SmartFaresReviews 10,415

It was an easy process determining which flight option was best for my travel date and time. The booking process was seamless and I received a confirmation email within seconds! My only drawback of the process was going through all the add one, which I know is required but takes too much time.

I receive the ticket information. Very good price and easy to book

I purchased the plane ticket for my grandma funeral on Mon 11/21 to travel on thanksgiving and returned on Wednesday 11/30. Price for the itinerary was 4139.66 for 2 tickets. My CC flagged it as fraudulent, 3 hrs later I called the bank and verified the purchase and call smartfare to run the CC through again, talk to 4 different representatives that told me the CC will be charged but never went through. On the 5th call the representative finally getting charged through however we lost the returned flight. I was told to pay another 440 more to rebook the flight. I have no choice but to pay extra money because we need to make the emergency trip for the funeral in Thailand. All the customer service representatives that I talked to are not showing compassion and not doing what they can to help us with bereavement fare. Very disappointing first and last time customer.

Flights were booked in timely fashion and handled with good care by quality agents

Me cobraron demás en comparación al precio que me arrojo la página donde hice la compra. No deben hacer eso!

I received an excellent service and attention.
Thank you so much

Bought two tickets to travel to Brazil, had to cancel due to to personal reasons. Called Smart fares and they told me I could get a refund on one of the tickets, plus a "credit" on the second ticket. They charged me an extra fee for the changes. Have been more than 3 months and I never got the refund, but sure I did got the "extra fee charge" on my card. WORST COMPANY EVER. Called 5x times, they all hang up on me as soon I explain my situation, sent emails and no response, next step is to sue this company for not honoring their deals.

DO NOT BUY FROM THEM.

I needed to change my payment method, I called them on the phone, they answered very quickly and I could pay with another credit card without any problem.

I am flying tomorrow and still i cannot check in or find my flight

Good afternoon, I bought a ticket but there is no reservation and I still haven't received money And the money was withdrawn from the card Please answer my question.
I checked the names and surname in the Aserbaycan airlines there is no reservation there

Good booking interface. Some small interface errors are present: the screen is twitching when clicking on the option, thus making the bad chance to select the wrong option.
Also I would suggest to use some default options (which should assume not selecting additional services leading to additional fees).
Regarding experience with the customer support service: very quick solution via chat! That's really amazing, However, not all my questions have been answered

They send you the email really fast, and the booking is easy