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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Got the best price here and it was easy! So grateful Will use again!
It was great overall and easy to use. I would rate it a 5
Costumer service was great, I called them twice in the same day and they were able to answer all my questions.
No está disponible la compra de equipaje adicional para garantizar la compra anticipada de equipaje
The airliner is still confirm if they received the payment and confirm my booking. Can you kindly check with them the Lloyds Bank had authorise the payment but South African Airways is still to confirm.
Your service charged me very extra fee to send me the confirmation ticket
The booking process was easy and relevant. The pricing was surely optimal and there were no unexpected "extras"
Good deal good itinerary easy to book and pay. Will use it again.
Booked the flight and got a confirmation the same night but without any seat options
Very efficient, website easy to use and stable. Joy was extremely helpful
Very efficient, website easy to use and stable
Just normal online booking. Nothing special. Why am I forced to write this? This would be my main complaint.
Okey. Todo muy correcto hasta ahora. Agradezco la atención brindada.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members