenient, and the overall process smooth. Providing an efficient and hassle-free experience is a top priority for us, and we truly appreciate your recognition. We look forward to serving you again in the future.
Sincerely,
Team SmartFares.
It's been great. Thank you so much. Wonderful. Quick and easy.
Dear Customer,
Greetings from SmartFares,
Thank you so much for your positive feedback. We are truly pleased to hear that your experience was wonderful, and that you found the process both quick and easy. It’s always our goal to provide a seamless and satisfying experience, and we look forward to the opportunity to assist you again.
Sincerely,
Team SmartFares
Was easy to fill out the information. Good website. Keep up the good work. Hope to be back soon.
Dear Customer,
Greetings from SmartFares!
Thank you for your kind words. We're glad to hear you found the process easy and the website user-friendly. We appreciate your support and look forward to welcoming you back soon.
Should you need further assistance you can reach out to us at [email protected].
Sincerely,
Team SmartFares.
They had to cancel my reservation due to the wrong fare. I don't understand why is it even advertised when at the end it is the wrong fare anyway. I was advised to book on the airlines instead rather than with them.
It was R4568 when I started booking, when i made the payment, R5071 was deducted from my account, this was said to have something to do with the bank, I still did understand that. Secondly, the agent i spoke to tells me the fare for the connecting flight changed and so i had to pay 40USD more as the economy class was full and my nephew would be moved to the other class. Shouldnt that show as one is making the booking though? When i called back to make the payment, the new agent tells me the amount had gone up from $40 to $60? I will put this on Hello Peter, never received a service like this before, NEVER!
It is very convenient, fast and super affordable. Will use it again for my future bookings
Dear Customer,
Thank you for your kind feedback! We're delighted to hear that you found our service convenient, fast, and affordable. It means a lot to us that you plan to use our platform again for your future bookings.
We look forward to assisting you again soon!
Sincerely,
Team SmartFares.
Prices changed and lost my cheaper seat selection when I had to call back after card declined. Excuse was no more tickets but I already had the reservation.
The delayed to issue the ticket any way thanx please thats all I can say
Dear Customer,
Greetings from SmartFares!
Thank you for your feedback.
Upon reviewing our records, we can confirm that your reservation was successfully made on June 29,2025, at 8:32 AM, and the ticketing confirmation email was sent to you later that same day at 5:58 PM.
We would like to clarify that for online bookings, it typically takes 5 to 7 hours for the ticket to be processed and issued in the system.
We’re pleased to confirm that your booking is fully confirmed and ready for travel.
Should you require any further assistance, please don’t hesitate to contact us at [email protected]. We’re always happy to help.
Kind regards,
Team SmartFares.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Greetings from SmartFares.
Thank you so much for your kind feedback!
We're thrilled to hear that you found the best price and had a smooth, speedy booking experience with excellent follow-up communication. Providing great value and service is what we strive for, and your satisfaction means a lot to us.
We look forward to assisting you again in the future!
Sincerely,
Team SmartFares