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SmartFares Reviews Summary
SmartFares presents a mixed reputation among its customers. On the positive side, many users appreciate the affordability and efficiency of the booking process, noting that customer service representatives can be helpful and responsive when issues arise. However, significant concerns persist regarding discrepancies between quoted prices and final charges, as well as frustrating experiences with customer service, particularly related to refunds and booking confirmations. Overall, while some customers report satisfactory experiences, a notable number express dissatisfaction with pricing transparency and support, indicating room for improvement in communication and service consistency.
This summary is generated by AI, based on text from customer reviews
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Me llegó la confirmación de la reseva, pero aún no han descontado el dinero de la cuenta, solo el dinero de la gestión de SmartFares, lo que quiere decir que aún no tengo el tiquete
Aún no he tenido ninguna esperiencia, salvo que es el segundo comunicado que recibo de SmartFares
Sobre mi reserva, solo quisiera saber de la confirmacion de mi boleto.
Muchisimas gracias
It was a very good experience! Thank you for a great experience
I always travel with this company because they have a great service.
I do not mind the mishaps they did but to be screamed at by the person who claimed that his name is Santiago Haynes was just very unprofessional. I understand all the issues he explained but I cannot accept his behavior, attitude and yelling in a nasty and aggressive manner. If you want to succeed, you need to be calm and polite which he lacked. By the way having a decoy names does not work when you have a thick foreign accent that does not match the name!
I am front of the counter. He told me that my booking is not sure and his system
Very good and quick response to my email. Interactive service Client good application and easy to use.
Buen servicio,precio y disponibilidad de cambio de idioma
The overall booking process was very smooth with less amount of page hopping and clicks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members